ISG

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  • CAPTIVE 2.0: The Next Generation of Indian IT and BPO Captive Operations

    White Papers // Jan 2012 // provided by ISG

    The captive model is evolving and is sustainable. Company-owned captive operations hold broad appeal because of persistent concerns about Intellectual Property (IP) and security in outsourcing, the opportunities to build domain knowledge globally, and the prospects of driving standardization and re-engineering without potentially conflicting commercial interests. Captive units based in ...

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  • To Fix or to Shift: The Outsourcing Dilemma

    White Papers // Jan 2012 // provided by ISG

    Business executives contemplating the outsourcing of business processes are frequently confronted with a difficult choice - should they continue their own efforts to improve processes being considered for sourcing, or should they allow a service provider to upgrade these processes? Almost invariably, greed raises its ugly head and influences the ...

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  • Captive Versus BPO Outsourcing

    White Papers // Jan 2012 // provided by ISG

    Should the people outsource their domestic shared services processes or run themselves in a low-cost offshore location? Which will provide the best mix of quality, efficiency and lowest risk? Many companies looking for the next significant step-change in shared services are struggling with these questions. Each path will offer one ...

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