Global 360

Displaying 1-3 of 3 results

  • White Papers // Jan 2010

    What To Look For In A Case Management Platform

    Selecting the right case management solution - with the right partner - can drive immediate value for one's organization, give one a competitive advantage, and improve business performance. Based on Global 360's 20+ years experience and customer feedback, the authors have identified a few key business and technical factors that...

    Provided By Global 360

  • White Papers // Sep 2009

    Persona-Based BPM: Filling in the Missing Links in Process Management

    BMP can be transformational but far too often it is not because there are missing links in the common approach to process that limits results for the majority of initiatives. This whitepaper shows how to fill in the missing links by addressing the personal perspectives of the people involved in...

    Provided By Global 360

  • Case Studies // Apr 2009

    Global 360 Case Study: Major Wireless Carrier

    This major wireless carrier needed a process and document management solution to process correspondence from offshore call centers more efficiently while improving customer response times. The Global 360 solution provided this wireless carrier with an automated correspondence management solution for an offshore call center, automated their customer response process to...

    Provided By Global 360

  • White Papers // Sep 2009

    Persona-Based BPM: Filling in the Missing Links in Process Management

    BMP can be transformational but far too often it is not because there are missing links in the common approach to process that limits results for the majority of initiatives. This whitepaper shows how to fill in the missing links by addressing the personal perspectives of the people involved in...

    Provided By Global 360

  • White Papers // Jan 2010

    What To Look For In A Case Management Platform

    Selecting the right case management solution - with the right partner - can drive immediate value for one's organization, give one a competitive advantage, and improve business performance. Based on Global 360's 20+ years experience and customer feedback, the authors have identified a few key business and technical factors that...

    Provided By Global 360

  • Case Studies // Apr 2009

    Global 360 Case Study: Major Wireless Carrier

    This major wireless carrier needed a process and document management solution to process correspondence from offshore call centers more efficiently while improving customer response times. The Global 360 solution provided this wireless carrier with an automated correspondence management solution for an offshore call center, automated their customer response process to...

    Provided By Global 360