Genesys Telecommunications Laboratories

Displaying 1-6 of 6 results

  • White Papers // Jul 2012

    Bridging the Great Divide: Best Practices for Integrating Social Media and Customer Service for Bottom Line Results

    Social media has become the digital megaphone for customers. Their voice has never been more powerful, whether it's a glowing review or a scathing rant. That means your brand's reputation is at stake. So exactly who is driving your organization's social media engagement? Often it's the marketing or corporate communications...

    Provided By Genesys Telecommunications Laboratories

  • White Papers // Jul 2012

    Getting closer to the customer: A challenge for the C-suite

    Getting closer to the customer is an Economist Intelligence Unit report which examines how the dialogue between customers and companies has changed with the advent of new communication channels such as social media and mobile. No longer can a marketing team or corporate communications group be the social voice; rather,...

    Provided By Genesys Telecommunications Laboratories

  • White Papers // Jul 2012

    Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy

    Smartphones and tablets have transformed the business landscape at breakneck speed. Consumers are constantly searching for the newest and greatest mobile technology as sales outpace traditional PC's. But while organizations of all stripes have been quick to recognize the impact of the mobile channel, they haven't acted strategically when it...

    Provided By Genesys Telecommunications Laboratories

  • Webcasts // Jul 2012

    Simplify, Virtualize and Innovate your Customer Service Operations

    Implementing a standards-based, 100% software solution helps you adopt new communication channels such as web, mobile and video for Customer Service. In addition to addressing today's challenges of optimizing costs, Genesys SIP Contact Center Solution helps you better utilize your resources through virtualization. You can put in place a platform...

    Provided By Genesys Telecommunications Laboratories

  • White Papers // Jan 2011

    Human Capital Asset Management And Workforce Optimization Applying Techniques Of Six Sigma

    More than ever, delivering on profit and revenue targets demands a relentless quest to improve business practices and performance - including employee productivity and cost containment. And while corporations have achieved a remarkable record for containing costs, the ledger when it comes to improving employee productivity is decidedly less clear....

    Provided By Genesys Telecommunications Laboratories

  • White Papers // May 2009

    Operational Performance Management: Aligning The Customer Experience With Corporate Goals

    In today's dynamic business environment, executives need to collect timely, actionable information in order to make well-informed decisions, meet performance metrics, and ensure superior customer service. That's why so many are turning to operational performance management - the practice of understanding, optimizing, and aligning operational activities and processes to a...

    Provided By Genesys Telecommunications Laboratories

  • White Papers // May 2009

    Operational Performance Management: Aligning The Customer Experience With Corporate Goals

    In today's dynamic business environment, executives need to collect timely, actionable information in order to make well-informed decisions, meet performance metrics, and ensure superior customer service. That's why so many are turning to operational performance management - the practice of understanding, optimizing, and aligning operational activities and processes to a...

    Provided By Genesys Telecommunications Laboratories

  • White Papers // Jan 2011

    Human Capital Asset Management And Workforce Optimization Applying Techniques Of Six Sigma

    More than ever, delivering on profit and revenue targets demands a relentless quest to improve business practices and performance - including employee productivity and cost containment. And while corporations have achieved a remarkable record for containing costs, the ledger when it comes to improving employee productivity is decidedly less clear....

    Provided By Genesys Telecommunications Laboratories

  • White Papers // Jul 2012

    Bridging the Great Divide: Best Practices for Integrating Social Media and Customer Service for Bottom Line Results

    Social media has become the digital megaphone for customers. Their voice has never been more powerful, whether it's a glowing review or a scathing rant. That means your brand's reputation is at stake. So exactly who is driving your organization's social media engagement? Often it's the marketing or corporate communications...

    Provided By Genesys Telecommunications Laboratories

  • White Papers // Jul 2012

    Getting closer to the customer: A challenge for the C-suite

    Getting closer to the customer is an Economist Intelligence Unit report which examines how the dialogue between customers and companies has changed with the advent of new communication channels such as social media and mobile. No longer can a marketing team or corporate communications group be the social voice; rather,...

    Provided By Genesys Telecommunications Laboratories

  • White Papers // Jul 2012

    Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy

    Smartphones and tablets have transformed the business landscape at breakneck speed. Consumers are constantly searching for the newest and greatest mobile technology as sales outpace traditional PC's. But while organizations of all stripes have been quick to recognize the impact of the mobile channel, they haven't acted strategically when it...

    Provided By Genesys Telecommunications Laboratories

  • Webcasts // Jul 2012

    Simplify, Virtualize and Innovate your Customer Service Operations

    Implementing a standards-based, 100% software solution helps you adopt new communication channels such as web, mobile and video for Customer Service. In addition to addressing today's challenges of optimizing costs, Genesys SIP Contact Center Solution helps you better utilize your resources through virtualization. You can put in place a platform...

    Provided By Genesys Telecommunications Laboratories