crminfoline.com

Displaying 1-40 of 70 results

  • White Papers // Jan 2010

    Travelex's Phenomenal Success With CRM

    It was found that the absence of a consolidated customer database had become a major hassle that prevented the growth of the business. This affected the customer service offered by the company. It was clear that a solution was required. Travelex branches had already adopted CRM solutions like Siebel, salesforce.com,...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    DHL's Phenomenal Success With CRM

    DHL Global Mail is a leader in logistics. DHL Global Mail needed a CRM solution that could cater to a global network and ultimately provide a holistic view of the customer right across the globe. Since the staff engaged at the various offices needed to commit, understand and meet each...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Canons CRM's Success Soars

    Canon is a leader in business equipment and information systems and a CRM success story. Its product line enables businesses and consumers to acquire and store information. Its regional headquarters are Canon U.S.A. in North and South America; Canon China in Asia outside Japan; Canon Europe in Europe, Africa, and...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Works For Small/Big Industries - A Look At How It Achieves This

    CRM can be implemented having even one customer .That is the barest minimum required. As such small industries too benefit from CRM implementation. In CRM terms a small business would generally constitute an organization having around 10 employees .Medium enterprises are enterprises having 11-100 employees. CRM works for a small...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    The Secret Is Out - CRM Is SME's Best Option

    Although there are many definitions of SME's there is no globally accepted definition of a small or medium-sized enterprise (SME). In CRM terms small enterprises often average around 200 customers. Medium enterprises are ones that handle almost 500 customers. SME's could also mean a consultant working from home or the...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Relationship Marketing Is Fast Gaining Ground

    Relationship marketing is not about having a buddy-buddy relationship with your customers. Customers do not want that. Relationship Marketing uses the event-driven tactics of customer retention marketing, but treats marketing as a process over time rather than single unconnected events. By molding the marketing message and tactics to the LifeCycle...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Customer Analytics Proves Rewarding

    Demographic data is only the base of a customer segmentation system. Demographic data is less effective in differencing interests and purchase patterns than customer analytics. Customer Analytics is different. It makes sense of data got from daily customer interactions and provides a single view of the customer. This is done...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Aids The Outsourcing Industry!

    Companies opting for the outsourcing funda are now putting millions of dollars into the industry with the result that CRM Outsourcing is all set to hit a high of 47 billion in 2006. Why? The answer lies in its potential to reduce operating expenses by almost 60%. CRM helps outsourcing...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Retail And CRM prove Good Partners For Success!!!!

    A look at most industries will show that each of them in turn are doing their own little bit towards understanding the importance of customer focus. What is the retail industry doing on its part? What efforts are they making to interact with their customers? Several retailers have endeavored to...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Lends A Hand To The Banking Industry

    Despite the fact that in most banks profits sometimes fail, they seldom pay attention to or adopt any customer strategy. It has long been the misconception that banks need not pay much attention to customer focus just because they had customers. Some banks even if they possess good customer relationships...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM In The Financial Sector - Boon Or Bane?

    Like every other industry the financial services sector is also witnessing a plethora of changes. Facing umpteen challenges, the industry despite its phenomenal growth, has witnessed a slump in some areas. The main reason? Changes, vast competition, increased costs, decreased efficiency, inadequate client relationships and poor sales processes. Something vital...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Health Care Industry Opts For CRM!

    In today's world the medical sector is finding the need to know more and more about their current and prospective clients. The more efficient service, hospitals can give their patients the further they will go in retaining them. Why is this essential? It springs from the eternal truth that the...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Invades The Insurance Sector With Amazing Results

    The current scenario in the insurance industry is a complex and competitive environment tinged with little stability. The major hassle the industry faces is obtaining clients. This is due to the fact that the big fish in the insurance industry dominate the sector. It has become increasingly difficult for this...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Big In The Manufacturing Sector

    What do we think of when we think of the word manufacturing? Huge machinery, complex processes and factories all engaged in the manufacturing of some product or the other. True? The answer is yes. But is that all it embodies? Definitely not. Manufacturing processes involve a whole lot more than...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Proves Essential For Pharmaceuticals&Life Science

    Many pharmaceutical giants launch global CRM projects with the objectives of establishing common processes and sharing best practice. However well-meaning such plans are, they are inevitably thwarted by two realities: There's no such thing as a global customer in the pharmaceutical industry; and There are significant business environment differences between...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    The Secret Is Out - CRM Is Building The Real Estate Industry

    CRM increases customer loyalty and referrals. Since most real estate companies cannot merely be content with relying on their website or marketing strategies, they need to find other means by which they can hang on to their customers. CRM is the business process that enables the real estate industry to...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Inside Scoop - How To Choose The Right Solution

    The huge variety of CRM products available in the market today makes the final selection of a CRM choice a difficult and mundane task. Admittedly there are a lot of consultants and experts available with ready advice to dispatch but how many of them have the right advice to give...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM - Marketing's Biggest Tool

    CRM aids the marketing department in several ways. Since gaining new customers is difficult, management needs additional tools. CRM Marketing manages to achieve this with its customized marketing campaigns, customer service abilities etc. for example, Microsoft CRM marketing software amply caters to marketing needs. Marketing is not as simple as...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Scrutinize CRM Vendors - Get The Best CRM Solution

    A CRM vendor serves to create, manufactures, and sell CRM solutions. The vendor from whom an organization purchases its final choice of CRM solution is vitally important. It is imperative that an organization make the right choice. With the numerous choices available choosing the best CRM software is a crucial...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM - Why It Is Vital To Success

    CRM is basically methodology and software that helps an enterprise manage customer relationships in an efficient way. Why CRM? CRM includes all business processes like sales, marketing, and service that serve the customer in every day business activities. What happens in CRM is that an enterprise builds a customer database...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Select The Best CRM Solution - How To Do This

    With the myriad of CRM solutions available in the market today selecting the best solution is a difficult task. It is essential for an organization to clearly define its requirements before choosing a CRM solution. It is a perquisite for an organization to indulge in CRM comparisons before actually making...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Web Based CRM Software - Simple And Fast CRM

    If you are planning to deploy a Customer Relationship Management (CRM) software solution in your organisation to manage all your customer-related interactions and processes, then you need to make a decision regarding the type of CRM implementation. You can consider a conventional CRM software solution within your office premises using...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM's Evolution - What You Need To Know

    What is the history of CRM? Customer Relationship Management originated years before the start of the first millennium in Mesopotamia. Farmers who were eager to sell their surplus produce became the first initiators of the customer oriented processes we are now familiar with. With the passage of time and the...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM - The Customer Oriented Strategy Of The Decade

    CRM is a strategy that basically serves to reduce the organization costs while increasing the overall profitability. It endeavors to increase customer loyalty as well. It does this through a comprehensive game plan that brings together information from within the organization and uses this information to study customer preferences. What...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM - Find Out What Makes It One Of The Fastest Selling Strategies Of The Decade

    Look closely and you will find that the organizations that succeed are the organizations that have adopted the "right approach" towards their customers-CRM (Customer Relationship Management). A decade ago the traditional modes of marketing were in vogue but the last few years have evidenced a tremendous change in this approach....

    Provided By crminfoline.com

  • White Papers // Jan 2010

    A Look At The Industries That Can Adopt CRM

    List of industries that can opt for CRM: Pharmaceuticals&Life Science The Pharmaceuticals&Life Science sector is unlike any other. It requires large amounts of data and information processing. CRM provides for this demand with its ability to store volumes of customer data. Financial Services The financial services marketplace is rapidly expanding....

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM's Challenges - What's Going Wrong?

    CRM, despite all the talk about it being one of the most 'profitable' customer strategies of the decade, still allows room for failure. The most important aspect of CRM problems is its excellent ability to achieve customer retention but its failure to do so. This is indirectly responsible for CRM...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Roll In The ROI With CRM On The Go

    CRM on the Go is a product that makes the CRM system available anytime, anywhere. This helps to increase the sales potential and ultimately boost productivity. CRM on the Go is a wireless CRM application that helps staff to manage sales leads, clients and opportunities. It helps them to improve...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    The Trendiest CRM Solutions - What Makes Them Capture The Market

    Customer emotional reaction plays an important role in deciding whether the customer buys again or not. Purchase decisions are not just about the right price, product, location etc but also the customer feelings. There is value in evoking emotions in customers. Managing customer emotions is necessary as the creation of...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    E-Business Is CRM's New Area Of Application

    E-Business is a phrase most commonly used to describe electronic business. In simple terms it means any business that utilizes a computer and carries out its activities through the Internet. It involves selling products and services online. This enables a business to easily reach a greater number of customers than...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Call Centers Phenomenal Success - CRM Plays A Part!

    Typically a call center is a place that encourages customers to make calls in order to facilitate their easy usage of the product/service offered by the organization. All calls from customers regarding their queries, problems, suggestions are entertained. It consists of a group of personnel that are specifically trained in...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM - Not Just A Boon To SME's

    Let's take a look first at what an SME is. In all truth there is no real definition of what an SME is actually. The SME market is generally an immense market that currently constitutes almost 20,000,000 businesses in the U.S. alone. CRM as a customer strategy has slowly found...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM's ROI -The True Picture

    The return on investment (ROI) from CRM implementation is essential and needs to be measured as it provides a yardstick for success. CRM ROI can be termed as any of the following: Cost reductions or efficiencies created by the CRM implementation. Customer retention or customer loyalty. Possible customer value in...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Holistic Gains Of CRM - The Rewards Are Huge

    CRM is the business strategy that understands, anticipates and manages the needs of an organization's customers. It puts the customer at the focal point of the business. CRM can improve an organizations service to its employees and serve to add more customers, resulting in creating the competitive advantage for an...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Good News For The Sales Department - CRM Boosts Sales

    CRM Customer Relationship Management despite its warm welcome from most industries has still to convince the sales department of its advantages. Salespeople tend to resist the implementation of CRM sales solutions simply because CRM is a stringent, rule oriented process, whereas most sales people are free spirited and operate without...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Retaining CRM Employees- Critical To Organization Success

    There are some employees who actually work with a passion. They spend more time focusing on their job than anything else. This all consuming desire to succeed is what drives them day after day. Interested employees are a company's biggest asset. Teaching employees to adopt an appropriate customer service attitude...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Boosting Customer Loyalty - How It's Done

    Customer retention is imminently important for organization success as the cost of acquiring a new customer is greater than holding onto an old customer. It is obvious that the most profitable customers in any organization account for almost 30% of a firms profitability. Looking at these staggering statistics it is...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM's Phenomenal Growth - Fact Or Fiction?

    Customer Relationship Management although a recent customer strategy has evolved into a perquisite for most organizations. Witnessing its phenomenal growth the advocates of CRM have forecasted even bigger dimensions for this management tool. It is only certain that organizations will continue to do as much as possible to woo the...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Capturing the CRM Market - Who Succeeds At It?

    CRM - Customer relationship management has grown to be one of the fastest selling customer strategies of the decade. Catering to all types of industries it is an important management tool and one that is most essential for business success. Large enterprises are on the constant lookout for the best...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM's New Trends Take Shape

    Customer Relationship Management once a traditional customer strategy is now making new strides. Organizations are trying to make CRM more appealing to the masses and vendors are endeavoring to come up with as many innovations as possible, in order to meet the requirements. CRM is blossoming out at every turn...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Travelex's Phenomenal Success With CRM

    It was found that the absence of a consolidated customer database had become a major hassle that prevented the growth of the business. This affected the customer service offered by the company. It was clear that a solution was required. Travelex branches had already adopted CRM solutions like Siebel, salesforce.com,...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    DHL's Phenomenal Success With CRM

    DHL Global Mail is a leader in logistics. DHL Global Mail needed a CRM solution that could cater to a global network and ultimately provide a holistic view of the customer right across the globe. Since the staff engaged at the various offices needed to commit, understand and meet each...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Canons CRM's Success Soars

    Canon is a leader in business equipment and information systems and a CRM success story. Its product line enables businesses and consumers to acquire and store information. Its regional headquarters are Canon U.S.A. in North and South America; Canon China in Asia outside Japan; Canon Europe in Europe, Africa, and...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Works For Small/Big Industries - A Look At How It Achieves This

    CRM can be implemented having even one customer .That is the barest minimum required. As such small industries too benefit from CRM implementation. In CRM terms a small business would generally constitute an organization having around 10 employees .Medium enterprises are enterprises having 11-100 employees. CRM works for a small...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    The Secret Is Out - CRM Is SME's Best Option

    Although there are many definitions of SME's there is no globally accepted definition of a small or medium-sized enterprise (SME). In CRM terms small enterprises often average around 200 customers. Medium enterprises are ones that handle almost 500 customers. SME's could also mean a consultant working from home or the...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Relationship Marketing Is Fast Gaining Ground

    Relationship marketing is not about having a buddy-buddy relationship with your customers. Customers do not want that. Relationship Marketing uses the event-driven tactics of customer retention marketing, but treats marketing as a process over time rather than single unconnected events. By molding the marketing message and tactics to the LifeCycle...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Customer Analytics Proves Rewarding

    Demographic data is only the base of a customer segmentation system. Demographic data is less effective in differencing interests and purchase patterns than customer analytics. Customer Analytics is different. It makes sense of data got from daily customer interactions and provides a single view of the customer. This is done...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Aids The Outsourcing Industry!

    Companies opting for the outsourcing funda are now putting millions of dollars into the industry with the result that CRM Outsourcing is all set to hit a high of 47 billion in 2006. Why? The answer lies in its potential to reduce operating expenses by almost 60%. CRM helps outsourcing...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Retail And CRM prove Good Partners For Success!!!!

    A look at most industries will show that each of them in turn are doing their own little bit towards understanding the importance of customer focus. What is the retail industry doing on its part? What efforts are they making to interact with their customers? Several retailers have endeavored to...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Lends A Hand To The Banking Industry

    Despite the fact that in most banks profits sometimes fail, they seldom pay attention to or adopt any customer strategy. It has long been the misconception that banks need not pay much attention to customer focus just because they had customers. Some banks even if they possess good customer relationships...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM In The Financial Sector - Boon Or Bane?

    Like every other industry the financial services sector is also witnessing a plethora of changes. Facing umpteen challenges, the industry despite its phenomenal growth, has witnessed a slump in some areas. The main reason? Changes, vast competition, increased costs, decreased efficiency, inadequate client relationships and poor sales processes. Something vital...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Health Care Industry Opts For CRM!

    In today's world the medical sector is finding the need to know more and more about their current and prospective clients. The more efficient service, hospitals can give their patients the further they will go in retaining them. Why is this essential? It springs from the eternal truth that the...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Invades The Insurance Sector With Amazing Results

    The current scenario in the insurance industry is a complex and competitive environment tinged with little stability. The major hassle the industry faces is obtaining clients. This is due to the fact that the big fish in the insurance industry dominate the sector. It has become increasingly difficult for this...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Big In The Manufacturing Sector

    What do we think of when we think of the word manufacturing? Huge machinery, complex processes and factories all engaged in the manufacturing of some product or the other. True? The answer is yes. But is that all it embodies? Definitely not. Manufacturing processes involve a whole lot more than...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM Proves Essential For Pharmaceuticals&Life Science

    Many pharmaceutical giants launch global CRM projects with the objectives of establishing common processes and sharing best practice. However well-meaning such plans are, they are inevitably thwarted by two realities: There's no such thing as a global customer in the pharmaceutical industry; and There are significant business environment differences between...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    The Secret Is Out - CRM Is Building The Real Estate Industry

    CRM increases customer loyalty and referrals. Since most real estate companies cannot merely be content with relying on their website or marketing strategies, they need to find other means by which they can hang on to their customers. CRM is the business process that enables the real estate industry to...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Inside Scoop - How To Choose The Right Solution

    The huge variety of CRM products available in the market today makes the final selection of a CRM choice a difficult and mundane task. Admittedly there are a lot of consultants and experts available with ready advice to dispatch but how many of them have the right advice to give...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM - Marketing's Biggest Tool

    CRM aids the marketing department in several ways. Since gaining new customers is difficult, management needs additional tools. CRM Marketing manages to achieve this with its customized marketing campaigns, customer service abilities etc. for example, Microsoft CRM marketing software amply caters to marketing needs. Marketing is not as simple as...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Scrutinize CRM Vendors - Get The Best CRM Solution

    A CRM vendor serves to create, manufactures, and sell CRM solutions. The vendor from whom an organization purchases its final choice of CRM solution is vitally important. It is imperative that an organization make the right choice. With the numerous choices available choosing the best CRM software is a crucial...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM - Why It Is Vital To Success

    CRM is basically methodology and software that helps an enterprise manage customer relationships in an efficient way. Why CRM? CRM includes all business processes like sales, marketing, and service that serve the customer in every day business activities. What happens in CRM is that an enterprise builds a customer database...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Select The Best CRM Solution - How To Do This

    With the myriad of CRM solutions available in the market today selecting the best solution is a difficult task. It is essential for an organization to clearly define its requirements before choosing a CRM solution. It is a perquisite for an organization to indulge in CRM comparisons before actually making...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Web Based CRM Software - Simple And Fast CRM

    If you are planning to deploy a Customer Relationship Management (CRM) software solution in your organisation to manage all your customer-related interactions and processes, then you need to make a decision regarding the type of CRM implementation. You can consider a conventional CRM software solution within your office premises using...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM's Evolution - What You Need To Know

    What is the history of CRM? Customer Relationship Management originated years before the start of the first millennium in Mesopotamia. Farmers who were eager to sell their surplus produce became the first initiators of the customer oriented processes we are now familiar with. With the passage of time and the...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM - The Customer Oriented Strategy Of The Decade

    CRM is a strategy that basically serves to reduce the organization costs while increasing the overall profitability. It endeavors to increase customer loyalty as well. It does this through a comprehensive game plan that brings together information from within the organization and uses this information to study customer preferences. What...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM - Find Out What Makes It One Of The Fastest Selling Strategies Of The Decade

    Look closely and you will find that the organizations that succeed are the organizations that have adopted the "right approach" towards their customers-CRM (Customer Relationship Management). A decade ago the traditional modes of marketing were in vogue but the last few years have evidenced a tremendous change in this approach....

    Provided By crminfoline.com

  • White Papers // Jan 2010

    A Look At The Industries That Can Adopt CRM

    List of industries that can opt for CRM: Pharmaceuticals&Life Science The Pharmaceuticals&Life Science sector is unlike any other. It requires large amounts of data and information processing. CRM provides for this demand with its ability to store volumes of customer data. Financial Services The financial services marketplace is rapidly expanding....

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM's Challenges - What's Going Wrong?

    CRM, despite all the talk about it being one of the most 'profitable' customer strategies of the decade, still allows room for failure. The most important aspect of CRM problems is its excellent ability to achieve customer retention but its failure to do so. This is indirectly responsible for CRM...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Roll In The ROI With CRM On The Go

    CRM on the Go is a product that makes the CRM system available anytime, anywhere. This helps to increase the sales potential and ultimately boost productivity. CRM on the Go is a wireless CRM application that helps staff to manage sales leads, clients and opportunities. It helps them to improve...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    The Trendiest CRM Solutions - What Makes Them Capture The Market

    Customer emotional reaction plays an important role in deciding whether the customer buys again or not. Purchase decisions are not just about the right price, product, location etc but also the customer feelings. There is value in evoking emotions in customers. Managing customer emotions is necessary as the creation of...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    E-Business Is CRM's New Area Of Application

    E-Business is a phrase most commonly used to describe electronic business. In simple terms it means any business that utilizes a computer and carries out its activities through the Internet. It involves selling products and services online. This enables a business to easily reach a greater number of customers than...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Call Centers Phenomenal Success - CRM Plays A Part!

    Typically a call center is a place that encourages customers to make calls in order to facilitate their easy usage of the product/service offered by the organization. All calls from customers regarding their queries, problems, suggestions are entertained. It consists of a group of personnel that are specifically trained in...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM - Not Just A Boon To SME's

    Let's take a look first at what an SME is. In all truth there is no real definition of what an SME is actually. The SME market is generally an immense market that currently constitutes almost 20,000,000 businesses in the U.S. alone. CRM as a customer strategy has slowly found...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM's ROI -The True Picture

    The return on investment (ROI) from CRM implementation is essential and needs to be measured as it provides a yardstick for success. CRM ROI can be termed as any of the following: Cost reductions or efficiencies created by the CRM implementation. Customer retention or customer loyalty. Possible customer value in...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Holistic Gains Of CRM - The Rewards Are Huge

    CRM is the business strategy that understands, anticipates and manages the needs of an organization's customers. It puts the customer at the focal point of the business. CRM can improve an organizations service to its employees and serve to add more customers, resulting in creating the competitive advantage for an...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Good News For The Sales Department - CRM Boosts Sales

    CRM Customer Relationship Management despite its warm welcome from most industries has still to convince the sales department of its advantages. Salespeople tend to resist the implementation of CRM sales solutions simply because CRM is a stringent, rule oriented process, whereas most sales people are free spirited and operate without...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Retaining CRM Employees- Critical To Organization Success

    There are some employees who actually work with a passion. They spend more time focusing on their job than anything else. This all consuming desire to succeed is what drives them day after day. Interested employees are a company's biggest asset. Teaching employees to adopt an appropriate customer service attitude...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Boosting Customer Loyalty - How It's Done

    Customer retention is imminently important for organization success as the cost of acquiring a new customer is greater than holding onto an old customer. It is obvious that the most profitable customers in any organization account for almost 30% of a firms profitability. Looking at these staggering statistics it is...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM's Phenomenal Growth - Fact Or Fiction?

    Customer Relationship Management although a recent customer strategy has evolved into a perquisite for most organizations. Witnessing its phenomenal growth the advocates of CRM have forecasted even bigger dimensions for this management tool. It is only certain that organizations will continue to do as much as possible to woo the...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Capturing the CRM Market - Who Succeeds At It?

    CRM - Customer relationship management has grown to be one of the fastest selling customer strategies of the decade. Catering to all types of industries it is an important management tool and one that is most essential for business success. Large enterprises are on the constant lookout for the best...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    CRM's New Trends Take Shape

    Customer Relationship Management once a traditional customer strategy is now making new strides. Organizations are trying to make CRM more appealing to the masses and vendors are endeavoring to come up with as many innovations as possible, in order to meet the requirements. CRM is blossoming out at every turn...

    Provided By crminfoline.com