LogMeIn Rescue

Displaying 1-7 of 7 results

  • Downloads // Aug 2014

    Improving Customer Service with First-Class Remote Support

    Want to provide excellent customer support, while minimizing operational costs? Organizations like you are turning to remote support solutions to connect to various devices and pull system diagnostics, push configurations and view the device to deliver personalized, hands-on support. Rescue from LogMeIn, provides a sophisticated set of core...

    Sponsored By LogMeIn Rescue

  • White Papers // May 2014

    The Truth About Customer Experience

    Business leaders and support technicians across industries are tasked with enhancing the customer experience at every touchpoint. But this is easier said than done. This article from Harvard Business Review emphasizes the importance of quality interactions pre- and post-sale, and sheds light on the big picture: the customer’s end-to-end journey....

    Provided By LogMeIn Rescue

  • White Papers // Feb 2014

    How to Select the Right Remote Support Tool: A Practical Guide for the Support Desk Owner

    This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.

    Provided By LogMeIn Rescue

  • White Papers // Feb 2014

    The Rising Financial Impact of Customer Service

    The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the...

    Provided By LogMeIn Rescue

  • White Papers // Feb 2014

    Five Tips for Improving Customer Experience – Starting with the Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to...

    Provided By LogMeIn Rescue

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Provided By LogMeIn Rescue

  • White Papers // Feb 2014

    Service and Support as a Strategic Imperative

    Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly....

    Provided By LogMeIn Rescue

  • Downloads // Aug 2014

    Improving Customer Service with First-Class Remote Support

    Want to provide excellent customer support, while minimizing operational costs? Organizations like you are turning to remote support solutions to connect to various devices and pull system diagnostics, push configurations and view the device to deliver personalized, hands-on support. Rescue from LogMeIn, provides a sophisticated set of core...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    How to Select the Right Remote Support Tool: A Practical Guide for the Support Desk Owner

    This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.

    Provided By LogMeIn Rescue

  • White Papers // Feb 2014

    The Rising Financial Impact of Customer Service

    The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the...

    Provided By LogMeIn Rescue

  • White Papers // Feb 2014

    Five Tips for Improving Customer Experience – Starting with the Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to...

    Provided By LogMeIn Rescue

  • White Papers // May 2014

    The Truth About Customer Experience

    Business leaders and support technicians across industries are tasked with enhancing the customer experience at every touchpoint. But this is easier said than done. This article from Harvard Business Review emphasizes the importance of quality interactions pre- and post-sale, and sheds light on the big picture: the customer’s end-to-end journey....

    Provided By LogMeIn Rescue

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Provided By LogMeIn Rescue

  • White Papers // Feb 2014

    Service and Support as a Strategic Imperative

    Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly....

    Provided By LogMeIn Rescue