Interactive-Digital

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  • White Papers // Aug 2009

    Using an Adaptive Voice User Interface to Gain Efficiencies in Automated Calls

    Traditional speech applications are "Static" and make no dynamic adjustments for the real-time behavior of individual callers. As a result, all callers are handled in the same way regardless of their knowledge, experience, navigation skills and willingness to use the automated system. With an adaptive approach, automated IVR systems continuously...

    Provided By Interactive-Digital

  • White Papers // Aug 2009

    Using an Adaptive Voice User Interface to Gain Efficiencies in Automated Calls

    Traditional speech applications are "Static" and make no dynamic adjustments for the real-time behavior of individual callers. As a result, all callers are handled in the same way regardless of their knowledge, experience, navigation skills and willingness to use the automated system. With an adaptive approach, automated IVR systems continuously...

    Provided By Interactive-Digital