LogMeIn

Displaying 1 - 10 of 20 results

  • The State of Support Services: 2014

    Research // Jul 2014 // provided by LogMeIn

    2014 has already proven to be an incredibly challenging and exciting year for customer support. With the backdrop of the changes TSIA identified in the new world of B4B, and all the traditional pressures faced by support services organizations, we are witnessing a pace of change that the majority of ...

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  • Case Study: LogMeIn Rescue and Rice Toyota

    Case Studies // Jul 2014 // provided by LogMeIn

    As Rice Toyota has grown, so has its dependence on computer applications and systems to deliver a high level of customer service and customer satisfaction. With more than 180 employees using computers to access applications in four buildings, Rice’s small IT department was increasingly challenged to resolve user support issues ...

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  • Managing applications in the age of BYOA: Reclaiming IT's strategic role

    White Papers // May 2014 // provided by LogMeIn

    This research report delivers the information you need to manage apps and reclaim your strategic role in the enterprise. You’ll learn: How the risks of the BYOA trend are accelerating Why IT departments are being sidelined Strategies for protecting your most important data How to ...

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  • Aberdeen Group Report: Improving Engagement with Multi-Channel Service

    White Papers // May 2014 // provided by LogMeIn

    In Aberdeen's Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a ...

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  • Live Chat Effectiveness - A 2013 Survey of Internet Shoppers

    White Papers // Apr 2014 // provided by LogMeIn

    The fifth annual study of frequent online shoppers points to five important conclusions for Internet retailers: It's a multichannel communication world Social media as a sales and support channel cannot be denied Ignore email at your peril Live chat remains strong and continues to have loyal fans Geography matters ...

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  • Research Report - The New mCommerce Reality

    White Papers // Apr 2014 // provided by LogMeIn

    Smartphones and tablets have changed everything: the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected, on-the-go customer has literally shifted the balance of power in our society. Mobile users have easy access to information, unlimited options, and the ...

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  • How to Select the Right Remote Support Tool

    White Papers // Apr 2014 // provided by LogMeIn

    Today’s customer support and IT service organizations are charged with supporting ever-more complex environments that include multiple channels of communication to a seemingly limitless number of devices and systems—all while keeping support costs down. To meet these conflicting demands, service organizations are turning to remote support solutions. But as these ...

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  • Merchants Seek Mobile Mastery - A Task-Oriented Review of the Mobile Experience

    White Papers // Apr 2014 // provided by LogMeIn

    For the past 4 years, the e-tailing group has strived to be in the forefront of mobile by adapting their industry respected mystery shopping to the mobile channel. Objectives for the 2013 survey were to assess the year-over-year trends, highlight top mobile retailers and key in on best practices. Retailers ...

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  • LogMeIn: Instant, Anywhere Remote Support

    Downloads // Sep 2012 // provided by LogMeIn

    LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more time for the important stuff. Stop letting legacy remote support tools get in your way of delivering great IT support to ...

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  • LogMeIn: Smartphone and PC remote support that the pros use.

    Downloads // Sep 2012 // provided by LogMeIn

    LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world. LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote reboot, easy-to-use screens, comprehensive reporting, multiple user sessions, and in-app Chat. Improve productivity, customer satisfaction and resolve issues ...

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