The LEED rating system has played a major role in catalyzing the green building movement and bringing it to the mainstream. The proof lies in the thousands of buildings that are registered to be certified, the growing number of members in the USGBC organization, the advancement in the products and ...Download Now
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look beyond an ...Read more
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's optimal structure, IT managers must consider the number of supported users, the users' geographic locations, the typical user's level of computer ...Read more
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