Infor Global Solutions

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  • White Papers // Feb 2010

    Moving Towards A User Centered Architecture (UCA)

    CRM involves a defined spectrum of activities to engage and communicate with users, and to understand usage and user needs. The solutions support the fundamental life-cycle of customer retention and growth by enabling libraries to manage contacts and understand usage as integral components of the back-end workflow. Examples include the...

    Provided By Infor Global Solutions

  • White Papers // Feb 2010

    Moving Towards A User Centered Architecture (UCA)

    CRM involves a defined spectrum of activities to engage and communicate with users, and to understand usage and user needs. The solutions support the fundamental life-cycle of customer retention and growth by enabling libraries to manage contacts and understand usage as integral components of the back-end workflow. Examples include the...

    Provided By Infor Global Solutions