Inova Solutions

Displaying 1-5 of 5 results

  • White Papers // Oct 2010

    More Students Turning To Online Education

    The recent economic downturn has caused many American workers to consider going back to school. Whether to change careers or update job skills, many adults are turning to education as a means of staying competitive in the job market. This is good news for online schools that cater to non-traditional...

    Provided By Inova Solutions

  • White Papers // Jun 2009

    Dashboard Design For Real-Time Situation Awareness

    The term "Dashboard" refers to a single screen information display that is used to monitor what's going on in some aspect of the business. The key word is "Monitor." A dashboard presents the key data that you must efficiently monitor to maintain awareness of what's going on in your area...

    Provided By Inova Solutions

  • White Papers // Jun 2009

    Time For A Check Up: Addressing The Unique Challenges And Opportunities For Contact Centers In The Healthcare Industry

    The customer service arm of the United States healthcare industry has struggled in recent years to keep pace with rapid growth and change in the sector. Advances in medical technology and the aging of the baby boomer generation have contributed to an influx of patients in hospitals and clinics. In...

    Provided By Inova Solutions

  • White Papers // May 2009

    Moving Metrics Into Action

    Good customer service is more important now than ever is a headline that has been used many times over the years to help get companies to realize where they need to focus. By now, the author thinks we all know that good customer service is a necessity in every industry...

    Provided By Inova Solutions

  • White Papers // May 2009

    The Customer Service Gap: Contact Centers In The Public Sector Must Improve Their Customer Service. Here's How

    According to the 2008 Contact Center Satisfaction Index, government agencies scored lower than commercial industries in terms of customer satisfaction, with state and local agencies and Medicare/Medicaid contact centers ranking lowest. In their defense, government-run contact centers have to cope with miles of red tape that would make the private...

    Provided By Inova Solutions

  • White Papers // Oct 2010

    More Students Turning To Online Education

    The recent economic downturn has caused many American workers to consider going back to school. Whether to change careers or update job skills, many adults are turning to education as a means of staying competitive in the job market. This is good news for online schools that cater to non-traditional...

    Provided By Inova Solutions

  • White Papers // Jun 2009

    Dashboard Design For Real-Time Situation Awareness

    The term "Dashboard" refers to a single screen information display that is used to monitor what's going on in some aspect of the business. The key word is "Monitor." A dashboard presents the key data that you must efficiently monitor to maintain awareness of what's going on in your area...

    Provided By Inova Solutions

  • White Papers // May 2009

    Moving Metrics Into Action

    Good customer service is more important now than ever is a headline that has been used many times over the years to help get companies to realize where they need to focus. By now, the author thinks we all know that good customer service is a necessity in every industry...

    Provided By Inova Solutions

  • White Papers // Jun 2009

    Time For A Check Up: Addressing The Unique Challenges And Opportunities For Contact Centers In The Healthcare Industry

    The customer service arm of the United States healthcare industry has struggled in recent years to keep pace with rapid growth and change in the sector. Advances in medical technology and the aging of the baby boomer generation have contributed to an influx of patients in hospitals and clinics. In...

    Provided By Inova Solutions

  • White Papers // May 2009

    The Customer Service Gap: Contact Centers In The Public Sector Must Improve Their Customer Service. Here's How

    According to the 2008 Contact Center Satisfaction Index, government agencies scored lower than commercial industries in terms of customer satisfaction, with state and local agencies and Medicare/Medicaid contact centers ranking lowest. In their defense, government-run contact centers have to cope with miles of red tape that would make the private...

    Provided By Inova Solutions