Getting new users off on the right foot is good for them and for the organization -- and it will certainly make your support tasks more manageable and less frustrating in the future. Jeff Dray offers 10 checklist items that will help you cover all the bases.This download is also ...Download Now
It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make life easier for the support team. When IT pro Jeff Dray first joined a help desk, ...Download Now
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