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  • White Papers // Dec 2009

    How to Leverage Metrics to Support ITIL Processes

    If one goes to an ITIL conference these days, one can pretty much predict that any session on ITIL process metrics will be packed. This seems to reflect a general level of anxiety and seeming mysticism about what metrics are and how to utilize them. Groups attempting to use metrics...

    Provided By internet.com

  • White Papers // Dec 2009

    How to Leverage Metrics to Support ITIL Processes

    If one goes to an ITIL conference these days, one can pretty much predict that any session on ITIL process metrics will be packed. This seems to reflect a general level of anxiety and seeming mysticism about what metrics are and how to utilize them. Groups attempting to use metrics...

    Provided By internet.com