COSA

Displaying 1-1 of 1 results

  • White Papers // Jun 2009

    The Ease of ITIL

    The Information Technology Infrastructure Library (ITIL) offers a concept for service management in IT department. This concept is a set of best practices for service management processes, including monitoring of processes by responsible managers. The goal of ITIL is to improve the quality and efficiency, and to reduce the cost...

    Provided By COSA

  • White Papers // Jun 2009

    The Ease of ITIL

    The Information Technology Infrastructure Library (ITIL) offers a concept for service management in IT department. This concept is a set of best practices for service management processes, including monitoring of processes by responsible managers. The goal of ITIL is to improve the quality and efficiency, and to reduce the cost...

    Provided By COSA