Genpact

Displaying 1-18 of 18 results

  • White Papers // Jul 2012

    Building the Channel Agnostic Customer Service Platform

    Smart phones and technology advancements have revolutionized the way people behave, interact, consume and live. However, organizations have conspired to make it a little too easy to efficiently "process" customers, rather than figuring how to effectively and intelligently "serve" them. This is increasingly causing frustrating customer service experience and increasing...

    Provided By Genpact

  • White Papers // Jul 2012

    Design to Deliver A Game Changer for the Discrete Manufacturing Industry

    Manufacturing order backlog is on the upswing, competition is fierce and customers are unrelenting in their requirements. How do manufacturing companies keep up the pace? With supply chain services coming of age and clients looking for further value adds, it is time for the industry to redefine itself and look...

    Provided By Genpact

  • White Papers // Jul 2012

    Making Enterprises More Agile and Competitive

    Business processes, when not fully optimized, result in value leakages. This leads to suboptimal financial and operational performance making enterprises reactive and less competitive. This paper illustrates how enterprises can use business processes as a lever to drive business growth and achieve best-in-class performance. Smart Enterprise Processes (SEPSM),...

    Provided By Genpact

  • White Papers // Jul 2012

    New Era Of Fundamental Change Calls For Peak Performance

    Financial services firms are facing challenges today that are more severe and intractable than any they have encountered before. As they move forward in this new environment, they will likely be forced to accept slower growth and leaner profits. Cost-management alone will not be enough to remove the threat of...

    Provided By Genpact

  • White Papers // Jul 2012

    Overcoming Obstacles to Transformation in the Finance Function

    Genpact commissioned a study through Pilgrim Partners LLC from September through December 2011. EVPs, SVPs, VPs and senior directors of targeted life sciences and pharmaceutical companies were surveyed to determine the key challenges and priorities facing finance and accounting (F&A), finance administration and commercial operations. Ninety of the 100 responses...

    Provided By Genpact

  • White Papers // Jul 2012

    The Future Belongs to the Intelligent Enterprise

    Tough economic conditions have made today's business environment more competitive than ever before. Escalating costs, unpredictable markets, and record deficits are impacting businesses around the world and creating new challenges in meeting shareholder expectations. Though the internet age has lowered the barriers to market entry and opened wide the doors...

    Provided By Genpact

  • White Papers // Jul 2012

    The Future Ready Enterprise - Making Your Run At Tomorrow

    Global economic volatility is the new reality. Escalating costs, changing technologies, complex regulations, unpredictable markets and record deficits are impacting businesses around the world and have created new challenges in meeting shareholder expectations. Enterprises that use analytics and technology to address these business challenges have a tremendous competitive advantage. However,...

    Provided By Genpact

  • White Papers // Jul 2012

    Tips for the intelligent enterprise: 7 procurement outsourcing myths, demystified

    In recent times, misunderstandings about why, when and what to outsource have increased in the procurement outsourcing (PO) space, creating gaps between customer expectations and actual outcomes. While the success of outsourcing initiatives is partly driven by a service provider's performance, Genpact' s long experience with enabling more effective sourcing...

    Provided By Genpact

  • White Papers // Jul 2012

    Transformation in Commercial Operations: Today's Life Sciences and Pharmaceutical Industry

    Genpact commissioned a study through Pilgrim Partners LLC from September through December 2011. EVPs, SVPs, VPs and senior directors of targeted life sciences and pharmaceutical companies were surveyed to determine the key challenges and priorities faced in finance and accounting (F&A), finance administration and commercial operations. Ninety of the 100...

    Provided By Genpact

  • White Papers // Jul 2012

    Getting Ahead of the Competition: Maximizing SEPA Business Benefits Through OTC Transformation

    The introduction of Single European Payments Area (SEPA) is the most important initiative implemented within the payments landscape since the introduction of the euro in 2002. SEPA aims to create a single common market within Europe where individuals and corporations will be able to send and receive euro payments across...

    Provided By Genpact

  • White Papers // Jul 2012

    Six Ways to Boost Service Profitability and Customer Satisfaction

    Global economic volatility is the new reality. Escalating costs, changing technologies, complex regulations, unpredictable markets and record deficits are impacting businesses around the world and have created new challenges in meeting shareholder expectations. Aftermarket Services (AMS) have become increasingly important as manufacturing organizations look for ways to generate profits, reduce...

    Provided By Genpact

  • White Papers // Jul 2012

    Using Smart processes to power intelligent enterprises

    Building an intelligent enterprise - one that can be an industry leader and a top performer - requires a combination of, smarter processes, better decision making and the right technology. To reach optimum performance levels, organizations need to take a broad-based view and a scientific, structured approach to business processes....

    Provided By Genpact

  • White Papers // Jul 2012

    Direct Spend Management Optimizing spend and increasing direct material availability

    In the last few years since the Great Recession, organizations have attempted to optimize supply chain operations and position themselves for growth over the next 3-5 years. This includes tapping "low-hanging fruit" in the optimization journey, largely in the indirect sourcing transactional services such as logistics. Procuring "direct" material, however,...

    Provided By Genpact

  • White Papers // Jul 2012

    Customer Self Serve in B2B Order To Cash

    Conditioned by the convenience of social networking, online shopping, and instant access to information of every conceivable kind, the "wired" generation expects the business world to keep up, in the form of tools individuals can use to manage interactions with the businesses they patronize. That individual expectation crosses over into...

    Provided By Genpact

  • Case Studies // Jun 2010

    IT Help Desk Services

    Enterprises are increasingly looking at Help Desks to reduce operating expenses, improve operational efficiency and drive higher customer satisfaction. The overarching objective is to focus on prevention based problem management through Lean Six Sigma driven RCCA techniques applied in the ITIL framework. Genpact's Help Desk service delivers continuous business impact...

    Provided By Genpact

  • White Papers // Apr 2010

    Demand Forecasting: Helping Drive Business Results

    Many companies are still using demand forecasting approaches that are not sufficient for this competitive, global environment. This makes it difficult to produce and adjust forecasts - and virtually impossible to broaden the range of data used to create forecasts. This can lead to a number of business issues and...

    Provided By Genpact

  • White Papers // Oct 2009

    7 Procurement Outsourcing Myths, Demystified

    In recent times, misunderstandings about the why, when and what to outsource have increased in the Procurement Outsourcing (PO) space. This has created gaps between customer expectations and actual outcomes. While the success of outsourcing initiatives is partly driven by a service provider's performance, the absence of a clear procurement...

    Provided By Genpact

  • White Papers // Oct 2009

    Supply Chain Optimization: Hidden Opportunities To Increase Cash Flows And Working Capital

    In the current economic scenario, companies are focusing on how to sustain their business today while positioning them for future growth. A company's supply chain represents an untapped opportunity to realize increased short and long-term cash flows and cost savings. Enterprises that take advantage of the present environment to implement...

    Provided By Genpact

  • White Papers // Jul 2012

    Building the Channel Agnostic Customer Service Platform

    Smart phones and technology advancements have revolutionized the way people behave, interact, consume and live. However, organizations have conspired to make it a little too easy to efficiently "process" customers, rather than figuring how to effectively and intelligently "serve" them. This is increasingly causing frustrating customer service experience and increasing...

    Provided By Genpact

  • White Papers // Jul 2012

    Design to Deliver A Game Changer for the Discrete Manufacturing Industry

    Manufacturing order backlog is on the upswing, competition is fierce and customers are unrelenting in their requirements. How do manufacturing companies keep up the pace? With supply chain services coming of age and clients looking for further value adds, it is time for the industry to redefine itself and look...

    Provided By Genpact

  • White Papers // Jul 2012

    Making Enterprises More Agile and Competitive

    Business processes, when not fully optimized, result in value leakages. This leads to suboptimal financial and operational performance making enterprises reactive and less competitive. This paper illustrates how enterprises can use business processes as a lever to drive business growth and achieve best-in-class performance. Smart Enterprise Processes (SEPSM),...

    Provided By Genpact

  • White Papers // Jul 2012

    New Era Of Fundamental Change Calls For Peak Performance

    Financial services firms are facing challenges today that are more severe and intractable than any they have encountered before. As they move forward in this new environment, they will likely be forced to accept slower growth and leaner profits. Cost-management alone will not be enough to remove the threat of...

    Provided By Genpact

  • White Papers // Jul 2012

    Overcoming Obstacles to Transformation in the Finance Function

    Genpact commissioned a study through Pilgrim Partners LLC from September through December 2011. EVPs, SVPs, VPs and senior directors of targeted life sciences and pharmaceutical companies were surveyed to determine the key challenges and priorities facing finance and accounting (F&A), finance administration and commercial operations. Ninety of the 100 responses...

    Provided By Genpact

  • White Papers // Jul 2012

    The Future Belongs to the Intelligent Enterprise

    Tough economic conditions have made today's business environment more competitive than ever before. Escalating costs, unpredictable markets, and record deficits are impacting businesses around the world and creating new challenges in meeting shareholder expectations. Though the internet age has lowered the barriers to market entry and opened wide the doors...

    Provided By Genpact

  • White Papers // Jul 2012

    The Future Ready Enterprise - Making Your Run At Tomorrow

    Global economic volatility is the new reality. Escalating costs, changing technologies, complex regulations, unpredictable markets and record deficits are impacting businesses around the world and have created new challenges in meeting shareholder expectations. Enterprises that use analytics and technology to address these business challenges have a tremendous competitive advantage. However,...

    Provided By Genpact

  • White Papers // Jul 2012

    Tips for the intelligent enterprise: 7 procurement outsourcing myths, demystified

    In recent times, misunderstandings about why, when and what to outsource have increased in the procurement outsourcing (PO) space, creating gaps between customer expectations and actual outcomes. While the success of outsourcing initiatives is partly driven by a service provider's performance, Genpact' s long experience with enabling more effective sourcing...

    Provided By Genpact

  • White Papers // Jul 2012

    Transformation in Commercial Operations: Today's Life Sciences and Pharmaceutical Industry

    Genpact commissioned a study through Pilgrim Partners LLC from September through December 2011. EVPs, SVPs, VPs and senior directors of targeted life sciences and pharmaceutical companies were surveyed to determine the key challenges and priorities faced in finance and accounting (F&A), finance administration and commercial operations. Ninety of the 100...

    Provided By Genpact

  • White Papers // Jul 2012

    Getting Ahead of the Competition: Maximizing SEPA Business Benefits Through OTC Transformation

    The introduction of Single European Payments Area (SEPA) is the most important initiative implemented within the payments landscape since the introduction of the euro in 2002. SEPA aims to create a single common market within Europe where individuals and corporations will be able to send and receive euro payments across...

    Provided By Genpact

  • White Papers // Jul 2012

    Six Ways to Boost Service Profitability and Customer Satisfaction

    Global economic volatility is the new reality. Escalating costs, changing technologies, complex regulations, unpredictable markets and record deficits are impacting businesses around the world and have created new challenges in meeting shareholder expectations. Aftermarket Services (AMS) have become increasingly important as manufacturing organizations look for ways to generate profits, reduce...

    Provided By Genpact

  • White Papers // Jul 2012

    Using Smart processes to power intelligent enterprises

    Building an intelligent enterprise - one that can be an industry leader and a top performer - requires a combination of, smarter processes, better decision making and the right technology. To reach optimum performance levels, organizations need to take a broad-based view and a scientific, structured approach to business processes....

    Provided By Genpact

  • White Papers // Oct 2009

    7 Procurement Outsourcing Myths, Demystified

    In recent times, misunderstandings about the why, when and what to outsource have increased in the Procurement Outsourcing (PO) space. This has created gaps between customer expectations and actual outcomes. While the success of outsourcing initiatives is partly driven by a service provider's performance, the absence of a clear procurement...

    Provided By Genpact

  • White Papers // Oct 2009

    Supply Chain Optimization: Hidden Opportunities To Increase Cash Flows And Working Capital

    In the current economic scenario, companies are focusing on how to sustain their business today while positioning them for future growth. A company's supply chain represents an untapped opportunity to realize increased short and long-term cash flows and cost savings. Enterprises that take advantage of the present environment to implement...

    Provided By Genpact

  • White Papers // Apr 2010

    Demand Forecasting: Helping Drive Business Results

    Many companies are still using demand forecasting approaches that are not sufficient for this competitive, global environment. This makes it difficult to produce and adjust forecasts - and virtually impossible to broaden the range of data used to create forecasts. This can lead to a number of business issues and...

    Provided By Genpact

  • White Papers // Jul 2012

    Direct Spend Management Optimizing spend and increasing direct material availability

    In the last few years since the Great Recession, organizations have attempted to optimize supply chain operations and position themselves for growth over the next 3-5 years. This includes tapping "low-hanging fruit" in the optimization journey, largely in the indirect sourcing transactional services such as logistics. Procuring "direct" material, however,...

    Provided By Genpact

  • White Papers // Jul 2012

    Customer Self Serve in B2B Order To Cash

    Conditioned by the convenience of social networking, online shopping, and instant access to information of every conceivable kind, the "wired" generation expects the business world to keep up, in the form of tools individuals can use to manage interactions with the businesses they patronize. That individual expectation crosses over into...

    Provided By Genpact

  • Case Studies // Jun 2010

    IT Help Desk Services

    Enterprises are increasingly looking at Help Desks to reduce operating expenses, improve operational efficiency and drive higher customer satisfaction. The overarching objective is to focus on prevention based problem management through Lean Six Sigma driven RCCA techniques applied in the ITIL framework. Genpact's Help Desk service delivers continuous business impact...

    Provided By Genpact