McGraw-Hill Professional

Displaying 1 - 4 of 4 results

  • Leed-New Construction Project Management

    White Papers // Nov 2010 // provided by McGraw-Hill Professional

    The LEED rating system has played a major role in catalyzing the green building movement and bringing it to the mainstream. The proof lies in the thousands of buildings that are registered to be certified, the growing number of members in the USGBC organization, the advancement in the products and ...

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  • Connecting With Your Wingmen

    White Papers // Apr 2010 // provided by McGraw-Hill Professional

    Walking the flight line is a core tenet of wingmanship and one of the most essential practices you can adopt to build trust as a leader. When you take the time to appreciate the members on your team and recognize their contribution, you'll transform relationships into partnerships. Not only will ...

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  • Measure help desk performance more effectively

    Book Chapters // Jul 2005 // provided by McGraw-Hill Professional

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look beyond an ...

  • Learn critical success factors for optimal help desk organization

    Book Chapters // Jun 2005 // provided by McGraw-Hill Professional

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's optimal structure, IT managers must consider the number of supported users, the users' geographic locations, the typical user's level of computer ...

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