EquaTerra

Displaying 1-5 of 5 results

  • Case Studies // Apr 2010

    Case Study: EquaTerra's Expertise Guides Large Company Throughout Its Search for IT and ADM Outsourcing Partners

    After a large outsourcing agreement was terminated, EquaTerra was engaged to help the electric delivery company re-evaluate its information technology (IT) and application development and maintenance (ADM) outsourcing arrangements. The company had an existing, broad outsourcing relationship with a service provider under contracts that supported both the company and un-regulated...

    Provided By EquaTerra

  • White Papers // Mar 2008

    Assessing the Role of IT in BPO Success: 2008 Market Study Update

    Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort....

    Provided By EquaTerra

  • White Papers // Jan 2008

    IT Service Management - A Roadmap for Success

    Information Technology Service Management (ITSM) is a set of specialized organizational capabilities for providing value to customers in the form of services. It generally covers the "Back office" or the operational concerns of IT management. ITSM employs Information Technology Infrastructure Library (ITIL) best practices and typically extends into areas, such...

    Provided By EquaTerra

  • White Papers // Jan 2007

    Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing

    Large organizations moving to outsource any of their business processes have scores of issues and questions they must confront before taking that step. Two considerations that are too often underemphasized are the role of the Information Technology (IT) department and the role of IT itself in the business process outsourcing...

    Provided By EquaTerra

  • White Papers // Dec 2006

    Outsourcing Management Software Tools: Executive Point of View

    Large-scale, complex outsourcing deals have produced equally complex management issues that are often difficult to handle, and in response, numerous third-party Outsourcing Management (OM) tools have been developed. OM tools help drive and reflect operational and management discipline, provide greater accuracy and independence from outsourcing service providers, and serve as...

    Provided By EquaTerra

  • White Papers // Dec 2006

    Outsourcing Management Software Tools: Executive Point of View

    Large-scale, complex outsourcing deals have produced equally complex management issues that are often difficult to handle, and in response, numerous third-party Outsourcing Management (OM) tools have been developed. OM tools help drive and reflect operational and management discipline, provide greater accuracy and independence from outsourcing service providers, and serve as...

    Provided By EquaTerra

  • White Papers // Jan 2007

    Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing

    Large organizations moving to outsource any of their business processes have scores of issues and questions they must confront before taking that step. Two considerations that are too often underemphasized are the role of the Information Technology (IT) department and the role of IT itself in the business process outsourcing...

    Provided By EquaTerra

  • White Papers // Mar 2008

    Assessing the Role of IT in BPO Success: 2008 Market Study Update

    Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort....

    Provided By EquaTerra

  • White Papers // Jan 2008

    IT Service Management - A Roadmap for Success

    Information Technology Service Management (ITSM) is a set of specialized organizational capabilities for providing value to customers in the form of services. It generally covers the "Back office" or the operational concerns of IT management. ITSM employs Information Technology Infrastructure Library (ITIL) best practices and typically extends into areas, such...

    Provided By EquaTerra

  • Case Studies // Apr 2010

    Case Study: EquaTerra's Expertise Guides Large Company Throughout Its Search for IT and ADM Outsourcing Partners

    After a large outsourcing agreement was terminated, EquaTerra was engaged to help the electric delivery company re-evaluate its information technology (IT) and application development and maintenance (ADM) outsourcing arrangements. The company had an existing, broad outsourcing relationship with a service provider under contracts that supported both the company and un-regulated...

    Provided By EquaTerra