LogMeIn BoldChat

Displaying 1 - 7 of 7 results

  • Effective Mobile Engagement

    White Papers // Apr 2014 // provided by LogMeIn BoldChat

    This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on mobile engagement, including its current state, channels in use, which industries consumers are engaging with, and how well they are doing. Additionally, it evaluates engagements for technical support vs. shopping, expectations ...

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  • Mobile Customer Care: It’s More than Hype

    White Papers // Apr 2014 // provided by LogMeIn BoldChat

    The customer / company relationships stand in the midst of the mobile revolution. The growing consumer adoption and use of mobile devices means that customers are increasingly incorporating mobile as part of their interactions with businesses. However, are businesses ready for this change in customer behavior? This report will illustrate ...

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  • Merchants Seek Mobile Mastery

    White Papers // Jan 2014 // provided by LogMeIn BoldChat

    Merchants Seek Mobile Mastery is a free study, conducted by the e-tailing group and sponsored by BoldChat, that explores the changing mobile landscape from the eyes of both consumers and retailers. With their analysis of the mobile sites of more than 50 companies, you'll learn: What online shoppers ...

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  • Improving Engagement with Multi-Channel Service

    White Papers // Jan 2014 // provided by LogMeIn BoldChat

    Abstract: Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. ...

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  • Live Chat’s New ROI

    White Papers // Jan 2014 // provided by LogMeIn BoldChat

    Abstract: Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the opt-in world of passive chat, the new frontier in web-based customer engagement technology lies within a more dynamic discipline – the ...

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  • Live Chat in Support Environments

    White Papers // Jan 2014 // provided by LogMeIn BoldChat

    Abstract: Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why ...

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  • Live Chat Effectiveness 2013

    White Papers // Jan 2014 // provided by LogMeIn BoldChat

    Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media.

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