LivePerson

Displaying 1 - 6 of 6 results

  • Intelligent Online Engagement for Sales

    White Papers // Oct 2012 // provided by LivePerson

    Forrester Research reports that, within the United States alone, the online channel brought in over $175bn in revenue, and is expected to add roughly $30bn in revenue every year over the next five years. Today, the enterprise can assess how potential and current customers are responding to its web channel ...

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  • Intelligent Online Engagement for Customer Services

    White Papers // Oct 2012 // provided by LivePerson

    Whether they need to check bank balances or manage phone service, people expect to find the information they need upon visiting a business's website. The web is becoming the go-to place for customer care, and this type of online engagement can drive cost and service efficiencies. But is your business ...

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  • Case study: How Virgin Atlantic increased online sales and service

    Case Studies // Oct 2012 // provided by LivePerson

    Virgin Atlantic offers end-to-end differentiated customer service starting at the point of booking via their website. Offering this high level of service, while dealing with fluctuating levels of customer enquiries, by email in particular, had proved a significant challenge for the Virgin Atlantic team. This case study outlines how Virgin ...

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  • Ted Baker case study: Personalising business for better value

    Case Studies // Oct 2012 // provided by LivePerson

    Significant business expansion has increased the popularity of Ted Baker online and www.tedbaker.com has seen significant growth in visitors. The team at Ted Baker needed to find a way to support those customers online who need guidance in exploring the variety of collections. This LivePerson case study shows how personalising ...

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  • Case study: Phones4u lifts online sales and value

    Case Studies // Oct 2012 // provided by LivePerson

    In the high-velocity mobile market, new products come to market so fast that the challenge for Phones4u is to react quickly enough to meet customer demand, particularly with high-profile launches such as the latest iPhone. So how could Phones4u differentiate itself from its mobile communication competitors and improve sales conversions? ...

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  • Case study: How BT increased online sales conversions

    Case Studies // Oct 2012 // provided by LivePerson

    A review of BT.com highlighted that, while the site was doing well, it could do better -- especially to drive sales online, rather than completing them via call centres. This case study highlights how LivePerson's no-sale, no-fee programme succeeded in helping BT to gain new customers, improve existing customers' satisfaction ...

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