Everest Partners

Displaying 1-25 of 25 results

  • White Papers // Jul 2010

    How A Well-Planned Outsourcing Transition Weathered A Changing Economy And Vendor Challenges

    The seeds of a successful transition start at the contract negotiating table, according to the author. During the negotiations for this relationship "we actually anticipated the joint tackling of new issues and projects," writing 17 separate strategic projects into the contract. "We dealt with the what and the how we...

    Provided By Everest Partners

  • White Papers // Jun 2010

    Parature Becomes The First CRM Service Provider To Offer A Facebook App

    Parature, a software-as-a-service (SaaS) provider in the customer relationship management (CRM) space, has collaborated with Facebook to develop a new addition to its offerings: an application for Facebook. The new module goes live this quarter. "The Internet is changing," says the author. Parature had to change its offer, too, he...

    Provided By Everest Partners

  • White Papers // Apr 2010

    How Outsourcing Buyers Benefit From Benchmarking

    Cost and price. It's crucial that buyers understand both when it comes to outsourcing. What is the cost of providing business services internally? What elements comprise that cost? What is the price for comparable services from an outsourcing service provider? What cost elements affect the provider's price? For the service...

    Provided By Everest Partners

  • White Papers // Apr 2010

    The ROI For Strategic Change Management In Outsourcing

    Why do outsourcing initiatives fail? The author believes poor change management is to blame. Poor change management translates into: slower speed of adoption; lower ultimate utilization; lower proficiency. Together, they all hurt the "Return on investment" (ROI) "in an outsourcing effort and are limited to a "Past focused" thinking to...

    Provided By Everest Partners

  • White Papers // Jan 2010

    Predictions: Marketplace Turmoil And Change In How Outsourcing Relationships Work Over The Next Five Years

    Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud...

    Provided By Everest Partners

  • White Papers // Jan 2010

    Changes In BPO: How Technology Is Changing The Landscape

    In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today's way of doing things may be destined for a dusty museum five years from now. Suppliers interviewed predicted the following will...

    Provided By Everest Partners

  • White Papers // Jan 2010

    What Companies Need To Understand About Switching To Outcome-Based Approaches In Outsourcing

    Among the various changes that will impact outsourcing over the next five years, the author, says the first will be a focus on outcomes-based pricing models. "Focusing on clients' end-to-end processes, the discussion moves to outcomes pretty fast when considering the advantage of an outsourcer doing a client's work. Over...

    Provided By Everest Partners

  • White Papers // Jan 2010

    Areas Where Outsourcing Will Grow In The Next Five Years

    The author says reverse outsourcing will pick up steam. This trend has two facets. First, he says the economic downturn and the weakening U.S. dollar have inspired some companies to move their outsourced work back to the domestic arena. "Today there is a preference to relocate customer-centric functions back to...

    Provided By Everest Partners

  • White Papers // Dec 2009

    Do You Have What It Takes To Lead Transformational Change In Outsourcing?

    This paper confirms that the economic crisis has unleashed a huge appetite for change. Delightfully, visionary leaders are stepping to the forefront all over North America. They are implementing transformational global sourcing initiatives at an accelerated pace. They are treating the debilitating economic crisis as a painful "lesson learned." It...

    Provided By Everest Partners

  • White Papers // Nov 2009

    F&A Data Management Provider Keeps Brinker International Cookin' By Archiving And Analyzing Its Data

    Brinker International, a recognized leader in the casual dining industry, serves more than one million guests in its restaurants daily. Its 34-year history has seen the organization morph from a single restaurant in Dallas, Texas, into one that now boasts nearly 1,700 locations in 29 countries and two American territories,...

    Provided By Everest Partners

  • White Papers // Oct 2009

    Why More Outsourcing Contracts Are Running Full Term

    Twenty years ago, when buyers were entering outsourcing agreements for the first time and the market was young, it was unusual for an outsourcing agreement to run its full term. In today's market, it has become the norm for outsourcing contracts to do so. The drivers for this change are...

    Provided By Everest Partners

  • White Papers // Oct 2009

    Trends In Dealing With Employee Resistance To Outsourcing

    Time changes most things, but one thing that doesn't change is people's actions based on their fear of the unknown. That fear arises among employees when companies announce they are planning to implement an outsourcing arrangement. Jobs are often in jeopardy. And even in cases where people have been told...

    Provided By Everest Partners

  • White Papers // Sep 2009

    How To Improve Knowledge Management In New Product Development Projects

    During a recession, companies cut to the bone to survive. But one thing they should never blindly cut is research and development (R&D). "When the recovery comes, those who have wisely invested in R&D will have a competitive edge," maintains the author. The author says executives must view R&D as...

    Provided By Everest Partners

  • White Papers // Aug 2009

    How Two Partners Made The Largest Pan-European Finance And Accounting Engagement Work

    In 2005 Unilever took "a hard look in the mirror and decided it had to change," according to Christian Kaufmann, managing director, Finance Business Services Europe. The mirror reflected a complex and fragmented picture. Unilever's employees in 24 countries used 18 ERP systems and hundreds of different finance processes. Unilever...

    Provided By Everest Partners

  • White Papers // Jul 2009

    How Much BPO Work Should Buyers Outsource And How Much Should They Send Offshore?

    The revolution in telecommunication and computing allows corporations to benefit from tapping low cost, high quality labor from around the world. As corporations embark on outsourcing initiatives to leverage these benefits, a question corporations often grapple with is: How much to outsource and offshore? The answers vary by company and...

    Provided By Everest Partners

  • White Papers // Jul 2009

    Facilities Management Outsourcing: How To Build A Winning Global Relationship

    Transitions are challenging for most nascent outsourcing relationships. But how do one survive a global transition where geo complexities and cultures are part of the process of transition? CA and Jones Lang LaSalle (JLL) survived this challenge, forging a profitable and valuable outsourcing relationship in the crucible of tough change....

    Provided By Everest Partners

  • White Papers // Jul 2009

    Thought Leadership Marketing: Creating The Edge For Knowledge-Intensive Firms

    "In the current hyper-competitive marketplace, it's hard for suppliers to think objectively about what makes their business truly different from their competitors," observes Brenna Garratt, CEO of The Delve Group, a Manhattan company specializing in working with outsourcing suppliers. So, how do companies distinguish themselves when everyone's offerings sound alike?...

    Provided By Everest Partners

  • White Papers // Jun 2009

    Why It's Time To Look At The Inflation Clause In Your Outsourcing Contract

    When did you last read the inflation clause in your outsourcing contract? If the answer is anything other than yesterday, read it again because there are clear winners and losers in a time of deflation. Over the 12-month period ending in March 2009, U.S. consumer prices fell 0.4 percent -...

    Provided By Everest Partners

  • White Papers // Jun 2009

    How To Engineer Successful Change Management In ITO

    Why is change management so difficult? Especially in IT? The author says IT service management (ITSM) and IT outsourcing (ITO) face the same challenge: "IT people try to manage change, which has a heavy emotional component, when they are not good at managing emotional things at all." The author shows...

    Provided By Everest Partners

  • White Papers // Jun 2009

    How To Manage And Mitigate Offshore Risks

    What are the real risks in offshoring both ITO and BPO work? The author says understanding those risks helps buyers set up procedures to mitigate them, making their offshore engagements more successful. The author says there are three types of risks buyers must worry about: Operational risk: The propensity of...

    Provided By Everest Partners

  • White Papers // Jun 2009

    How Changes In The Market Changed The Face Of Outsourcing

    Lean, green, and savings now are the mantras of IT buyers today, says Penn. The days of simply adding a server when the enterprise purchased new software have gone the way of the 16-bit processor. Buyers won't wait more than 12 months for a return on their investment (as opposed...

    Provided By Everest Partners

  • White Papers // Mar 2009

    Tough Economic Times Ratchet Up Need For Investing In Employee And Leadership Development Services

    One doesn't have to look far in these times of global economic crisis to see the difficulties facing companies in prioritizing where to cut costs and invest in capabilities. Trying to accomplish more with less and facing rising operational costs including employee benefits and compensation, the CEOs and business owners...

    Provided By Everest Partners

  • White Papers // Feb 2009

    Study Reveals Key Factors In Decisions For Early Renewal Of Outsourcing Contracts

    Buyers renewing an outsourcing contract earlier than the point in time when the contract is due for renewal or exit is a highly effective strategy in building a mutually beneficial long-term relationship. At Outsourcing Center, the authors have studied successful relationships since 1996 through the annual Outsourcing Excellence Awards program....

    Provided By Everest Partners

  • White Papers // Jan 2009

    Why Is The Attrition Rate At Indian BPOs 23.5 Percent? A HayGroup Study Offers Solutions

    Many BPO workers use the money they earn to fund a post-graduate degree. Some use the experience to get a day job as soon as they can. The BPO work is attractive to younger workers. The author explains that India is a relatively conservative society that expects its young people...

    Provided By Everest Partners

  • White Papers // Dec 2008

    How Outsourcing Helped John Wiley's IT Department Keep The Business Going During An Acquisition

    Three years ago book publisher John Wiley & Sons, Inc., was about to purchase Blackwell Publishers for approximately $1.2 billion. Warren Fristensky, senior vice president and chief information officer, says figuratively the acquisition was "Like a python swallowing a pig," given Wiley was twice the size of Blackwell. Outsourcing was...

    Provided By Everest Partners

  • White Papers // Oct 2009

    Why More Outsourcing Contracts Are Running Full Term

    Twenty years ago, when buyers were entering outsourcing agreements for the first time and the market was young, it was unusual for an outsourcing agreement to run its full term. In today's market, it has become the norm for outsourcing contracts to do so. The drivers for this change are...

    Provided By Everest Partners

  • White Papers // Feb 2009

    Study Reveals Key Factors In Decisions For Early Renewal Of Outsourcing Contracts

    Buyers renewing an outsourcing contract earlier than the point in time when the contract is due for renewal or exit is a highly effective strategy in building a mutually beneficial long-term relationship. At Outsourcing Center, the authors have studied successful relationships since 1996 through the annual Outsourcing Excellence Awards program....

    Provided By Everest Partners

  • White Papers // Apr 2010

    How Outsourcing Buyers Benefit From Benchmarking

    Cost and price. It's crucial that buyers understand both when it comes to outsourcing. What is the cost of providing business services internally? What elements comprise that cost? What is the price for comparable services from an outsourcing service provider? What cost elements affect the provider's price? For the service...

    Provided By Everest Partners

  • White Papers // Jun 2009

    Why It's Time To Look At The Inflation Clause In Your Outsourcing Contract

    When did you last read the inflation clause in your outsourcing contract? If the answer is anything other than yesterday, read it again because there are clear winners and losers in a time of deflation. Over the 12-month period ending in March 2009, U.S. consumer prices fell 0.4 percent -...

    Provided By Everest Partners

  • White Papers // Jun 2010

    Parature Becomes The First CRM Service Provider To Offer A Facebook App

    Parature, a software-as-a-service (SaaS) provider in the customer relationship management (CRM) space, has collaborated with Facebook to develop a new addition to its offerings: an application for Facebook. The new module goes live this quarter. "The Internet is changing," says the author. Parature had to change its offer, too, he...

    Provided By Everest Partners

  • White Papers // Apr 2010

    The ROI For Strategic Change Management In Outsourcing

    Why do outsourcing initiatives fail? The author believes poor change management is to blame. Poor change management translates into: slower speed of adoption; lower ultimate utilization; lower proficiency. Together, they all hurt the "Return on investment" (ROI) "in an outsourcing effort and are limited to a "Past focused" thinking to...

    Provided By Everest Partners

  • White Papers // Dec 2009

    Do You Have What It Takes To Lead Transformational Change In Outsourcing?

    This paper confirms that the economic crisis has unleashed a huge appetite for change. Delightfully, visionary leaders are stepping to the forefront all over North America. They are implementing transformational global sourcing initiatives at an accelerated pace. They are treating the debilitating economic crisis as a painful "lesson learned." It...

    Provided By Everest Partners

  • White Papers // Oct 2009

    Trends In Dealing With Employee Resistance To Outsourcing

    Time changes most things, but one thing that doesn't change is people's actions based on their fear of the unknown. That fear arises among employees when companies announce they are planning to implement an outsourcing arrangement. Jobs are often in jeopardy. And even in cases where people have been told...

    Provided By Everest Partners

  • White Papers // Jun 2009

    How To Engineer Successful Change Management In ITO

    Why is change management so difficult? Especially in IT? The author says IT service management (ITSM) and IT outsourcing (ITO) face the same challenge: "IT people try to manage change, which has a heavy emotional component, when they are not good at managing emotional things at all." The author shows...

    Provided By Everest Partners

  • White Papers // Jan 2010

    Predictions: Marketplace Turmoil And Change In How Outsourcing Relationships Work Over The Next Five Years

    Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud...

    Provided By Everest Partners

  • White Papers // Jul 2010

    How A Well-Planned Outsourcing Transition Weathered A Changing Economy And Vendor Challenges

    The seeds of a successful transition start at the contract negotiating table, according to the author. During the negotiations for this relationship "we actually anticipated the joint tackling of new issues and projects," writing 17 separate strategic projects into the contract. "We dealt with the what and the how we...

    Provided By Everest Partners

  • White Papers // Jan 2010

    Changes In BPO: How Technology Is Changing The Landscape

    In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today's way of doing things may be destined for a dusty museum five years from now. Suppliers interviewed predicted the following will...

    Provided By Everest Partners

  • White Papers // Jan 2010

    What Companies Need To Understand About Switching To Outcome-Based Approaches In Outsourcing

    Among the various changes that will impact outsourcing over the next five years, the author, says the first will be a focus on outcomes-based pricing models. "Focusing on clients' end-to-end processes, the discussion moves to outcomes pretty fast when considering the advantage of an outsourcer doing a client's work. Over...

    Provided By Everest Partners

  • White Papers // Jan 2010

    Areas Where Outsourcing Will Grow In The Next Five Years

    The author says reverse outsourcing will pick up steam. This trend has two facets. First, he says the economic downturn and the weakening U.S. dollar have inspired some companies to move their outsourced work back to the domestic arena. "Today there is a preference to relocate customer-centric functions back to...

    Provided By Everest Partners

  • White Papers // Nov 2009

    F&A Data Management Provider Keeps Brinker International Cookin' By Archiving And Analyzing Its Data

    Brinker International, a recognized leader in the casual dining industry, serves more than one million guests in its restaurants daily. Its 34-year history has seen the organization morph from a single restaurant in Dallas, Texas, into one that now boasts nearly 1,700 locations in 29 countries and two American territories,...

    Provided By Everest Partners

  • White Papers // Sep 2009

    How To Improve Knowledge Management In New Product Development Projects

    During a recession, companies cut to the bone to survive. But one thing they should never blindly cut is research and development (R&D). "When the recovery comes, those who have wisely invested in R&D will have a competitive edge," maintains the author. The author says executives must view R&D as...

    Provided By Everest Partners

  • White Papers // Aug 2009

    How Two Partners Made The Largest Pan-European Finance And Accounting Engagement Work

    In 2005 Unilever took "a hard look in the mirror and decided it had to change," according to Christian Kaufmann, managing director, Finance Business Services Europe. The mirror reflected a complex and fragmented picture. Unilever's employees in 24 countries used 18 ERP systems and hundreds of different finance processes. Unilever...

    Provided By Everest Partners

  • White Papers // Jul 2009

    How Much BPO Work Should Buyers Outsource And How Much Should They Send Offshore?

    The revolution in telecommunication and computing allows corporations to benefit from tapping low cost, high quality labor from around the world. As corporations embark on outsourcing initiatives to leverage these benefits, a question corporations often grapple with is: How much to outsource and offshore? The answers vary by company and...

    Provided By Everest Partners

  • White Papers // Jul 2009

    Facilities Management Outsourcing: How To Build A Winning Global Relationship

    Transitions are challenging for most nascent outsourcing relationships. But how do one survive a global transition where geo complexities and cultures are part of the process of transition? CA and Jones Lang LaSalle (JLL) survived this challenge, forging a profitable and valuable outsourcing relationship in the crucible of tough change....

    Provided By Everest Partners

  • White Papers // Jun 2009

    How To Manage And Mitigate Offshore Risks

    What are the real risks in offshoring both ITO and BPO work? The author says understanding those risks helps buyers set up procedures to mitigate them, making their offshore engagements more successful. The author says there are three types of risks buyers must worry about: Operational risk: The propensity of...

    Provided By Everest Partners

  • White Papers // Mar 2009

    Tough Economic Times Ratchet Up Need For Investing In Employee And Leadership Development Services

    One doesn't have to look far in these times of global economic crisis to see the difficulties facing companies in prioritizing where to cut costs and invest in capabilities. Trying to accomplish more with less and facing rising operational costs including employee benefits and compensation, the CEOs and business owners...

    Provided By Everest Partners

  • White Papers // Jan 2009

    Why Is The Attrition Rate At Indian BPOs 23.5 Percent? A HayGroup Study Offers Solutions

    Many BPO workers use the money they earn to fund a post-graduate degree. Some use the experience to get a day job as soon as they can. The BPO work is attractive to younger workers. The author explains that India is a relatively conservative society that expects its young people...

    Provided By Everest Partners

  • White Papers // Jul 2009

    Thought Leadership Marketing: Creating The Edge For Knowledge-Intensive Firms

    "In the current hyper-competitive marketplace, it's hard for suppliers to think objectively about what makes their business truly different from their competitors," observes Brenna Garratt, CEO of The Delve Group, a Manhattan company specializing in working with outsourcing suppliers. So, how do companies distinguish themselves when everyone's offerings sound alike?...

    Provided By Everest Partners

  • White Papers // Jun 2009

    How Changes In The Market Changed The Face Of Outsourcing

    Lean, green, and savings now are the mantras of IT buyers today, says Penn. The days of simply adding a server when the enterprise purchased new software have gone the way of the 16-bit processor. Buyers won't wait more than 12 months for a return on their investment (as opposed...

    Provided By Everest Partners

  • White Papers // Dec 2008

    How Outsourcing Helped John Wiley's IT Department Keep The Business Going During An Acquisition

    Three years ago book publisher John Wiley & Sons, Inc., was about to purchase Blackwell Publishers for approximately $1.2 billion. Warren Fristensky, senior vice president and chief information officer, says figuratively the acquisition was "Like a python swallowing a pig," given Wiley was twice the size of Blackwell. Outsourcing was...

    Provided By Everest Partners