LogMeIn

Displaying 1-31 of 31 results

  • Research // Jul 2014

    The State of Support Services: 2014

    2014 has already proven to be an incredibly challenging and exciting year for customer support. With the backdrop of the changes TSIA identified in the new world of B4B, and all the traditional pressures faced by support services organizations, we are witnessing a pace of change that the majority of...

    Sponsored By LogMeIn

  • Case Studies // Jul 2014

    Case Study: LogMeIn Rescue and Rice Toyota

    As Rice Toyota has grown, so has its dependence on computer applications and systems to deliver a high level of customer service and customer satisfaction. With more than 180 employees using computers to access applications in four buildings, Rice’s small IT department was increasingly challenged to resolve user support issues...

    Sponsored By LogMeIn

  • White Papers // May 2014

    Aberdeen Group Report: Improving Engagement with Multi-Channel Service

    In Aberdeen's Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a...

    Provided By LogMeIn

  • White Papers // May 2014

    Managing applications in the age of BYOA: Reclaiming IT's strategic role

    This research report delivers the information you need to manage apps and reclaim your strategic role in the enterprise. You’ll learn: How the risks of the BYOA trend are accelerating Why IT departments are being sidelined Strategies for protecting your most important data How to...

    Provided By LogMeIn

  • White Papers // Apr 2014

    Live Chat Effectiveness - A 2013 Survey of Internet Shoppers

    The fifth annual study of frequent online shoppers points to five important conclusions for Internet retailers: It's a multichannel communication world Social media as a sales and support channel cannot be denied Ignore email at your peril Live chat remains strong and continues to have loyal fans Geography matters...

    Provided By LogMeIn

  • White Papers // Apr 2014

    Merchants Seek Mobile Mastery - A Task-Oriented Review of the Mobile Experience

    For the past 4 years, the e-tailing group has strived to be in the forefront of mobile by adapting their industry respected mystery shopping to the mobile channel. Objectives for the 2013 survey were to assess the year-over-year trends, highlight top mobile retailers and key in on best practices. Retailers...

    Provided By LogMeIn

  • White Papers // Apr 2014

    Research Report - The New mCommerce Reality

    Smartphones and tablets have changed everything: the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected, on-the-go customer has literally shifted the balance of power in our society. Mobile users have easy access to information, unlimited options, and the...

    Provided By LogMeIn

  • White Papers // Apr 2014

    How to Select the Right Remote Support Tool

    Today’s customer support and IT service organizations are charged with supporting ever-more complex environments that include multiple channels of communication to a seemingly limitless number of devices and systems—all while keeping support costs down. To meet these conflicting demands, service organizations are turning to remote support solutions. But as these...

    Provided By LogMeIn

  • Downloads // Sep 2012

    LogMeIn: Instant, Anywhere Remote Support

    LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more time for the important stuff. Stop letting legacy remote support tools get in your way of delivering great IT support to...

    Provided By LogMeIn

  • Downloads // Sep 2012

    LogMeIn: Smartphone and PC remote support that the pros use.

    LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world. LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote reboot, easy-to-use screens, comprehensive reporting, multiple user sessions, and in-app Chat. Improve productivity, customer satisfaction and resolve issues...

    Provided By LogMeIn

  • White Papers // Sep 2012

    Five Tips For Improving Customer Experience - Starting With The Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead customer support organizations must maintain a focus on using the right measures of success, they need to...

    Provided By LogMeIn

  • White Papers // Nov 2011

    Sony delivers a premium product with a premium support experience

    Sony VAIO customers expect a premium product and a premium support experience. With the help of LogMeIn Rescue, Sony increased its customer satisfaction and reduced average talk time on calls. Find out how they did it in this case study.

    Provided By LogMeIn

  • White Papers // Nov 2011

    5 Hidden Costs of Using "Free" and Legacy Tools for Support

    Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management functionality may be imposing on your business?

    Provided By LogMeIn

  • White Papers // Nov 2011

    Top 5 Reasons to Replace your Remote Support Tool

    Even if you have a remote support tool, the changing demands of business may necessitate a change. Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?

    Provided By LogMeIn

  • White Papers // Nov 2011

    Legacy Remote Control Tools: Not Built for Today's Helpdesk

    Explore the challenges of supporting a remote workforce with legacy tools such as RDP?, pcAnywhere?, VPNs and VNC? and identify best practices you can use to choose helpdesk tools that better support today's workforce while also cutting costs.

    Provided By LogMeIn

  • White Papers // Sep 2011

    Enterprise smartphone support: Five practical solutions

    Are costs, technical issues and security keeping your company from benefiting from smartphone use? Smartphones within the enterprise are essential now, and their ease of use in allowing users to access information only increases the demand. IT managers can implement practices to make this access possible in its support for...

    Provided By LogMeIn

  • White Papers // Sep 2011

    How old remote support tools hinder your helpdesk

    It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes global branches, telecommuters and a workforce that accesses information via smartphones or other mobile devices. A service...

    Provided By LogMeIn

  • White Papers // Sep 2011

    Rescuing Jamie Oliver restaurant booking data: case study

    The bank holiday weekend, declared in honour of the wedding of Prince William and Kate Middleton, was not the time to lose reservation details for UK-based restaurants. An update to the reservation system left several of the Jamie Oliver group restaurants with just that problem. However, the head of IT...

    Provided By LogMeIn

  • White Papers // Nov 2010

    Freedom is outside the cubicle. Get work/life balance with LogMeIn Pro2

    Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer by you can be in two places at once. Update a file while you're enjoying a long lunch. Share your screen with a colleague to collaborate when you're across country. Print a...

    Provided By LogMeIn

  • White Papers // Nov 2010

    Improve your work/life balance with premium remote access by LogMeIn Pro2

    Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer by you can be in two places at once. Update a file while you're enjoying a long lunch. Share your screen with a colleague to collaborate when you're across country. Print a...

    Provided By LogMeIn

  • Downloads // Aug 2010

    Support them where they are, from wherever you are. <br>LogMeIn Central.

    Sit back at your command center and take control of your IT universe. From one powerful web-based console, you can deploy unlimited amounts of remote access software to computers you support, then monitor them and manage them remotely. Real-time alerts let you know when something's going awry so you can...

    Provided By LogMeIn

  • Downloads // Aug 2010

    Improve your work/life balance with premium remote access by LogMeIn Pro<sup>2</sup>

    Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer, you can be in two places at once. Update a file while you're enjoying a long lunch. Share your screen with a colleague to collaborate when you're across country. Print a file...

    Provided By LogMeIn

  • Downloads // Aug 2010

    Freedom is outside the cubicle. Get work/life balance with LogMeIn Pro<sup>2</sup>.

    Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer, you can be in two places at once. Update a file while you're enjoying a long lunch. Share your screen with a colleague to collaborate when you're across country. Print a file...

    Provided By LogMeIn

  • White Papers // Jun 2010

    Helpdesks without Boundaries: Penske Supports Worldwide Users

    Through its use of non-employee agents to rent their big yellow trucks in areas that aren't large enough for a full Penske facility, Penske is a long-standing participant in the extended IT ecosystem. Although they have nearly 19,000 employees, they also work with a network of 1,600 external agents. These...

    Provided By LogMeIn

  • Webcasts // Sep 2009

    Live Event: Helpdesks without Boundaries: How Today's IT Teams Support Worldwide Users

    Since the Internet opened up the IT world, there's been an exponential increase in the types of users that internal IT needs to support. Yesterday's well-defined, everyone-behind-the-firewall organization has given way to organizations that know no boundaries, and include employees, virtual employees, contractors, customers, partners, vendors, and regulators. For...

    Provided By LogMeIn

  • Webcasts // Sep 2009

    Live Webinar: Helpdesks without Boundaries: How Today's IT Teams Support Worldwide Users

    Since the Internet opened up the IT world, there's been an exponential increase in the types of users that internal IT needs to support. Yesterday's well-defined, everyone-behind-the-firewall organization has given way to organizations that know no boundaries, and include employees, virtual employees, contractors, customers, partners, vendors, and regulators. For...

    Provided By LogMeIn

  • White Papers // Jul 2009

    LogMein Security: An In-Depth Look

    This paper provides an in-depth look at the security features of LogMeIn.com's remote access product, LogMeIn. LogMeIn.com does not believe in security through obscurity, nor does it expects customers to blindly accept claims to important security features, such as end-to-end encryption. By publishing the details on how the security mechanisms...

    Provided By LogMeIn

  • White Papers // Jan 2009

    Legacy Tools: Not Built for Today's Helpdesk

    Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP?, pcAnywhere?, VPNs...

    Provided By LogMeIn

  • Case Studies // Dec 2008

    The right support solution for wireless devices

    When Palm Valley Health Care implemented an electronic medical records system and provided its field nurses with remote access to it via mobile devices, it needed an easy and cost-effective support solution for those devices that could also be used for desktop support. They found a single solution that fit...

    Provided By LogMeIn

  • Case Studies // Dec 2008

    NuStar Energy Provides Support for Hundreds of Mobile Users

    For the IT team at NuStar Energy, time-consuming and frustrating smartphone support is a thing of the past. Instead of relying on employees' descriptions of problems over the phone, they can now take remote control of the devices for quick troubleshooting and problem resolution. The IT Team now supports 300...

    Provided By LogMeIn

  • White Papers // Dec 2008

    5 Best Practices for Smartphone Support

    As an IT provider, you can certainly imagine this scenario: your CEO calls from the road because his BlackBerry is down - and he can't receive critical email. Pivotal moment here. Is your support solution smart enough to quickly solve the issue? Luckily, there's an on-demand remote support solution that...

    Provided By LogMeIn

  • Research // Jul 2014

    The State of Support Services: 2014

    2014 has already proven to be an incredibly challenging and exciting year for customer support. With the backdrop of the changes TSIA identified in the new world of B4B, and all the traditional pressures faced by support services organizations, we are witnessing a pace of change that the majority of...

    Sponsored By LogMeIn

  • Case Studies // Jul 2014

    Case Study: LogMeIn Rescue and Rice Toyota

    As Rice Toyota has grown, so has its dependence on computer applications and systems to deliver a high level of customer service and customer satisfaction. With more than 180 employees using computers to access applications in four buildings, Rice’s small IT department was increasingly challenged to resolve user support issues...

    Sponsored By LogMeIn

  • White Papers // Apr 2014

    Research Report - The New mCommerce Reality

    Smartphones and tablets have changed everything: the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected, on-the-go customer has literally shifted the balance of power in our society. Mobile users have easy access to information, unlimited options, and the...

    Provided By LogMeIn

  • White Papers // May 2014

    Aberdeen Group Report: Improving Engagement with Multi-Channel Service

    In Aberdeen's Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a...

    Provided By LogMeIn

  • White Papers // Apr 2014

    How to Select the Right Remote Support Tool

    Today’s customer support and IT service organizations are charged with supporting ever-more complex environments that include multiple channels of communication to a seemingly limitless number of devices and systems—all while keeping support costs down. To meet these conflicting demands, service organizations are turning to remote support solutions. But as these...

    Provided By LogMeIn

  • White Papers // May 2014

    Managing applications in the age of BYOA: Reclaiming IT's strategic role

    This research report delivers the information you need to manage apps and reclaim your strategic role in the enterprise. You’ll learn: How the risks of the BYOA trend are accelerating Why IT departments are being sidelined Strategies for protecting your most important data How to...

    Provided By LogMeIn

  • Downloads // Aug 2010

    Improve your work/life balance with premium remote access by LogMeIn Pro<sup>2</sup>

    Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer, you can be in two places at once. Update a file while you're enjoying a long lunch. Share your screen with a colleague to collaborate when you're across country. Print a file...

    Provided By LogMeIn

  • White Papers // Nov 2010

    Freedom is outside the cubicle. Get work/life balance with LogMeIn Pro2

    Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer by you can be in two places at once. Update a file while you're enjoying a long lunch. Share your screen with a colleague to collaborate when you're across country. Print a...

    Provided By LogMeIn

  • White Papers // Nov 2010

    Improve your work/life balance with premium remote access by LogMeIn Pro2

    Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer by you can be in two places at once. Update a file while you're enjoying a long lunch. Share your screen with a colleague to collaborate when you're across country. Print a...

    Provided By LogMeIn

  • Downloads // Sep 2012

    LogMeIn: Instant, Anywhere Remote Support

    LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more time for the important stuff. Stop letting legacy remote support tools get in your way of delivering great IT support to...

    Provided By LogMeIn

  • Downloads // Sep 2012

    LogMeIn: Smartphone and PC remote support that the pros use.

    LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world. LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote reboot, easy-to-use screens, comprehensive reporting, multiple user sessions, and in-app Chat. Improve productivity, customer satisfaction and resolve issues...

    Provided By LogMeIn

  • White Papers // Nov 2011

    Sony delivers a premium product with a premium support experience

    Sony VAIO customers expect a premium product and a premium support experience. With the help of LogMeIn Rescue, Sony increased its customer satisfaction and reduced average talk time on calls. Find out how they did it in this case study.

    Provided By LogMeIn

  • White Papers // Jun 2010

    Helpdesks without Boundaries: Penske Supports Worldwide Users

    Through its use of non-employee agents to rent their big yellow trucks in areas that aren't large enough for a full Penske facility, Penske is a long-standing participant in the extended IT ecosystem. Although they have nearly 19,000 employees, they also work with a network of 1,600 external agents. These...

    Provided By LogMeIn

  • White Papers // Nov 2011

    5 Hidden Costs of Using "Free" and Legacy Tools for Support

    Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management functionality may be imposing on your business?

    Provided By LogMeIn

  • White Papers // Nov 2011

    Top 5 Reasons to Replace your Remote Support Tool

    Even if you have a remote support tool, the changing demands of business may necessitate a change. Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?

    Provided By LogMeIn

  • Downloads // Aug 2010

    Freedom is outside the cubicle. Get work/life balance with LogMeIn Pro<sup>2</sup>.

    Life is freer outside the office - and with LogMeIn Pro2. With premium remote access to your computer, you can be in two places at once. Update a file while you're enjoying a long lunch. Share your screen with a colleague to collaborate when you're across country. Print a file...

    Provided By LogMeIn

  • Downloads // Aug 2010

    Support them where they are, from wherever you are. <br>LogMeIn Central.

    Sit back at your command center and take control of your IT universe. From one powerful web-based console, you can deploy unlimited amounts of remote access software to computers you support, then monitor them and manage them remotely. Real-time alerts let you know when something's going awry so you can...

    Provided By LogMeIn

  • White Papers // Nov 2011

    Legacy Remote Control Tools: Not Built for Today's Helpdesk

    Explore the challenges of supporting a remote workforce with legacy tools such as RDP?, pcAnywhere?, VPNs and VNC? and identify best practices you can use to choose helpdesk tools that better support today's workforce while also cutting costs.

    Provided By LogMeIn

  • Webcasts // Sep 2009

    Live Event: Helpdesks without Boundaries: How Today's IT Teams Support Worldwide Users

    Since the Internet opened up the IT world, there's been an exponential increase in the types of users that internal IT needs to support. Yesterday's well-defined, everyone-behind-the-firewall organization has given way to organizations that know no boundaries, and include employees, virtual employees, contractors, customers, partners, vendors, and regulators. For...

    Provided By LogMeIn

  • Webcasts // Sep 2009

    Live Webinar: Helpdesks without Boundaries: How Today's IT Teams Support Worldwide Users

    Since the Internet opened up the IT world, there's been an exponential increase in the types of users that internal IT needs to support. Yesterday's well-defined, everyone-behind-the-firewall organization has given way to organizations that know no boundaries, and include employees, virtual employees, contractors, customers, partners, vendors, and regulators. For...

    Provided By LogMeIn

  • Case Studies // Dec 2008

    The right support solution for wireless devices

    When Palm Valley Health Care implemented an electronic medical records system and provided its field nurses with remote access to it via mobile devices, it needed an easy and cost-effective support solution for those devices that could also be used for desktop support. They found a single solution that fit...

    Provided By LogMeIn

  • Case Studies // Dec 2008

    NuStar Energy Provides Support for Hundreds of Mobile Users

    For the IT team at NuStar Energy, time-consuming and frustrating smartphone support is a thing of the past. Instead of relying on employees' descriptions of problems over the phone, they can now take remote control of the devices for quick troubleshooting and problem resolution. The IT Team now supports 300...

    Provided By LogMeIn

  • White Papers // Dec 2008

    5 Best Practices for Smartphone Support

    As an IT provider, you can certainly imagine this scenario: your CEO calls from the road because his BlackBerry is down - and he can't receive critical email. Pivotal moment here. Is your support solution smart enough to quickly solve the issue? Luckily, there's an on-demand remote support solution that...

    Provided By LogMeIn

  • White Papers // Jan 2009

    Legacy Tools: Not Built for Today's Helpdesk

    Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP?, pcAnywhere?, VPNs...

    Provided By LogMeIn

  • White Papers // Sep 2011

    Enterprise smartphone support: Five practical solutions

    Are costs, technical issues and security keeping your company from benefiting from smartphone use? Smartphones within the enterprise are essential now, and their ease of use in allowing users to access information only increases the demand. IT managers can implement practices to make this access possible in its support for...

    Provided By LogMeIn

  • White Papers // Sep 2011

    How old remote support tools hinder your helpdesk

    It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes global branches, telecommuters and a workforce that accesses information via smartphones or other mobile devices. A service...

    Provided By LogMeIn

  • White Papers // Sep 2011

    Rescuing Jamie Oliver restaurant booking data: case study

    The bank holiday weekend, declared in honour of the wedding of Prince William and Kate Middleton, was not the time to lose reservation details for UK-based restaurants. An update to the reservation system left several of the Jamie Oliver group restaurants with just that problem. However, the head of IT...

    Provided By LogMeIn

  • White Papers // Jul 2009

    LogMein Security: An In-Depth Look

    This paper provides an in-depth look at the security features of LogMeIn.com's remote access product, LogMeIn. LogMeIn.com does not believe in security through obscurity, nor does it expects customers to blindly accept claims to important security features, such as end-to-end encryption. By publishing the details on how the security mechanisms...

    Provided By LogMeIn

  • White Papers // Sep 2012

    Five Tips For Improving Customer Experience - Starting With The Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead customer support organizations must maintain a focus on using the right measures of success, they need to...

    Provided By LogMeIn

  • White Papers // Apr 2014

    Live Chat Effectiveness - A 2013 Survey of Internet Shoppers

    The fifth annual study of frequent online shoppers points to five important conclusions for Internet retailers: It's a multichannel communication world Social media as a sales and support channel cannot be denied Ignore email at your peril Live chat remains strong and continues to have loyal fans Geography matters...

    Provided By LogMeIn

  • White Papers // Apr 2014

    Merchants Seek Mobile Mastery - A Task-Oriented Review of the Mobile Experience

    For the past 4 years, the e-tailing group has strived to be in the forefront of mobile by adapting their industry respected mystery shopping to the mobile channel. Objectives for the 2013 survey were to assess the year-over-year trends, highlight top mobile retailers and key in on best practices. Retailers...

    Provided By LogMeIn