In an increasingly connected world, customers expect a rich, always-on, multimedia experience. Enterprises with legacy Contact Centers are losing out in the battle for customer loyalty. Traditional TDM and PBX-based infrastructures are being eclipsed by IP solutions (SIP) that offer more, yet cost less. This infographic highlights the main issues ...Download Now
The emergence of the SIP (Session Initiation Protocol) open standard is speeding the adoption of IP-based solutions and simultaneously delivering compelling business benefits and opportunities for innovation. This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today, ...Download Now
This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications, ...Download Now
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