Dimension Data

Displaying 1-14 of 14 results

  • White Papers // Aug 2013

    Big Data, Big Deal?

    Many commentators have said that big data has the potential to help organisations spot useful trends in, for example, customer purchasing behaviour. This can go a long way toward driving more targeted sales. But much of big data's value has been hyped to levels approaching the unbelievable. In simple terms,...

    Provided By Dimension Data

  • White Papers // Jul 2012

    Cloud Security: Developing a Secure Cloud Approach

    Businesses are facing IT and data management challenges unlike those they've ever experienced. Big data and the globalization of the business landscape, coupled with increased time-to-market pressures and budget restrictions, have resulted in ad hoc infrastructure build outs and high levels of complexity. This hampers the IT organization's ability to...

    Provided By Dimension Data

  • Case Studies // Mar 2009

    "Hello, Mumbai Calling": Avanta's New Serviced Office Centres Set New Benchmark for Service Excellence

    UK-headquartered Avanta has made its name in the fast-growing serviced offices sector. Avanta needed their new telephony infrastructure to be secure so as to ensure the privacy of each customer. In additional, as a managed office space provider, the professionalism and look of the telephone was critical to attracting new...

    Provided By Dimension Data

  • White Papers // Feb 2009

    The Straw That Broke the Network's Back

    Twenty years ago, to start and run a business, one could invest in a desk, a phone line, a filing cabinet and some basic stationery, and business could feasibly commence. Networking meant handing out business cards and the idea of having a face-to-face conversation via a computer lay in the...

    Provided By Dimension Data

  • Case Studies // Feb 2009

    New Zealand's Telecom Wholesale Meets Regulatory Obligations With Collaboration From Datacraft's Microsoft Practice Group

    As a newly independent entity, Telecom Wholesale provides telecommunications solutions to telco retailers in New Zealand - to enable other service providers to provide end-users with a broad array of services over Telecom Wholesale's network. To deliver on its commitments, Telecom Wholesale needs an efficient ordering and provisioning tool to...

    Provided By Dimension Data

  • White Papers // Jan 2009

    Managing the Complexities of Compliance: Six Easy Steps to Network Compliance

    Over the course of the 20 year history in designing, building and managing networks for a diverse portfolio of clients across asia Pacific, one has seen the trends and market forces that drive technology shift according to the ebb and flux of the primary market influencers of the time. Two...

    Provided By Dimension Data

  • Case Studies // Jan 2009

    Indonesia's Telkomsel Overhauls Its Cellular Network to Tap Growing Demand for Value-Added Services

    With almost half of Indonesia's domestic telecoms market share, PT Telekomunikasi Selular ("Telkomsel") is Indonesia's largest provider of cellular telecommuniations services. Its business has grown exponentially in the last 10 years, and the operator is seeing a rapid growth in its core revenue-generating Value-Added Services (VAS) offerings such as, ring...

    Provided By Dimension Data

  • White Papers // Dec 2008

    Taming the Contact Centre Dragon, One Seat at a Time

    India and China currently represent over one third of the world's population. Traditionally, India has been perceived as an underdeveloped nation, yet all market projections indicate that its middle class, and its income, are set to increase substantially. The same is true of China: recent reforms have put the country...

    Provided By Dimension Data

  • Case Studies // Dec 2008

    Hong Kong-Based Imagi Studios Improves Production Cycle With Datacraft's Data Storage Solution

    Renowned for its expertise in the CG animation artistry, Imagi Studios is bracing itself for an industry-wide storage explosion tied to the launch of new 3D technologies that is fast revolutionizing the film-making sector. Just as movie-making is growing more complex, the Studios needs a more sophisticated rendering solution to...

    Provided By Dimension Data

  • Case Studies // Nov 2008

    The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential

    Against the competitive backdrop, IPCCO has its sights set on expanding its BPO business and ramp up its agent capacity. With the goal of increasing this capacity from 250 to 1,000 seats within a year, and without compromising agent performance and affecting customer service, IPCCO recognises the need to boost...

    Provided By Dimension Data

  • Case Studies // Nov 2008

    Datacraft Strengthens Reputation of Malaysia's i-City as the Global Premium Intelligent Hub

    i-Office2 is the designated operator tasked at providing fully managed office services to i-City tenants and residents. Certain emerging trends - such as globalization of the workforce, the drive for environmental responsibility and the pervasiveness of IP-enabled network in offices - are driving the way commercial properties are developed today....

    Provided By Dimension Data

  • White Papers // Nov 2008

    Multisourcing - A Blueprint for Successful IT Sourcing

    Multisourcing is not simply outsourcing improved. Nor is it a short term "quick-fix". Multisourcing is a strategy and an ongoing process that requires that businesses revolutionise their approach to IT sourcing. It calls for a new mindset and the development of frameworks for interacting and managing service relationships, both internal...

    Provided By Dimension Data

  • White Papers // Nov 2008

    The Impact Of Multi-Vendor Procurement Strategies On The Infrastructure 'Piece' Of IT Outsourcing

    Changes in the technology market in recent years have forced service providers to revisit their approach to IT service delivery. Firstly, there is the challenge of technology commoditization. The entry of new suppliers into the market has spawned fierce competition, which in turn has seen prices being driven down dramatically....

    Provided By Dimension Data

  • White Papers // Jun 2008

    IT Governance and Outsourcing - What Are the Implications for Service Providers?

    Given the increased stakeholder expectations around IT governance, coupled with the complexities of governing Service Provider relationships in a Multisourced environment, organisations are looking for Service Providers with a unique set of skills and competencies. Datacraft recognises that when organisations make outsourcing decisions, they are increasingly selecting external partners who...

    Provided By Dimension Data

  • White Papers // Dec 2008

    Taming the Contact Centre Dragon, One Seat at a Time

    India and China currently represent over one third of the world's population. Traditionally, India has been perceived as an underdeveloped nation, yet all market projections indicate that its middle class, and its income, are set to increase substantially. The same is true of China: recent reforms have put the country...

    Provided By Dimension Data

  • White Papers // Jun 2008

    IT Governance and Outsourcing - What Are the Implications for Service Providers?

    Given the increased stakeholder expectations around IT governance, coupled with the complexities of governing Service Provider relationships in a Multisourced environment, organisations are looking for Service Providers with a unique set of skills and competencies. Datacraft recognises that when organisations make outsourcing decisions, they are increasingly selecting external partners who...

    Provided By Dimension Data

  • White Papers // Jan 2009

    Managing the Complexities of Compliance: Six Easy Steps to Network Compliance

    Over the course of the 20 year history in designing, building and managing networks for a diverse portfolio of clients across asia Pacific, one has seen the trends and market forces that drive technology shift according to the ebb and flux of the primary market influencers of the time. Two...

    Provided By Dimension Data

  • White Papers // Feb 2009

    The Straw That Broke the Network's Back

    Twenty years ago, to start and run a business, one could invest in a desk, a phone line, a filing cabinet and some basic stationery, and business could feasibly commence. Networking meant handing out business cards and the idea of having a face-to-face conversation via a computer lay in the...

    Provided By Dimension Data

  • Case Studies // Dec 2008

    Hong Kong-Based Imagi Studios Improves Production Cycle With Datacraft's Data Storage Solution

    Renowned for its expertise in the CG animation artistry, Imagi Studios is bracing itself for an industry-wide storage explosion tied to the launch of new 3D technologies that is fast revolutionizing the film-making sector. Just as movie-making is growing more complex, the Studios needs a more sophisticated rendering solution to...

    Provided By Dimension Data

  • Case Studies // Jan 2009

    Indonesia's Telkomsel Overhauls Its Cellular Network to Tap Growing Demand for Value-Added Services

    With almost half of Indonesia's domestic telecoms market share, PT Telekomunikasi Selular ("Telkomsel") is Indonesia's largest provider of cellular telecommuniations services. Its business has grown exponentially in the last 10 years, and the operator is seeing a rapid growth in its core revenue-generating Value-Added Services (VAS) offerings such as, ring...

    Provided By Dimension Data

  • Case Studies // Feb 2009

    New Zealand's Telecom Wholesale Meets Regulatory Obligations With Collaboration From Datacraft's Microsoft Practice Group

    As a newly independent entity, Telecom Wholesale provides telecommunications solutions to telco retailers in New Zealand - to enable other service providers to provide end-users with a broad array of services over Telecom Wholesale's network. To deliver on its commitments, Telecom Wholesale needs an efficient ordering and provisioning tool to...

    Provided By Dimension Data

  • Case Studies // Nov 2008

    The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential

    Against the competitive backdrop, IPCCO has its sights set on expanding its BPO business and ramp up its agent capacity. With the goal of increasing this capacity from 250 to 1,000 seats within a year, and without compromising agent performance and affecting customer service, IPCCO recognises the need to boost...

    Provided By Dimension Data

  • Case Studies // Nov 2008

    Datacraft Strengthens Reputation of Malaysia's i-City as the Global Premium Intelligent Hub

    i-Office2 is the designated operator tasked at providing fully managed office services to i-City tenants and residents. Certain emerging trends - such as globalization of the workforce, the drive for environmental responsibility and the pervasiveness of IP-enabled network in offices - are driving the way commercial properties are developed today....

    Provided By Dimension Data

  • Case Studies // Mar 2009

    "Hello, Mumbai Calling": Avanta's New Serviced Office Centres Set New Benchmark for Service Excellence

    UK-headquartered Avanta has made its name in the fast-growing serviced offices sector. Avanta needed their new telephony infrastructure to be secure so as to ensure the privacy of each customer. In additional, as a managed office space provider, the professionalism and look of the telephone was critical to attracting new...

    Provided By Dimension Data

  • White Papers // Nov 2008

    Multisourcing - A Blueprint for Successful IT Sourcing

    Multisourcing is not simply outsourcing improved. Nor is it a short term "quick-fix". Multisourcing is a strategy and an ongoing process that requires that businesses revolutionise their approach to IT sourcing. It calls for a new mindset and the development of frameworks for interacting and managing service relationships, both internal...

    Provided By Dimension Data

  • White Papers // Nov 2008

    The Impact Of Multi-Vendor Procurement Strategies On The Infrastructure 'Piece' Of IT Outsourcing

    Changes in the technology market in recent years have forced service providers to revisit their approach to IT service delivery. Firstly, there is the challenge of technology commoditization. The entry of new suppliers into the market has spawned fierce competition, which in turn has seen prices being driven down dramatically....

    Provided By Dimension Data

  • White Papers // Aug 2013

    Big Data, Big Deal?

    Many commentators have said that big data has the potential to help organisations spot useful trends in, for example, customer purchasing behaviour. This can go a long way toward driving more targeted sales. But much of big data's value has been hyped to levels approaching the unbelievable. In simple terms,...

    Provided By Dimension Data

  • White Papers // Jul 2012

    Cloud Security: Developing a Secure Cloud Approach

    Businesses are facing IT and data management challenges unlike those they've ever experienced. Big data and the globalization of the business landscape, coupled with increased time-to-market pressures and budget restrictions, have resulted in ad hoc infrastructure build outs and high levels of complexity. This hampers the IT organization's ability to...

    Provided By Dimension Data