The seeds of a successful transition start at the contract negotiating table, according to the author. During the negotiations for this relationship "we actually anticipated the joint tackling of new issues and projects," writing 17 separate strategic projects into the contract. "We dealt with the what and the how we ...Download Now
Parature, a software-as-a-service (SaaS) provider in the customer relationship management (CRM) space, has collaborated with Facebook to develop a new addition to its offerings: an application for Facebook. The new module goes live this quarter. "The Internet is changing," says the author. Parature had to change its offer, too, he ...Download Now
Cost and price. It's crucial that buyers understand both when it comes to outsourcing. What is the cost of providing business services internally? What elements comprise that cost? What is the price for comparable services from an outsourcing service provider? What cost elements affect the provider's price? For the service ...Download Now
Why do outsourcing initiatives fail? The author believes poor change management is to blame. Poor change management translates into: slower speed of adoption; lower ultimate utilization; lower proficiency. Together, they all hurt the "Return on investment" (ROI) "in an outsourcing effort and are limited to a "Past focused" thinking to ...Download Now
Submit Your Content
Get your content listed in our directory for free!
Our directory is the largest library of vendor-supplied technical content on the web. It's also the first place IT decision makers turn to when researching technology solutions. Our members are already finding your competitors' papers here - shouldn't they find yours too?