Genesys Telecommunications Laboratories

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  • Webcasts // Jul 2012

    Simplify, Virtualize and Innovate your Customer Service Operations

    Implementing a standards-based, 100% software solution helps you adopt new communication channels such as web, mobile and video for Customer Service. In addition to addressing today's challenges of optimizing costs, Genesys SIP Contact Center Solution helps you better utilize your resources through virtualization. You can put in place a platform...

    Provided By Genesys Telecommunications Laboratories

  • Webcasts // Jul 2012

    Simplify, Virtualize and Innovate your Customer Service Operations

    Implementing a standards-based, 100% software solution helps you adopt new communication channels such as web, mobile and video for Customer Service. In addition to addressing today's challenges of optimizing costs, Genesys SIP Contact Center Solution helps you better utilize your resources through virtualization. You can put in place a platform...

    Provided By Genesys Telecommunications Laboratories