Knoll

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  • Case Studies // Jan 2010

    A Call Center Case Study: The Impact of Workstation Design and Work Tools on Performance

    This case study speaks about a Midwest consumer retailer who owned a few call centers and wanted to analyze the relationship between performance of customer service representatives (CSRs) and workstation features in terms of comfort and facilities. For the research, two call centers were considered that were similar in technology,...

    Provided By Knoll

  • White Papers // Nov 2008

    A Model Of Environmental Control And Effective Work

    Environmental control is the capability of individuals, groups or entire organizations to modify features of the physical workplace, and choose location and time of work, to better support their work needs and business goals. The concept of environmental control includes: Knowledge of how to act on the environment, policies that...

    Provided By Knoll

  • Case Studies // Jan 2010

    A Call Center Case Study: The Impact of Workstation Design and Work Tools on Performance

    This case study speaks about a Midwest consumer retailer who owned a few call centers and wanted to analyze the relationship between performance of customer service representatives (CSRs) and workstation features in terms of comfort and facilities. For the research, two call centers were considered that were similar in technology,...

    Provided By Knoll

  • White Papers // Nov 2008

    A Model Of Environmental Control And Effective Work

    Environmental control is the capability of individuals, groups or entire organizations to modify features of the physical workplace, and choose location and time of work, to better support their work needs and business goals. The concept of environmental control includes: Knowledge of how to act on the environment, policies that...

    Provided By Knoll