Dimension Data

Displaying 1-29 of 29 results

  • White Papers // Aug 2013

    Big Data, Big Deal?

    Many commentators have said that big data has the potential to help organisations spot useful trends in, for example, customer purchasing behaviour. This can go a long way toward driving more targeted sales. But much of big data's value has been hyped to levels approaching the unbelievable. In simple terms,...

    Provided By Dimension Data

  • White Papers // Jul 2012

    Cloud Security: Developing a Secure Cloud Approach

    Businesses are facing IT and data management challenges unlike those they've ever experienced. Big data and the globalization of the business landscape, coupled with increased time-to-market pressures and budget restrictions, have resulted in ad hoc infrastructure build outs and high levels of complexity. This hampers the IT organization's ability to...

    Provided By Dimension Data

  • Case Studies // Mar 2009

    "Hello, Mumbai Calling": Avanta's New Serviced Office Centres Set New Benchmark for Service Excellence

    UK-headquartered Avanta has made its name in the fast-growing serviced offices sector. Avanta needed their new telephony infrastructure to be secure so as to ensure the privacy of each customer. In additional, as a managed office space provider, the professionalism and look of the telephone was critical to attracting new...

    Provided By Dimension Data

  • Case Studies // Feb 2009

    New Zealand's Telecom Wholesale Meets Regulatory Obligations With Collaboration From Datacraft's Microsoft Practice Group

    As a newly independent entity, Telecom Wholesale provides telecommunications solutions to telco retailers in New Zealand - to enable other service providers to provide end-users with a broad array of services over Telecom Wholesale's network. To deliver on its commitments, Telecom Wholesale needs an efficient ordering and provisioning tool to...

    Provided By Dimension Data

  • White Papers // Feb 2009

    The Straw That Broke the Network's Back

    Twenty years ago, to start and run a business, one could invest in a desk, a phone line, a filing cabinet and some basic stationery, and business could feasibly commence. Networking meant handing out business cards and the idea of having a face-to-face conversation via a computer lay in the...

    Provided By Dimension Data

  • Case Studies // Jan 2009

    Indonesia's Telkomsel Overhauls Its Cellular Network to Tap Growing Demand for Value-Added Services

    With almost half of Indonesia's domestic telecoms market share, PT Telekomunikasi Selular ("Telkomsel") is Indonesia's largest provider of cellular telecommuniations services. Its business has grown exponentially in the last 10 years, and the operator is seeing a rapid growth in its core revenue-generating Value-Added Services (VAS) offerings such as, ring...

    Provided By Dimension Data

  • White Papers // Jan 2009

    Managing the Complexities of Compliance: Six Easy Steps to Network Compliance

    Over the course of the 20 year history in designing, building and managing networks for a diverse portfolio of clients across asia Pacific, one has seen the trends and market forces that drive technology shift according to the ebb and flux of the primary market influencers of the time. Two...

    Provided By Dimension Data

  • Case Studies // Dec 2008

    Hong Kong-Based Imagi Studios Improves Production Cycle With Datacraft's Data Storage Solution

    Renowned for its expertise in the CG animation artistry, Imagi Studios is bracing itself for an industry-wide storage explosion tied to the launch of new 3D technologies that is fast revolutionizing the film-making sector. Just as movie-making is growing more complex, the Studios needs a more sophisticated rendering solution to...

    Provided By Dimension Data

  • White Papers // Dec 2008

    Taming the Contact Centre Dragon, One Seat at a Time

    India and China currently represent over one third of the world's population. Traditionally, India has been perceived as an underdeveloped nation, yet all market projections indicate that its middle class, and its income, are set to increase substantially. The same is true of China: recent reforms have put the country...

    Provided By Dimension Data

  • White Papers // Nov 2008

    The Impact Of Multi-Vendor Procurement Strategies On The Infrastructure 'Piece' Of IT Outsourcing

    Changes in the technology market in recent years have forced service providers to revisit their approach to IT service delivery. Firstly, there is the challenge of technology commoditization. The entry of new suppliers into the market has spawned fierce competition, which in turn has seen prices being driven down dramatically....

    Provided By Dimension Data

  • Case Studies // Nov 2008

    The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential

    Against the competitive backdrop, IPCCO has its sights set on expanding its BPO business and ramp up its agent capacity. With the goal of increasing this capacity from 250 to 1,000 seats within a year, and without compromising agent performance and affecting customer service, IPCCO recognises the need to boost...

    Provided By Dimension Data

  • Case Studies // Nov 2008

    Datacraft Strengthens Reputation of Malaysia's i-City as the Global Premium Intelligent Hub

    i-Office2 is the designated operator tasked at providing fully managed office services to i-City tenants and residents. Certain emerging trends - such as globalization of the workforce, the drive for environmental responsibility and the pervasiveness of IP-enabled network in offices - are driving the way commercial properties are developed today....

    Provided By Dimension Data

  • White Papers // Nov 2008

    Multisourcing - A Blueprint for Successful IT Sourcing

    Multisourcing is not simply outsourcing improved. Nor is it a short term "quick-fix". Multisourcing is a strategy and an ongoing process that requires that businesses revolutionise their approach to IT sourcing. It calls for a new mindset and the development of frameworks for interacting and managing service relationships, both internal...

    Provided By Dimension Data

  • White Papers // Oct 2008

    Carbon-Friendly Infrastructure: A Discussion Paper on Green ICT Strategies

    Until quite recently many businesses, especially office-based ones, have not given much consideration to their impact on the environment. But thanks to the mounting evidence of man-made climate change, the impact that individuals and businesses have on the environment has become the most pressing issue of this decade - and...

    Provided By Dimension Data

  • White Papers // Oct 2008

    Stop Signs and Yields: Why Your Network Needs a Helping Hand

    The network is more than switches, routers and boxes - it's a huge technology highway running through one's business landscape that routes traffic, delivers information, and channels all the data and communications in a logical and orderly way. One's business cannot operate to optimal speed and effect without the core...

    Provided By Dimension Data

  • Case Studies // Jul 2008

    The Singapore Flyer Scales New Height With Onboard Entertainment With Datacraft's Wireless LAN Network Solution

    To ensure a smooth connection between the flyer's operation room to the IP phones and monitoring web cameras in each of the individual capsules, especially in the event of emergencies, Mitsubishi Heavy Industries (MHI) - the builder of the giant structure - turns to Datacraft to design, develop and install...

    Provided By Dimension Data

  • White Papers // Jul 2008

    Freedom of the Road: Network Optimisation and the Drive to Maximise the Network

    Everyone needs the network. It's the strategic and operational lifeblood of any business, the silent enabler of all the business processes and functions. But as one has seen over the course of this series of papers, as information technology takes quantum leaps forward and enterprises load their networks with more...

    Provided By Dimension Data

  • Case Studies // Jun 2008

    Datacraft Readies Philippines Top Call Center for Capacity Expansion

    The contact center industry is a highly competitive business. Set up in 1996, the Philippines-based Advanced Contact Solutions (ACS) is amongst the country's top providers of quality contact center and business process outsourcing services. Keen to uphold its leadership position, ACS entrusts Datacraft with an expansion project to increase its...

    Provided By Dimension Data

  • Case Studies // Jun 2008

    Learning Goes High-Tech in Taiwan's Fuhsing Private School

    Taiwan-based Fuhsing Private School is well-known for its excellent academic performance. The school prides itself for being a forward-looking educational institute, and continually seeks to prepare its students for the rigors and demands of the 21st century knowledge-based economy. Fuhsing School sees it as an imperative to adopt the latest...

    Provided By Dimension Data

  • White Papers // Jun 2008

    IT Governance and Outsourcing - What Are the Implications for Service Providers?

    Given the increased stakeholder expectations around IT governance, coupled with the complexities of governing Service Provider relationships in a Multisourced environment, organisations are looking for Service Providers with a unique set of skills and competencies. Datacraft recognises that when organisations make outsourcing decisions, they are increasingly selecting external partners who...

    Provided By Dimension Data

  • White Papers // Jun 2008

    Lay Byes and Fast Lanes...: How Network Optimisation Can Fast Track Performance in All the Right Ways

    The key challenge facing most companies is that they have so little visibility, policies or controls around how to manage this rogue traffic. Workers incorporate these services into their daily working habits and this has significant impact on the overall performance of the corporate network. It would be short-sighted to...

    Provided By Dimension Data

  • Case Studies // Jun 2008

    Datacraft Builds Earthquake-Proof High Availability Network for Japan's Shizuoka Broadcasting Systems

    Shizuoka Broadcasting System, Inc (SBS) is an established regional integrated news provider in Shizuoka prefecture, Japan. With its main office located in the earthquake-prone region, SBS needs to find ways to ensure the continuity of its news broadcast on all platforms of radio, television and print, even in the face...

    Provided By Dimension Data

  • Case Studies // Jun 2008

    Datacraft Gears Up Korea's C&M Co Ltd to Grow Its Video-on-Demand Service

    Korea has made substantial inroads in digital pay-TV deployment within the Asia-Pacific region. Broadcasters and operators are migrating to advanced digital broadcasting platform in search of greater revenue streams and bundling of new service offerings. Korea-based C&M Communications Co Ltd, with its sight set on becoming the country's premier integrated...

    Provided By Dimension Data

  • Case Studies // Jun 2008

    Datacraft's Enhanced Performance Management Solution Powers ICON+'s Provision of Quality Telecoms Services

    As one of Indonesia's leading network providers, ICON+ aims to become the preferred choice of provider of telecommunications services to corporate users. Today's service providers face fierce competition for market share. They are under pressure to retain existing customers and grow new revenue streams; whilst ensuring consistent delivery of high-quality...

    Provided By Dimension Data

  • White Papers // May 2008

    Be Proactive: Dealing With Today's Information Security Trends

    Information technology is key to mass collaboration and has enabled entire industries, such as the manufacturing, financial services and public sectors, to transform into 'Information' businesses. Thanks to information technology, organisations can enjoy collaboration enabling them to leverage outsourcing opportunities and create partnerships on a global scale. An 'Open' global...

    Provided By Dimension Data

  • White Papers // May 2008

    Securing the Contact Centre in Asia-Pacific

    The contact centre industry has transformed dramatically over the last decade. Contact centres form the heart of the organisation today, and are often the primary or only point of contact with the customer. New opportunities in the contact centre, however, also result in a new set of security challenges. Although...

    Provided By Dimension Data

  • White Papers // May 2008

    Meeting the Challenges of Supplier Relationship in a Multisourced Environment

    The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and Service Providers alike. If they hope to derive maximum benefit from their Multisourced relationships, both parties need to make a firm commitment to adapting and improving their...

    Provided By Dimension Data

  • White Papers // May 2008

    Network Optimisation: Taking the Road Trip to Network Nirvana

    This paper highlights the importance of taking an end to end view of performance - as one might for availability - and stress that performance should be treated in much the same way as continuity to fully exploit the capabilities of the existing capacity. When one talks about performance, what...

    Provided By Dimension Data

  • White Papers // Dec 2007

    Seven Design Considerations for a Green Data Centre

    IT departments are under increasing scrutiny and pressure to deliver environmentally-sound solutions. Large data centres are one of the most significant energy consumers in an organisation's IT infrastructure, so any measures that one can take to reduce this consumption (and therefore also carbon dioxide emissions) will have a positive impact...

    Provided By Dimension Data

  • White Papers // Nov 2008

    The Impact Of Multi-Vendor Procurement Strategies On The Infrastructure 'Piece' Of IT Outsourcing

    Changes in the technology market in recent years have forced service providers to revisit their approach to IT service delivery. Firstly, there is the challenge of technology commoditization. The entry of new suppliers into the market has spawned fierce competition, which in turn has seen prices being driven down dramatically....

    Provided By Dimension Data

  • Case Studies // Dec 2008

    Hong Kong-Based Imagi Studios Improves Production Cycle With Datacraft's Data Storage Solution

    Renowned for its expertise in the CG animation artistry, Imagi Studios is bracing itself for an industry-wide storage explosion tied to the launch of new 3D technologies that is fast revolutionizing the film-making sector. Just as movie-making is growing more complex, the Studios needs a more sophisticated rendering solution to...

    Provided By Dimension Data

  • Case Studies // Jan 2009

    Indonesia's Telkomsel Overhauls Its Cellular Network to Tap Growing Demand for Value-Added Services

    With almost half of Indonesia's domestic telecoms market share, PT Telekomunikasi Selular ("Telkomsel") is Indonesia's largest provider of cellular telecommuniations services. Its business has grown exponentially in the last 10 years, and the operator is seeing a rapid growth in its core revenue-generating Value-Added Services (VAS) offerings such as, ring...

    Provided By Dimension Data

  • Case Studies // Feb 2009

    New Zealand's Telecom Wholesale Meets Regulatory Obligations With Collaboration From Datacraft's Microsoft Practice Group

    As a newly independent entity, Telecom Wholesale provides telecommunications solutions to telco retailers in New Zealand - to enable other service providers to provide end-users with a broad array of services over Telecom Wholesale's network. To deliver on its commitments, Telecom Wholesale needs an efficient ordering and provisioning tool to...

    Provided By Dimension Data

  • Case Studies // Jun 2008

    Datacraft Readies Philippines Top Call Center for Capacity Expansion

    The contact center industry is a highly competitive business. Set up in 1996, the Philippines-based Advanced Contact Solutions (ACS) is amongst the country's top providers of quality contact center and business process outsourcing services. Keen to uphold its leadership position, ACS entrusts Datacraft with an expansion project to increase its...

    Provided By Dimension Data

  • Case Studies // Jun 2008

    Learning Goes High-Tech in Taiwan's Fuhsing Private School

    Taiwan-based Fuhsing Private School is well-known for its excellent academic performance. The school prides itself for being a forward-looking educational institute, and continually seeks to prepare its students for the rigors and demands of the 21st century knowledge-based economy. Fuhsing School sees it as an imperative to adopt the latest...

    Provided By Dimension Data

  • Case Studies // Nov 2008

    The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential

    Against the competitive backdrop, IPCCO has its sights set on expanding its BPO business and ramp up its agent capacity. With the goal of increasing this capacity from 250 to 1,000 seats within a year, and without compromising agent performance and affecting customer service, IPCCO recognises the need to boost...

    Provided By Dimension Data

  • Case Studies // Nov 2008

    Datacraft Strengthens Reputation of Malaysia's i-City as the Global Premium Intelligent Hub

    i-Office2 is the designated operator tasked at providing fully managed office services to i-City tenants and residents. Certain emerging trends - such as globalization of the workforce, the drive for environmental responsibility and the pervasiveness of IP-enabled network in offices - are driving the way commercial properties are developed today....

    Provided By Dimension Data

  • Case Studies // Mar 2009

    "Hello, Mumbai Calling": Avanta's New Serviced Office Centres Set New Benchmark for Service Excellence

    UK-headquartered Avanta has made its name in the fast-growing serviced offices sector. Avanta needed their new telephony infrastructure to be secure so as to ensure the privacy of each customer. In additional, as a managed office space provider, the professionalism and look of the telephone was critical to attracting new...

    Provided By Dimension Data

  • Case Studies // Jul 2008

    The Singapore Flyer Scales New Height With Onboard Entertainment With Datacraft's Wireless LAN Network Solution

    To ensure a smooth connection between the flyer's operation room to the IP phones and monitoring web cameras in each of the individual capsules, especially in the event of emergencies, Mitsubishi Heavy Industries (MHI) - the builder of the giant structure - turns to Datacraft to design, develop and install...

    Provided By Dimension Data

  • White Papers // Nov 2008

    Multisourcing - A Blueprint for Successful IT Sourcing

    Multisourcing is not simply outsourcing improved. Nor is it a short term "quick-fix". Multisourcing is a strategy and an ongoing process that requires that businesses revolutionise their approach to IT sourcing. It calls for a new mindset and the development of frameworks for interacting and managing service relationships, both internal...

    Provided By Dimension Data

  • White Papers // Aug 2013

    Big Data, Big Deal?

    Many commentators have said that big data has the potential to help organisations spot useful trends in, for example, customer purchasing behaviour. This can go a long way toward driving more targeted sales. But much of big data's value has been hyped to levels approaching the unbelievable. In simple terms,...

    Provided By Dimension Data

  • White Papers // Jul 2012

    Cloud Security: Developing a Secure Cloud Approach

    Businesses are facing IT and data management challenges unlike those they've ever experienced. Big data and the globalization of the business landscape, coupled with increased time-to-market pressures and budget restrictions, have resulted in ad hoc infrastructure build outs and high levels of complexity. This hampers the IT organization's ability to...

    Provided By Dimension Data

  • White Papers // Dec 2008

    Taming the Contact Centre Dragon, One Seat at a Time

    India and China currently represent over one third of the world's population. Traditionally, India has been perceived as an underdeveloped nation, yet all market projections indicate that its middle class, and its income, are set to increase substantially. The same is true of China: recent reforms have put the country...

    Provided By Dimension Data

  • White Papers // Dec 2007

    Seven Design Considerations for a Green Data Centre

    IT departments are under increasing scrutiny and pressure to deliver environmentally-sound solutions. Large data centres are one of the most significant energy consumers in an organisation's IT infrastructure, so any measures that one can take to reduce this consumption (and therefore also carbon dioxide emissions) will have a positive impact...

    Provided By Dimension Data

  • White Papers // Oct 2008

    Carbon-Friendly Infrastructure: A Discussion Paper on Green ICT Strategies

    Until quite recently many businesses, especially office-based ones, have not given much consideration to their impact on the environment. But thanks to the mounting evidence of man-made climate change, the impact that individuals and businesses have on the environment has become the most pressing issue of this decade - and...

    Provided By Dimension Data

  • White Papers // Jun 2008

    IT Governance and Outsourcing - What Are the Implications for Service Providers?

    Given the increased stakeholder expectations around IT governance, coupled with the complexities of governing Service Provider relationships in a Multisourced environment, organisations are looking for Service Providers with a unique set of skills and competencies. Datacraft recognises that when organisations make outsourcing decisions, they are increasingly selecting external partners who...

    Provided By Dimension Data

  • White Papers // May 2008

    Meeting the Challenges of Supplier Relationship in a Multisourced Environment

    The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and Service Providers alike. If they hope to derive maximum benefit from their Multisourced relationships, both parties need to make a firm commitment to adapting and improving their...

    Provided By Dimension Data

  • White Papers // Jul 2008

    Freedom of the Road: Network Optimisation and the Drive to Maximise the Network

    Everyone needs the network. It's the strategic and operational lifeblood of any business, the silent enabler of all the business processes and functions. But as one has seen over the course of this series of papers, as information technology takes quantum leaps forward and enterprises load their networks with more...

    Provided By Dimension Data

  • White Papers // Jun 2008

    Lay Byes and Fast Lanes...: How Network Optimisation Can Fast Track Performance in All the Right Ways

    The key challenge facing most companies is that they have so little visibility, policies or controls around how to manage this rogue traffic. Workers incorporate these services into their daily working habits and this has significant impact on the overall performance of the corporate network. It would be short-sighted to...

    Provided By Dimension Data

  • White Papers // Jan 2009

    Managing the Complexities of Compliance: Six Easy Steps to Network Compliance

    Over the course of the 20 year history in designing, building and managing networks for a diverse portfolio of clients across asia Pacific, one has seen the trends and market forces that drive technology shift according to the ebb and flux of the primary market influencers of the time. Two...

    Provided By Dimension Data

  • White Papers // May 2008

    Network Optimisation: Taking the Road Trip to Network Nirvana

    This paper highlights the importance of taking an end to end view of performance - as one might for availability - and stress that performance should be treated in much the same way as continuity to fully exploit the capabilities of the existing capacity. When one talks about performance, what...

    Provided By Dimension Data

  • White Papers // Oct 2008

    Stop Signs and Yields: Why Your Network Needs a Helping Hand

    The network is more than switches, routers and boxes - it's a huge technology highway running through one's business landscape that routes traffic, delivers information, and channels all the data and communications in a logical and orderly way. One's business cannot operate to optimal speed and effect without the core...

    Provided By Dimension Data

  • White Papers // Feb 2009

    The Straw That Broke the Network's Back

    Twenty years ago, to start and run a business, one could invest in a desk, a phone line, a filing cabinet and some basic stationery, and business could feasibly commence. Networking meant handing out business cards and the idea of having a face-to-face conversation via a computer lay in the...

    Provided By Dimension Data

  • White Papers // May 2008

    Be Proactive: Dealing With Today's Information Security Trends

    Information technology is key to mass collaboration and has enabled entire industries, such as the manufacturing, financial services and public sectors, to transform into 'Information' businesses. Thanks to information technology, organisations can enjoy collaboration enabling them to leverage outsourcing opportunities and create partnerships on a global scale. An 'Open' global...

    Provided By Dimension Data

  • White Papers // May 2008

    Securing the Contact Centre in Asia-Pacific

    The contact centre industry has transformed dramatically over the last decade. Contact centres form the heart of the organisation today, and are often the primary or only point of contact with the customer. New opportunities in the contact centre, however, also result in a new set of security challenges. Although...

    Provided By Dimension Data

  • Case Studies // Jun 2008

    Datacraft Builds Earthquake-Proof High Availability Network for Japan's Shizuoka Broadcasting Systems

    Shizuoka Broadcasting System, Inc (SBS) is an established regional integrated news provider in Shizuoka prefecture, Japan. With its main office located in the earthquake-prone region, SBS needs to find ways to ensure the continuity of its news broadcast on all platforms of radio, television and print, even in the face...

    Provided By Dimension Data

  • Case Studies // Jun 2008

    Datacraft Gears Up Korea's C&M Co Ltd to Grow Its Video-on-Demand Service

    Korea has made substantial inroads in digital pay-TV deployment within the Asia-Pacific region. Broadcasters and operators are migrating to advanced digital broadcasting platform in search of greater revenue streams and bundling of new service offerings. Korea-based C&M Communications Co Ltd, with its sight set on becoming the country's premier integrated...

    Provided By Dimension Data

  • Case Studies // Jun 2008

    Datacraft's Enhanced Performance Management Solution Powers ICON+'s Provision of Quality Telecoms Services

    As one of Indonesia's leading network providers, ICON+ aims to become the preferred choice of provider of telecommunications services to corporate users. Today's service providers face fierce competition for market share. They are under pressure to retain existing customers and grow new revenue streams; whilst ensuring consistent delivery of high-quality...

    Provided By Dimension Data