Global Knowledge
Displaying 1-40 of 214 results
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Shortcuts to Speed Your vCloud Deployment
VMware vCloud Director fashions the provisioning of the software-defined datacenter layer to allow for a full virtual datacenter deployment within a short period of time. A vCloud consists of many layers and can quickly become a complex architecture. Before any deployment, requirements should be defined so that the vCloud can...
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Tips and Techniques to Pass the PMP® Exam
Passing the Project Management Professional® (PMP) certification exam can seem like a daunting task when project managers first decide to take the leap. Just like a project management plan, if you carefully map out your study plan, you will be successful. You must understand several key concepts, be intimately familiar...
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Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite
Brett Hanson, a Global Knowledge instructor who teaches telecommunication classes that encompass the Avaya Call Server 1000 and the Avaya Communication Manager portfolio, has found as he talks to people about Avaya's Call Center solutions, there seems to be some confusion about the various Contact Center solutions that are available...
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Getting the Most out of Your Business Analysts and Business Architects
The business analyst and business architect roles are growing in enterprises around the globe. Each provides bountiful opportunities to build strong, active, analytical doers who can shape the present and future course of an organization. However, the roles often struggle for traction. Business analysts all too often are cast as...
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Applying the Four Standards of Security-Based CIA
As organizations evaluate the available approaches to information security, they need to address a number of considerations in terms of operational, procedural, environmental, and system-related areas. It's no longer about just protecting data. Businesses need to formulate coherent, systematic approaches to security by incorporating regulatory compliance, periodic assessments and the...
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Increase Your Earning Potential with Cisco Network Design Certifications and Skills
If you are an experienced network engineer, and you are thinking about making more money, one way to do that is by obtaining additional Cisco certifications and the associated skills in network design in order to receive higher compensation without changing jobs or careers. Statistical information shows the salaries associated...
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Why Software Architecture Matters (more than you think)
The object of this white paper is to convince you that having a competent solutions or software architect on the team is absolutely critical to IT project success. A full-time, dedicated SA will form the glue that will hold your development team together and lead to project success.
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Communicate, Communicate, Communicate
Accelerating Leadership Development provides a proven model to develop high-potential employees to 1) assume critical roles, and 2) develop competencies, intellectual and knowledge capital. The book offers practical and rigorous tools and practices that enable organizations to identify and develop high-potential individuals, follow-up procedures to ensure activities are executed and...
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Virtualization for Newbies
One of the most popular topics in Information Technology (IT) the last several years has been virtualization. This paper introduces virtualization, beginning with reasons why a company would want to virtualize in the first place. One of the main reasons that most businesses like virtualization is to save money. Of...
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Productivity Squared: The Benefits of Exchange and Lync Server 2013 Integration
The recent release of Exchange Server 2013 and Lync Server 2013 has brought some powerful new capabilities to enterprise messaging and telecommunications. But combining and integrating the two brings together advantages befitting a true Unified Communications (UC) platform. Improved archiving, compliance and a unified contact store are just some of...
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Multi-Step Authentication and Why You Should Use It
Authentication is one of the essential components of security. It is one part of the concept known as authentication, authorization, and accounting (AAA). Authentication is the process of claiming an identity the proving that you are that claimed identity. Authorization is the mechanism to control what you can access or...
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Cyber Heists: What Happened, Mistakes Made, Courts' Reaction, and What You Should Do!
Whether you are the owner or manager of a bank or financial institution, or a business owner concerned about the security of your money in that bank or financial institution, this article contains critical information for you. Cyber heists have increased in intensity over the past three years. Here are...
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How To Secure Online Activities
The Internet is not automatically a secure or safe place to be. It is important to be clear and distinct when discussing security. Security is not a singular concept, solution, or state. It is a combination of numerous aspects, implementations, and perspectives. In fact, security is usually a relative term...
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Making the Case for Windows 8.1
With the evolution of the user interface in Windows 8, there were many concerns about the huge changes Microsoft made with the GUI. But lost in the discussion were all the substantial improvements made to the core operating system in terms of usability and manageability for users and organizations. Follow...
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Top Five Reasons Your Company Needs VMware Horizon View 5.2
With the growth of bring-your-own device (BYOD) and mobility, users are increasingly asking for computing anywhere from any device at any time. Users now expect productivity on the go with a desktop that can be freely accessed and secure. We're no longer a society that sits at a desk to...
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Top Leveraging the Power of the Peloton to Lead Change
In my experience I have found that a good way to address my work in organizations as a change agent helping to evolve their Service Management processes is to employ an important technique from cycling - the power of the peloton. The peloton is the tight formation that you see...
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Unlock the Power of Microsoft SQL Server 2012
Microsoft SQL Server 2012 has many great new features that will allow you to develop higher performing, more scalable next-generation applications using more than just relational data. The fact that the features are largely incremental in nature should reassure users that Microsoft is building on the established foundation of SQL...
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802.1x - Implementing and Deploying Methods
As time goes on, we'll be seeing more and more of 802.1X in the environments we support. We have to for due diligence. Allowing trusted and non-trusted hosts to connect to our networks without proper controls is really just turning a blind eye to security. You may have heard concerns...
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Basics of Switching
A switch (or packet switch) is a Layer 2 network device that forwards Ethernet frames based on the destination media access control (MAC) address. A switch has RJ-45 ports for connection and the intelligence to read MAC addresses to make forwarding decisions. The purpose of the switch is to quickly...
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How to Succeed at Service-Oriented Architecture
SOA is all about architecture-after all, it's right there in the acronym-yet most organizations think it is about turning existing software components into web services. When you adopt SOA, remember that it is all about design and governing that design. It's about how you design your service interfaces, your services,...
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Avaya Aura Communication Manager Survivability Simplified
The Avaya Aura product line offers many opportunities for communications to survive failures of the IP network or the Avaya equipment. Here, we will focus on the Communication Manager Survivability explanation, implementation, verification, "good to know facts," and troubleshooting commands.
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Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database....
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Visions of my Datacenter Virtualized
Although many small- and mid-size businesses have not yet invested in server virtualization, they are actually limiting themselves from dramatic total cost of ownership (TCO) savings and improved business continuity. VMware vSphere is a reliable technology that is utilized by almost all Fortune 500 companies and is proven to reduce...
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Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system and how to use the DIW to employ the SEND INFO operation. This allows...
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SIP and the Art of Converged Communications
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. SIP allows endpoints to locate other endpoints, whether stationary or mobile. SIP doesn't have to worry...
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A Unified Model for Describing a Project Plan
This paper proposes a unifying model for project plans. A distinction will be made between the outputs of project planning and the project plan itself. The significance of this distinction is to allow projects of all types to be described at a high level, in a common language, regardless of...
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LAN Fundamentals: Logical Addresses vs. Physical Addresses
There are two basic types of addresses used in Local Area Networking (LAN): logical addresses and physical addresses. Ethernet is the most common LAN and is the example used in this document. Understanding the differences of how the two addresses are used is the focus of this discussion. A list...
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Emerging Trends in Project Management
The technical aspects of managing projects notwithstanding, project managers are increasingly asked to lead the organization in transformative ways. Since project managers often interact across the entire spectrum of departments within corporations, they are often exposed to emerging trends within the industry that other or departmental managers are not. Among...
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Foundational Focus: Basics of Ethernet
A local area network (LAN) provides a path of communication, allowing the delivery of packets of data, voice, or video originating from the sender (logical source address) to the receiver (logical destination address). Ethernet is the most common LAN used. As you start to learn about networking, remember that communication...
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Building a Home Lab for VMware sphere 5.1
I often get asked by my students how to setup a home lab for study after class, and the result is this white paper. This paper is broken down into three major sections: the hardware required, the VMware Workstation configuration, and installing vSphere and Virtual Center (VC). This white paper...
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Avaya CS 1000: Defining Calling Line Identification Numbers
The Calling Line Identification (CLID) feature allows a CS1000 or Meridian 1 telephone to send a caller's telephone number to the called party. The presentation of CLID information is of particular importance when the caller dials an emergency number. This white paper describes a two-part process used to define CLID...
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Understanding Avaya IP Office Short Codes
This white paper provides a road map to understanding the programming and use of short codes in an Avaya IP Office system. It is based primarily on the codes used with the IPO 8.1 U-Law system with the Essential, Preferred, or Advanced Edition system licenses.
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Cisco Unified Communications Manager Express
Unified Communications, once a cutting-edge approach to voice communications, has gained status as a widely adopted way of communicating. Leveraging a more integrated approach between data networks and voice communications, this technology brings an incredible feature set to even smaller business entities. For small-to-medium sized companies, the Cisco Communications Manager...
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Fundamentals of SCSI and iSCSI.
SCSI (Small Computer Systems Interface), which is present in all personal, defines an initiator/target client/server relationship that includes addresses, commands, and specified operations. The SCSI model has numerous interfaces, including TCP/IP, fibre channel, directly attached parallel bus, and firewire. Fibre Channel and iSCSI are the two major choices for building...
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Cisco Unified Communication Manager - Digit Manipulation
Review why we would need to modify either the calling-party or called-party number, or both, to accommodate the various dial-plans that a phone call might encounter. We will also reviewed the tools available to us, as well as the various locations the modifications can be performed, from within UCM. Cisco...
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vTerminology: A Guide to Key Virtualization Terminology
One of the most important steps in mastering a new technology is learning the associated terminology or vocabulary. In the IT field, this can be a very challenging step, as much of the terminology is often used inconsistently. This white paper defines the terminology associated with IT virtualization. It is...
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Performance and Troubleshooting with esxtop
The utility that many senior VMware administrators rely on to address performance and troubleshooting issues is the built-in utility called ESXTOP. The tool has been built in to the hypervisor, and can be used in both ESXi and the old ESX host. The first tool many VMware Administrators rely upon...
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KVM Security in the Cloud: A Choice That Matters
With many IT departments moving their infrastructure to the cloud, security-related concerns due to a shared environment have become increasingly prominent. While open source virtualization has always been seen as a cost-effective alternative to proprietary virtualization platforms, new management tools and capabilities have also made it an effective and secure...
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Foundational Focus: OSI Model - Breaking Down the 7 Layers
The OSI model is a conceptual tool used to discuss and describe network functions. The use of a standard reference model is essential to communicate ideas as well as create new technologies. It is a good idea to be familiar with the OSI model, the features assigned to each layer,...
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Getting Started with Cisco Unified Communications Technologies
The shift from traditional telephony, based on circuits, to Unified Communications (or VoIP) began a number of years ago and continues to dominate the voice landscape today. While simply learning the details and mechanics of this "new world order" may sound like the most logical place to begin, many important...
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Using Microsoft's Free Tools to Image and Deploy Windows 7
Microsoft provides freely available and quite powerful tools that can help you image and deploy Windows 7. This white paper explores those components and their processes used during these deployments. It considers and explains every step of a Lite Touch installation, while also detailing the benefits of ImageX, the WIM...
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Foundational Focus: OSI Model - Breaking Down the 7 Layers
The OSI model is a conceptual tool used to discuss and describe network functions. The use of a standard reference model is essential to communicate ideas as well as create new technologies. It is a good idea to be familiar with the OSI model, the features assigned to each layer,...
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Virtualization 101
This white paper defines virtualization and focuses on how certain trends, such as server virtualization, are changing the datacenter. We'll look at what makes virtualization so compelling to companies in terms of efficiencies, improved resource utilization, cost reductions, and automation, to name a few. We'll also address the ways in...
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Address Translation (NAT) and Port Address Translation (PAT)
It's common today to use private addressing within an Autonomous System (AS), a collection of routers and subnets under a common administrative domain. The problem is that per RFC 1918 (Address Allocation for Private Internets), advertising these address spaces to the public Internet is not allowed. This means that if...
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Minimizing Windows 7 "Interface Shock"
Every desktop administrator worries about the potential disruption from a new user interface. Such a distraction has come to be known as "interface shock." Fortunately, it is possible to minimize interface shock for users by leveraging Group Policy to make Windows 7 look more like Windows XP. This white paper...
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77 Features for Windows 7 that Every IT Professional Should Know About
Windows 7 builds on Windows Vista's positives and eliminates many of the negatives. It adds new functionality, is less resource-hungry, and starts and shuts down noticeably faster. Whether you're upgrading from Vista or moving up from Windows XP, these 77 tips and tricks, along with other new and enhanced features,...
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2013 IT Skills & Salary Report
The results are in and analysis is complete from our sixth annual IT Skills and Salary Survey. This was our first in partnership with Windows IT Pro and our largest survey ever. In fact, this year's survey ranks as one of the largest in the industry.
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Simplify Your Route to the Internet: Three Advantages of Using LISP
The Location ID separation protocol (LISP) simplifies the process of connecting multi-homed sites, and also presents distinct advantages for networks. These advantages include simplicity over BGP, load balancing, and mobility.
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Building a Home Lab for VMware sphere 5.1
I often get asked by my students how to setup a home lab for study after class, and the result is this white paper. This paper is broken down into three major sections: the hardware required, the VMware Workstation configuration, and installing vSphere and Virtual Center (VC). This white paper...
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Ten Steps to Better, Stronger Passwords
Hackers are everywhere, and they have a sophisticated array of tools for cracking your passwords. The primary purpose of this white paper is to help you understand that easy-to-remember passwords are no longer considered a secure form of authentication. You should consider any static password that you can remember as...
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10 Current Security Threats for Individuals
We now live in a world where new threats are poised to cause us harm in ways most of us never dreamed possible. The convenience and benefits of Internet access, always-on connectivity, and mobile devices have made us vulnerable to these attacks. It is time for us to adopt a...
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LAN Fundamentals: Logical Addresses vs. Physical Addresses
There are two basic types of addresses used in Local Area Networking (LAN): logical addresses and physical addresses. Ethernet is the most common LAN and is the example used in this document. Understanding the differences of how the two addresses are used is the focus of this discussion. A list...
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Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization. You will be able to identify the benefits available from ITIL and craft a high-level business case for ITIL adoption in...
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Enterprise Analysis: An Introduction To Evaluating Your Organization
As a business or enterprise develops, it evolves to meet the needs and objectives of its founders. As time goes by, it can grow so large that it becomes overburdened by too many products, too many divisions, too many management levels, or a multitude of other problems. Enterprise analysis is...
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IT Roles Facing Extinction
Today, there's a huge amount of focus on getting more efficiency using virtualization, the cloud, Web 2.0, networking, and mobility. Better efficiency and innovation will reduce the number of technicians needed for certain tasks within the datacenter. The following are some of the key areas where traditional IT administration skill...
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The Value of ITIL® Certification
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology Infrastructure Library (ITIL®) is a set of best practices designed to describe common approaches that organizations can apply to regular activities conducted by information technology (IT) organizations....
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Big Data and Apache Hadoop Adoption: Key Challenges and Rewards
The demands for management and analysis of big data are driving changes in the data center, along with the need for Apache Hadoop expertise. While open-source Apache Hadoop can be a powerful platform for handling big data, deploying and managing this key technology is not without its challenges. Learn more...
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Legal Issues of Cloud Forensics
Cloud forensics involves exploring issues a company and its forensic examiner may face when suffering a breach of company information in the cloud. If they need to collect information from the cloud to determine what happened, to determine what was lost or compromised, for remediation, for civil litigation, or for...
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Ten Common Hadoopable Problems: Real-World Use Cases
Apache Hadoop, the popular data storage and analysis platform, has generated a great deal of interest recently. Large and successful companies are using it to do powerful analyses of the data they collect. Hadoop offers two important services: It can store any kind of data from any source, inexpensively and...
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Going with the Flow: How to use Orchestration Designer successfully in support of the Avaya Aura Contact Center
Sort through the evolution of the different programs that have been used over the years to create call processing instructions. Explore how programming progressed from exclusively text-based scripting to scripts and graphical-based flows. Tips for working with flows will be described. Finally, we will discuss the introduction of the Contact...
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Data Center Basics - Cisco UCS
The Cisco UCS is a major step forward in data center development and creates numerous business and technical benefits. While complex from a technical standpoint, the system actually helps enterprises to fully realize the potential enhancements
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IP Version 6 Address Types
In 1998, the Internet Engineering Task Force (IETF) released RFC 2460, outlining the technical specifications of IPv6, which addressed the shortcomings of the aging IPv4 protocol. As with any evolution of technology, new elements exist in the protocol that may seem strange and unfamiliar. This certainly includes address representation, space,...
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Network Performance Monitoring
Almost all networks have plenty of network monitors. When something goes wrong, the help desk or the NOC (Network Operating Center) will get a few too many spontaneous alerts from users. That would be fine if the organization wants a reactive solution that waits for challenges. If the goal is...
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Upgrading to ESXi 5.1 - Best Practices
If you are upgrading to ESXi 5.1, there are some important facts that you should consider first. Upgrading involves many stages and processes that must be performed in a specific order. Many of these processes are one-way and do not provide a "back button". If you do not use care...
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QoS, Keeping it Simple
Quality of Service (QoS) is a topic that causes a lot of debate and confusion in the networking community. Over the years, I have seen many implementations that were not effective for various reasons, mostly because they were either over-engineered, or they fell short and did not protect the critical...
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IP Version 6 Transitions Mechanisms
As with the adoption of any new technology, the move from IP version 4 to IP Version 6 will take a number of years to complete. During that transition phase, various mechanisms will be necessary to continue support of the older protocol as the newer gains widespread momentum. In addition,...
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CompTIA: Updates to A+ Certification Exams
Discover the differences between the 700 Series and 800 Series exams for the CompTIA (vendor neutral) A+ certification. Explore the test format and content from a bird's eye view, as well as some tips on how to take the test. Examine the job roles for which the A+ certification verifies...
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Change Is Constant: PMBOK Guide® 5th Edition
On December 31, 2012 the fifth edition of the PMBOK Guide® was released and once again the profession of project management moved forward. As we wrap up the current four-year review cycle and anticipate the new, refreshed outcome, we have an opportunity to identify what has changed and how it...
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Windows Server 2012 and the Resilient File System (ReFS)
Over the past 20 years, NTFS has become the de facto standard for a Microsoft enterprise file system. With the introduction of Windows Server 2012, Microsoft has released its latest file system, Resilient File Systems (ReFS), as a capable replacement to NTFS. Learn more about how ReFS brings new features...
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Demystifying VLAN Trunk Protocol
Of the many protocols that Cisco has created over the years, one of the most feared and often misunderstood is VTP, or Virtual Local Area Network (VLAN) Trunk Protocol. The original intention was simple: create a straightforward, scalable method for VLAN administration across multiple switches in a network. Due to...
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Supplier Management: Five Simple Things Your Organization Can Do to Improve Supplier Performance
Find out what supplier management is, as well as what the Information Technology Infrastructure Library (ITIL®) says about it. This white paper also discusses five simple things that every organizations can do to improve supplier performance. Organizations that do these simple things as part of an overall program of supplier...
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15 Top Paying Certifications for 2013
Having earned an IT certification, many individuals think they are automatically entitled to a huge raise. The truth is that several factors, including geography, industry, experience, and yes, certifications, combine to play a major role in determining an individual's salary. However, certain certifications do have greater impact on the earning...
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Learning How To Learn Hadoop
Learning how to program and develop for the Hadoop platform can lead to lucrative new career opportunities in Big Data. But like the problems it solves, the Hadoop framework can be quite complex and challenging. Join Global Knowledge instructor and Technology Consultant Rich Morrow as he leads you through some...
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The Evolution of Cisco Switching
A thorough understanding of the fundamentals of routing and switching dynamics is not only necessary but expected by network professionals today. While the various processes may run almost invisibly on a properly configured device in a healthy network, inevitable issues will nearly always require the ability to examine problems at...
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Optimizing Microsoft Exchange for the Enterprise: Hub Transport Server and Lync-SharePoint Integration
In this white paper, we will look at Optimizing the Hub Transport Server, Miscellaneous Features, and Lync-SharePoint Integration of Microsoft Exchange for the Enterprise. First we examine configuration to optimize Enterprise messaging between Exchange servers and outside the organization. Next we review role-based access control, item and database recovery along...
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Optimizing Microsoft Exchange in the Enterprise: Optimizing the Mailbox Server Role and the Client Access Server
In this white paper, we first explore key Microsoft Exchange 2010 features: the Mailbox Server Role and Client Access Server (CAS). Through configuration of Exchange databases, resource mailboxes, distribution groups and personal archives, administrators can improve performance and availability. Optimizing Client Access Server helps improve connectivity and performance for remote...
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Use of Resource Pools in VMware vSphere DRS Clusters
Resource Pools are often misunderstood, disliked, and untrusted by vSphere Administrators who have been burned due to unexpected results of improperly configured resource pools. This white paper examines several scenarios based on actual customer resource pool implementations. Some scenarios describe examples of poorly configured pools. Other scenarios describe examples of...
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Twelve Fantastic Features You Need to Know about Windows Server 2012
Windows Server 2012 is Microsoft's latest upgrade to their workhorse server platform and the changes and upgrades are significant. From an industry-leading hypervisor, superior management capabilities and more flexible and resilient storage, Server 2012 will help lead the way into the next decade of Microsoft technologies. Read on to learn...
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Top Ten Cybersecurity Risks: How Prepared Are you for 2013?
Rather than looking back over the past year, organizations and individuals need to start assessing cyber security threats that lie ahead in the New Year. While there is always the chance for a new threat or risk to be unearthed this year, often the risks of the New Year are...
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VMware vSphere Essentials
Gain a basic understanding of some of the concerns or planning points to consider when you get ready to deploy vSphere in your organization.
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