GoToAssist

Displaying 1 - 5 of 5 results

  • Seven Things You Need to Know About Future Technology

    White Papers // May 2014 // provided by GoToAssist

    Doesn’t the “next big thing” feel like a daily occurrence? The funny thing is, that might not be far from the truth — technology is advancing at a rate not experienced by any previous generation. At the forefront of this technology boom is the consumer: expecting faster, better and ...

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  • 4-Step Game Plan for Effective Support Teams

    White Papers // Apr 2013 // provided by GoToAssist

    Want to know how to create a better support centre? Just ask your agents. "Your agents have a great deal to tell you about how to create a better support centre." This brief, brought to you by Citrix GoToAssist, explores how you can make your agents part of the continual ...

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  • The Future of the Service Desk

    White Papers // Mar 2013 // provided by GoToAssist

    The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks and customer contact centres. "Today phones have voice recognition, plan the fastest routes to your destination and unlock simply by looking at them. If we have come this far in 10 years, how ...

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  • The Future of Service Desk

    White Papers // Mar 2013 // provided by GoToAssist

    The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks and customer contact centres. “Today phones have voice recognition, plan the fastest routes to your destination and unlock simply by looking at them. If we’ve come this far in 10 years, how far ...

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  • A Geek's Guide to Presenting to Business People

    White Papers // Feb 2013 // provided by GoToAssist

    If you see yourself as a geek or a techie, chances are you dread having to present to business people. But with a few simple strategies, you can effectively present to and successfully engage a non-technical audience. "Successful geeks will be the ones who can bridge the divide between technical ...

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