Jeff Dray

Displaying 1-7 of 7 results

  • Downloads // Oct 2009

    10 things they didn't tell you about mobile working

    Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.This download is also available as an entry in our User Support blog.

    Provided By Jeff Dray

  • Downloads // Jul 2009

    Jeff Dray's top 10 help desk calls

    Having spent a number of years fielding help desk calls, Jeff Dray has accumulated quite a collection of clueless user stories. Here are 10 of his favorites.This download is also available as an entry in our User Support blog.

    Provided By Jeff Dray

  • Downloads // Jun 2009

    10 terms from the alternative Geek-Speak glossary

    Not content with the standard definitions, Jeff Dray decided to stretch the meanings of several tech terms. You may have a few of your own to add to the list.This download is also available as an entry in our User Support blog.

    Provided By Jeff Dray

  • Downloads // May 2009

    10 things that should be on your new-user checklist

    Getting new users off on the right foot is good for them and for the organization -- and it will certainly make your support tasks more manageable and less frustrating in the future. Jeff Dray offers 10 checklist items that will help you cover all the bases.This download is also...

    Provided By Jeff Dray

  • Downloads // Nov 2008

    10 things to check before you start working on the help desk

    If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what you should do before you take that first call.This download is also available...

    Provided By Jeff Dray

  • Downloads // Apr 2008

    10 ways for support techs to stay healthy and safe on the job

    As winter gives way to spring, many people are struggling into work with colds and influenza, which they may pass along to co-workers -- and to you. In fact, as a deskside tech person, you could easily become infected yourself and then pass the bug on to the next user...

    Provided By Jeff Dray

  • Downloads // Dec 2006

    Build a knowledge base that streamlines your support operations

    It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make life easier for the support team. When IT pro Jeff Dray first joined a help desk,...

    Provided By Jeff Dray

  • Downloads // Apr 2008

    10 ways for support techs to stay healthy and safe on the job

    As winter gives way to spring, many people are struggling into work with colds and influenza, which they may pass along to co-workers -- and to you. In fact, as a deskside tech person, you could easily become infected yourself and then pass the bug on to the next user...

    Provided By Jeff Dray

  • Downloads // Nov 2008

    10 things to check before you start working on the help desk

    If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what you should do before you take that first call.This download is also available...

    Provided By Jeff Dray

  • Downloads // May 2009

    10 things that should be on your new-user checklist

    Getting new users off on the right foot is good for them and for the organization -- and it will certainly make your support tasks more manageable and less frustrating in the future. Jeff Dray offers 10 checklist items that will help you cover all the bases.This download is also...

    Provided By Jeff Dray

  • Downloads // Jun 2009

    10 terms from the alternative Geek-Speak glossary

    Not content with the standard definitions, Jeff Dray decided to stretch the meanings of several tech terms. You may have a few of your own to add to the list.This download is also available as an entry in our User Support blog.

    Provided By Jeff Dray

  • Downloads // Jul 2009

    Jeff Dray's top 10 help desk calls

    Having spent a number of years fielding help desk calls, Jeff Dray has accumulated quite a collection of clueless user stories. Here are 10 of his favorites.This download is also available as an entry in our User Support blog.

    Provided By Jeff Dray

  • Downloads // Oct 2009

    10 things they didn't tell you about mobile working

    Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.This download is also available as an entry in our User Support blog.

    Provided By Jeff Dray

  • Downloads // Dec 2006

    Build a knowledge base that streamlines your support operations

    It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make life easier for the support team. When IT pro Jeff Dray first joined a help desk,...

    Provided By Jeff Dray