Genpact

Displaying 1 - 10 of 15 results

  • Direct Spend Management Optimizing spend and increasing direct material availability

    White Papers // Jul 2012 // provided by Genpact

    In the last few years since the Great Recession, organizations have attempted to optimize supply chain operations and position themselves for growth over the next 3-5 years. This includes tapping "low-hanging fruit" in the optimization journey, largely in the indirect sourcing transactional services such as logistics. Procuring "direct" material, however, ...

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  • Building the Channel Agnostic Customer Service Platform

    White Papers // Jul 2012 // provided by Genpact

    Smart phones and technology advancements have revolutionized the way people behave, interact, consume and live. However, organizations have conspired to make it a little too easy to efficiently "process" customers, rather than figuring how to effectively and intelligently "serve" them. This is increasingly causing frustrating customer service experience and increasing ...

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  • Customer Self Serve in B2B Order To Cash

    White Papers // Jul 2012 // provided by Genpact

    Conditioned by the convenience of social networking, online shopping, and instant access to information of every conceivable kind, the "wired" generation expects the business world to keep up, in the form of tools individuals can use to manage interactions with the businesses they patronize. That individual expectation crosses over into ...

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  • Design to Deliver A Game Changer for the Discrete Manufacturing Industry

    White Papers // Jul 2012 // provided by Genpact

    Manufacturing order backlog is on the upswing, competition is fierce and customers are unrelenting in their requirements. How do manufacturing companies keep up the pace? With supply chain services coming of age and clients looking for further value adds, it is time for the industry to redefine itself and look ...

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  • Making Enterprises More Agile and Competitive

    White Papers // Jul 2012 // provided by Genpact

    Business processes, when not fully optimized, result in value leakages. This leads to suboptimal financial and operational performance making enterprises reactive and less competitive. This paper illustrates how enterprises can use business processes as a lever to drive business growth and achieve best-in-class performance. Smart Enterprise Processes (SEPSM), ...

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  • New Era Of Fundamental Change Calls For Peak Performance

    White Papers // Jul 2012 // provided by Genpact

    Financial services firms are facing challenges today that are more severe and intractable than any they have encountered before. As they move forward in this new environment, they will likely be forced to accept slower growth and leaner profits. Cost-management alone will not be enough to remove the threat of ...

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  • Overcoming Obstacles to Transformation in the Finance Function

    White Papers // Jul 2012 // provided by Genpact

    Genpact commissioned a study through Pilgrim Partners LLC from September through December 2011. EVPs, SVPs, VPs and senior directors of targeted life sciences and pharmaceutical companies were surveyed to determine the key challenges and priorities facing finance and accounting (F&A), finance administration and commercial operations. Ninety of the 100 responses ...

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  • The Future Belongs to the Intelligent Enterprise

    White Papers // Jul 2012 // provided by Genpact

    Tough economic conditions have made today's business environment more competitive than ever before. Escalating costs, unpredictable markets, and record deficits are impacting businesses around the world and creating new challenges in meeting shareholder expectations. Though the internet age has lowered the barriers to market entry and opened wide the doors ...

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  • The Future Ready Enterprise - Making Your Run At Tomorrow

    White Papers // Jul 2012 // provided by Genpact

    Global economic volatility is the new reality. Escalating costs, changing technologies, complex regulations, unpredictable markets and record deficits are impacting businesses around the world and have created new challenges in meeting shareholder expectations. Enterprises that use analytics and technology to address these business challenges have a tremendous competitive advantage. However, ...

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  • Tips for the intelligent enterprise: 7 procurement outsourcing myths, demystified

    White Papers // Jul 2012 // provided by Genpact

    In recent times, misunderstandings about why, when and what to outsource have increased in the procurement outsourcing (PO) space, creating gaps between customer expectations and actual outcomes. While the success of outsourcing initiatives is partly driven by a service provider's performance, Genpact' s long experience with enabling more effective sourcing ...

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