Gartner

Displaying 1-29 of 29 results

  • White Papers // Nov 2010

    Office 365: The Exchange Implications

    Office 365 in many ways is the first true Microsoft collaboration cloud offering. The current BPOS incarnation is based on the 2007 wave of products - Exchange, Office Communications Server (OCS) and SharePoint - the design of which commenced in 2003; long before cloud provisioning was a market force. In...

    Provided By Gartner

  • White Papers // Oct 2010

    Microsoft Cloud 2.0, This Time With Office

    Microsoft is including Office as part of its cloud strategy to combat potential market incursions from Google and other vendors. Available with some bundles for an additional $6/month, Office Web Apps is less expensive than Office, but its limited feature set means it will only lightly cannibalize traditional Office. A...

    Provided By Gartner

  • White Papers // Sep 2010

    Strategic Direction and Timing in Education: Mashing Up the Strategic Technology Map and the Hype Cycle

    The institutional benefit realization from IT investments is today usually dependent on good understanding of the objectives by a large number of decision makers as well as end users. It is in this context that tools that help the CIO forge and execute a strategic direction through collaboration and communication...

    Provided By Gartner

  • White Papers // Mar 2010

    Application Infrastructure For Cloud Computing: A Growing Market

    Users will be challenged and served by these technology trends. Most will find a mix of on-premises application infrastructure and cloud application infrastructure services to be the best answer. However, the proportion of the two approaches will differ among users, industries and geographies. It will also change over time. Companies...

    Provided By Gartner

  • White Papers // Feb 2010

    Cloud Computing Key Initiative Overview

    Cloud is a style of computing where scalable and elastic IT-related capabilities are provided as a service to external customers using Internet technologies. Cloud computing can help enterprises improve the creation and delivery of IT solutions, by allowing them to access services more flexibly and cost-effectively. In public cloud computing,...

    Provided By Gartner

  • White Papers // Jan 2010

    Magic Quadrant for Data Warehouse Database Management Systems

    Today, most data warehouses are mission-critical (see Note 1), serving in an increasingly mixed workload capacity (see Note 2), including as a data source for online applications. "Deep mining" analysts and business analysts are running more ad hoc but equally complex queries and fast-running tactical queries, each with differing service-level...

    Provided By Gartner

  • White Papers // Jan 2010

    Microsoft Windows 7 and Office

    Migration to Microsoft Windows 7 and Office 2010 involves moving all or part of the enterprise to new Operating Systems (OSs) that promise longer support time frames, greater efficiency and ease of use. Enterprises are concerned with how to best migrate their OSs, some from Windows Vista and others from...

    Provided By Gartner

  • Case Studies // Aug 2009

    Rail Operator SJ Uses CRM to Increase Profits and Customer Satisfaction

    This case study looks at how the government-owned Swedish rail operator SJ responded to the competitive threat of pending industry deregulation. Combining its CRM initiative, SJ Prio, with its service excellence has helped SJ significantly increase revenue growth and profitability. Executives in charge of customer experience can use this research...

    Provided By Gartner

  • White Papers // Aug 2009

    Magic Quadrant For Web Content management

    The WCM market has some fascinating properties that have contributed to its vibrancy and dynamism in the past year. The role of WCM as a potential driver of greater strategic initiatives has resonated strongly in the market, and is one of the factors that led to Autonomy's acquisition of Interwoven...

    Provided By Gartner

  • Case Studies // Jul 2009

    Holcim Uses Network Optimization to Manage Supply Chain Risk and Optimize Costs

    Holcim U.S. is a wholly owned subsidiary of Holcim of Switzerland. Over the last few years, where demand has outstripped supply, managing make-versus-buy decisions is also a key decision that needs to be regularly revisited as demand plans are updated. To support this type of analysis, Holcim recognized the value...

    Provided By Gartner

  • White Papers // Jun 2009

    Magic Quadrant for Content-Aware Data Loss Prevention

    The maturing market for content-aware data loss prevention technologies has experienced another year of significant industry consolidation. Enterprise wide capabilities have become more broadly available, but the market is only now reaching the end of its "Adolescent" phase. The market for content-are Data Loss Prevention (DLP) continues to show significant...

    Provided By Gartner

  • White Papers // May 2009

    Magic Quadrant for Security Information and Event Management

    Broad adoption of SIEM technology is driven by compliance and security needs. New use cases in areas such as application activity monitoring are emerging. Security Information and Event Management (SIEM) technology provides real-time monitoring and historical reporting of security events from networks, systems and applications. SIEM deployments are often funded...

    Provided By Gartner

  • White Papers // May 2009

    Magic Quadrant for e-Mail Active Archiving

    The e-mail active archiving market has evolved, with vendors offering solutions to meet the broad range of functionality and price requirements. Emerging e-mail archiving vendors will often win on price as their products mature and gain the interest of larger organizations. As the vendors covered in this war's Magic Quadrant...

    Provided By Gartner

  • White Papers // May 2009

    IBM Pushes Into the Cloud With Cloud Implementation Services

    IBM's implementation service offering for private cloud computing provides a strong entry point for larger organizations. But smaller enterprises may want to look elsewhere for scalable, flexible testing resources. While there is more interest than action in the cloud computing market, IBM is clearly staking out a position with this...

    Provided By Gartner

  • White Papers // May 2009

    Magic Quadrant for Endpoint Protection Platforms

    The traditional blacklist antivirus capability is insufficient protection from today's more-professional malware threats. EPP vendors are competing on the strength of non-signature-based defenses, proactive management capabilities to reduce the attack surface, and data protection. Endpoint Protection Platform (EPP) vendors continue to improve data protection. Several added or improved full-disk and...

    Provided By Gartner

  • White Papers // Apr 2009

    Driving Insight to Action: Advance From Strategy to Success

    The immediate response of the accountant to this heightened requirement for quality information has been to view the solution as lying within the domain of IT, with information management practices 'Supporting a well-conceived? IT plans'. Yet despite substantial investment in IT systems in recent years, this goal remains an elusive...

    Provided By Gartner

  • White Papers // Mar 2009

    Magic Quadrant for Network Access Control

    Network infrastructure, endpoint protection and network security vendors are increasingly adding NAG features to their solutions, helping the overall NAC market to mature. Several point solutions persist, with some continuing to provide differentiated value. Because Network Access Control (NAC) is an embedded feature of so many network and security components,...

    Provided By Gartner

  • White Papers // Mar 2009

    Forecast: Sizing The Cloud; Understanding The Opportunities In Cloud Services

    This research paper presents Gartner's sizing of the current market for cloud services and a forecast for its growth during the next five years. Cloud services comprise many different market segments, some representing activity that is being reclassified as cloud services, and some consisting of new products and services. All...

    Provided By Gartner

  • White Papers // Mar 2009

    Outsourcing Vendor Managers: Negotiate The Contract To Successfully Manage The Deal

    This information will help outsourcing vendor managers understand how key aspects of the master service agreement (MSA) can drive anticipated service provider behavior and expected deal outcomes. Understanding the service provider's obligations is essential to the successful management of the deal. The MSA is also of critical importance because it...

    Provided By Gartner

  • White Papers // Feb 2009

    Magic Quadrant For Business Process Management Suites

    Having the most efficient tools is pivotal to any successful business in the information age. Sales force applications offer numerous tools that allow business professionals to effectively gain access to data through quick access to the information they need. Sales force applications are integrated with Customer Relationship Management (CRM) cloud...

    Provided By Gartner

  • Case Studies // Jan 2009

    Mitigating the Risk of an ERP Implementation

    A top 10 public university engages Gartner to develop the business case for an ERP migration. Subsequent implementation is supported by risk mitigation and Independent Verification and Validation (IV&V) services to assure a successful migration. The challenge was to build the business case for migrating to a new ERP environment...

    Provided By Gartner

  • Case Studies // Jan 2009

    Global Consolidation Saves Over $100 Million

    A Fortune 100 Health Care Company consults Gartner to achieve over $100 million in savings using benchmarking, an updated sourcing strategy and critical program management techniques. The challenge was to migrate to a global IT consolidation strategy and to reduce costs and drive business advantage through a unified application environment....

    Provided By Gartner

  • Case Studies // Jan 2009

    Government Healthcare Organization Generates Savings With New Identity Solution

    When a large government healthcare organization needed to comply with a federal initiative for a new identity solution, management called on Gartner for help. Gartner supported both the business case and deployment plan. The challenge was to create a comprehensive identity solution to support several operational divisions and to comply...

    Provided By Gartner

  • Case Studies // Jan 2009

    An Aerospace Company Saves $26 Million

    A large aerospace and defense manufacturing group wanted to grow, yet contain costs at the same time. A Gartner engagement helped deliver the vision and exceed cost savings expectations. The challenge was to grow the company while containing costs and generate double-digit growth. Gartner delivered insight in sourcing, performance management...

    Provided By Gartner

  • Case Studies // Jan 2009

    Financial Services Firm Saves $32 Million

    A major US financial services firm asked Gartner to review its corporate wide initiatives designed to reduce costs and improve operating efficiency ratios. The challenge was to improve service quality while reducing IT delivery costs, to find efficiencies in global sourcing and application management and advance the maturity of key...

    Provided By Gartner

  • Case Studies // Oct 2008

    P&C Insurer Embraces E-Signatures to Improve Direct Sales

    This case study highlights the experience of a large North American P&C insurance company with securing customer signatures on insurance applications and policies. Because of the strategic nature of this project, the name of the insurer has been made confidential. It needed to devise new internal systems and processes that...

    Provided By Gartner

  • White Papers // Oct 2008

    The Lack Of A CRM Strategy Will Hinder Health Insurer Growth

    The Gartner 2008 healthcare payer application survey reveals slow adoption of an enterprisewide CRM strategy. Having no CRM strategy in place will cause roadblocks to business growth as health insurers struggle to increase membership. A Customer Relationship Management (CRM) strategy is an inescapable necessity for effective CRM investment. However, health...

    Provided By Gartner

  • White Papers // Sep 2008

    Magic Quadrant for e-Mail Security Boundaries

    The e-mail security market is maturing, but speed and breadth of spam detection, and management and reporting capabilities, continue to differentiate vendors. The e-mail security market is rapidly maturing, yet continues to show strong growth and remains a 'must have" security purchase. Marked consolidation by infrastructure players has occurred during...

    Provided By Gartner

  • White Papers // Aug 2008

    Cloud Computing and Open Source: An Industry-Altering One-Two Punch

    While massive data centers built on low-cost commodity hardware and virtualized operating environments provide the technical foundations for global-class cloud-based services, open-source software enables global-class service-based business models. All high-level decision makers who are trying to understand how to provide or exploit cloud based services should understand the simple concepts...

    Provided By Gartner

  • White Papers // May 2009

    Magic Quadrant for e-Mail Active Archiving

    The e-mail active archiving market has evolved, with vendors offering solutions to meet the broad range of functionality and price requirements. Emerging e-mail archiving vendors will often win on price as their products mature and gain the interest of larger organizations. As the vendors covered in this war's Magic Quadrant...

    Provided By Gartner

  • White Papers // Sep 2008

    Magic Quadrant for e-Mail Security Boundaries

    The e-mail security market is maturing, but speed and breadth of spam detection, and management and reporting capabilities, continue to differentiate vendors. The e-mail security market is rapidly maturing, yet continues to show strong growth and remains a 'must have" security purchase. Marked consolidation by infrastructure players has occurred during...

    Provided By Gartner

  • White Papers // Jun 2009

    Magic Quadrant for Content-Aware Data Loss Prevention

    The maturing market for content-aware data loss prevention technologies has experienced another year of significant industry consolidation. Enterprise wide capabilities have become more broadly available, but the market is only now reaching the end of its "Adolescent" phase. The market for content-are Data Loss Prevention (DLP) continues to show significant...

    Provided By Gartner

  • White Papers // May 2009

    Magic Quadrant for Security Information and Event Management

    Broad adoption of SIEM technology is driven by compliance and security needs. New use cases in areas such as application activity monitoring are emerging. Security Information and Event Management (SIEM) technology provides real-time monitoring and historical reporting of security events from networks, systems and applications. SIEM deployments are often funded...

    Provided By Gartner

  • White Papers // May 2009

    Magic Quadrant for Endpoint Protection Platforms

    The traditional blacklist antivirus capability is insufficient protection from today's more-professional malware threats. EPP vendors are competing on the strength of non-signature-based defenses, proactive management capabilities to reduce the attack surface, and data protection. Endpoint Protection Platform (EPP) vendors continue to improve data protection. Several added or improved full-disk and...

    Provided By Gartner

  • White Papers // Mar 2009

    Magic Quadrant for Network Access Control

    Network infrastructure, endpoint protection and network security vendors are increasingly adding NAG features to their solutions, helping the overall NAC market to mature. Several point solutions persist, with some continuing to provide differentiated value. Because Network Access Control (NAC) is an embedded feature of so many network and security components,...

    Provided By Gartner

  • White Papers // Apr 2009

    Driving Insight to Action: Advance From Strategy to Success

    The immediate response of the accountant to this heightened requirement for quality information has been to view the solution as lying within the domain of IT, with information management practices 'Supporting a well-conceived? IT plans'. Yet despite substantial investment in IT systems in recent years, this goal remains an elusive...

    Provided By Gartner

  • Case Studies // Aug 2009

    Rail Operator SJ Uses CRM to Increase Profits and Customer Satisfaction

    This case study looks at how the government-owned Swedish rail operator SJ responded to the competitive threat of pending industry deregulation. Combining its CRM initiative, SJ Prio, with its service excellence has helped SJ significantly increase revenue growth and profitability. Executives in charge of customer experience can use this research...

    Provided By Gartner

  • Case Studies // Jul 2009

    Holcim Uses Network Optimization to Manage Supply Chain Risk and Optimize Costs

    Holcim U.S. is a wholly owned subsidiary of Holcim of Switzerland. Over the last few years, where demand has outstripped supply, managing make-versus-buy decisions is also a key decision that needs to be regularly revisited as demand plans are updated. To support this type of analysis, Holcim recognized the value...

    Provided By Gartner

  • Case Studies // Oct 2008

    P&C Insurer Embraces E-Signatures to Improve Direct Sales

    This case study highlights the experience of a large North American P&C insurance company with securing customer signatures on insurance applications and policies. Because of the strategic nature of this project, the name of the insurer has been made confidential. It needed to devise new internal systems and processes that...

    Provided By Gartner

  • Case Studies // Jan 2009

    Mitigating the Risk of an ERP Implementation

    A top 10 public university engages Gartner to develop the business case for an ERP migration. Subsequent implementation is supported by risk mitigation and Independent Verification and Validation (IV&V) services to assure a successful migration. The challenge was to build the business case for migrating to a new ERP environment...

    Provided By Gartner

  • Case Studies // Jan 2009

    Global Consolidation Saves Over $100 Million

    A Fortune 100 Health Care Company consults Gartner to achieve over $100 million in savings using benchmarking, an updated sourcing strategy and critical program management techniques. The challenge was to migrate to a global IT consolidation strategy and to reduce costs and drive business advantage through a unified application environment....

    Provided By Gartner

  • Case Studies // Jan 2009

    Government Healthcare Organization Generates Savings With New Identity Solution

    When a large government healthcare organization needed to comply with a federal initiative for a new identity solution, management called on Gartner for help. Gartner supported both the business case and deployment plan. The challenge was to create a comprehensive identity solution to support several operational divisions and to comply...

    Provided By Gartner

  • Case Studies // Jan 2009

    An Aerospace Company Saves $26 Million

    A large aerospace and defense manufacturing group wanted to grow, yet contain costs at the same time. A Gartner engagement helped deliver the vision and exceed cost savings expectations. The challenge was to grow the company while containing costs and generate double-digit growth. Gartner delivered insight in sourcing, performance management...

    Provided By Gartner

  • Case Studies // Jan 2009

    Financial Services Firm Saves $32 Million

    A major US financial services firm asked Gartner to review its corporate wide initiatives designed to reduce costs and improve operating efficiency ratios. The challenge was to improve service quality while reducing IT delivery costs, to find efficiencies in global sourcing and application management and advance the maturity of key...

    Provided By Gartner

  • White Papers // Feb 2009

    Magic Quadrant For Business Process Management Suites

    Having the most efficient tools is pivotal to any successful business in the information age. Sales force applications offer numerous tools that allow business professionals to effectively gain access to data through quick access to the information they need. Sales force applications are integrated with Customer Relationship Management (CRM) cloud...

    Provided By Gartner

  • White Papers // Jan 2010

    Magic Quadrant for Data Warehouse Database Management Systems

    Today, most data warehouses are mission-critical (see Note 1), serving in an increasingly mixed workload capacity (see Note 2), including as a data source for online applications. "Deep mining" analysts and business analysts are running more ad hoc but equally complex queries and fast-running tactical queries, each with differing service-level...

    Provided By Gartner

  • White Papers // Aug 2009

    Magic Quadrant For Web Content management

    The WCM market has some fascinating properties that have contributed to its vibrancy and dynamism in the past year. The role of WCM as a potential driver of greater strategic initiatives has resonated strongly in the market, and is one of the factors that led to Autonomy's acquisition of Interwoven...

    Provided By Gartner

  • White Papers // Aug 2008

    Cloud Computing and Open Source: An Industry-Altering One-Two Punch

    While massive data centers built on low-cost commodity hardware and virtualized operating environments provide the technical foundations for global-class cloud-based services, open-source software enables global-class service-based business models. All high-level decision makers who are trying to understand how to provide or exploit cloud based services should understand the simple concepts...

    Provided By Gartner

  • White Papers // Jan 2010

    Microsoft Windows 7 and Office

    Migration to Microsoft Windows 7 and Office 2010 involves moving all or part of the enterprise to new Operating Systems (OSs) that promise longer support time frames, greater efficiency and ease of use. Enterprises are concerned with how to best migrate their OSs, some from Windows Vista and others from...

    Provided By Gartner

  • White Papers // Mar 2009

    Outsourcing Vendor Managers: Negotiate The Contract To Successfully Manage The Deal

    This information will help outsourcing vendor managers understand how key aspects of the master service agreement (MSA) can drive anticipated service provider behavior and expected deal outcomes. Understanding the service provider's obligations is essential to the successful management of the deal. The MSA is also of critical importance because it...

    Provided By Gartner

  • White Papers // Oct 2008

    The Lack Of A CRM Strategy Will Hinder Health Insurer Growth

    The Gartner 2008 healthcare payer application survey reveals slow adoption of an enterprisewide CRM strategy. Having no CRM strategy in place will cause roadblocks to business growth as health insurers struggle to increase membership. A Customer Relationship Management (CRM) strategy is an inescapable necessity for effective CRM investment. However, health...

    Provided By Gartner

  • White Papers // Feb 2010

    Cloud Computing Key Initiative Overview

    Cloud is a style of computing where scalable and elastic IT-related capabilities are provided as a service to external customers using Internet technologies. Cloud computing can help enterprises improve the creation and delivery of IT solutions, by allowing them to access services more flexibly and cost-effectively. In public cloud computing,...

    Provided By Gartner

  • White Papers // Oct 2010

    Microsoft Cloud 2.0, This Time With Office

    Microsoft is including Office as part of its cloud strategy to combat potential market incursions from Google and other vendors. Available with some bundles for an additional $6/month, Office Web Apps is less expensive than Office, but its limited feature set means it will only lightly cannibalize traditional Office. A...

    Provided By Gartner

  • White Papers // Mar 2009

    Forecast: Sizing The Cloud; Understanding The Opportunities In Cloud Services

    This research paper presents Gartner's sizing of the current market for cloud services and a forecast for its growth during the next five years. Cloud services comprise many different market segments, some representing activity that is being reclassified as cloud services, and some consisting of new products and services. All...

    Provided By Gartner

  • White Papers // Nov 2010

    Office 365: The Exchange Implications

    Office 365 in many ways is the first true Microsoft collaboration cloud offering. The current BPOS incarnation is based on the 2007 wave of products - Exchange, Office Communications Server (OCS) and SharePoint - the design of which commenced in 2003; long before cloud provisioning was a market force. In...

    Provided By Gartner

  • White Papers // May 2009

    IBM Pushes Into the Cloud With Cloud Implementation Services

    IBM's implementation service offering for private cloud computing provides a strong entry point for larger organizations. But smaller enterprises may want to look elsewhere for scalable, flexible testing resources. While there is more interest than action in the cloud computing market, IBM is clearly staking out a position with this...

    Provided By Gartner

  • White Papers // Mar 2010

    Application Infrastructure For Cloud Computing: A Growing Market

    Users will be challenged and served by these technology trends. Most will find a mix of on-premises application infrastructure and cloud application infrastructure services to be the best answer. However, the proportion of the two approaches will differ among users, industries and geographies. It will also change over time. Companies...

    Provided By Gartner

  • White Papers // Sep 2010

    Strategic Direction and Timing in Education: Mashing Up the Strategic Technology Map and the Hype Cycle

    The institutional benefit realization from IT investments is today usually dependent on good understanding of the objectives by a large number of decision makers as well as end users. It is in this context that tools that help the CIO forge and execute a strategic direction through collaboration and communication...

    Provided By Gartner