Over the last ten years, interest in remote agent contact center models has steadily increased. For example, attendance at the 2012 Remote Agent Summit held in February in Dallas increased by 30% over 2011. And home agent models are not limited to the United States and Canada. Several firms are ...Download Now
Talent acquisition is a key priority for human resource executives. Pre-employment assessment tools enable hiring leaders to evaluate job candidates to determine how they potentially fit a hiring profile for specific jobs. Being able to hire individuals that meet or exceed these profiles enables the organization to improve quality of ...Download Now
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