Microland

Displaying 1-2 of 2 results

  • Case Studies // Jan 2011

    Global Network Management of a Fortune 10 Company

    The client is a Fortune 10 diversified technology, media and financial services company. The business challenges precursor to this engagement were pressure from business to significantly reduce cost base, a regional Network Operation Center (NOC) structure led to global coordination and service issues, incumbent vendor was not aligned to expected...

    Provided By Microland

  • Case Studies // Feb 2009

    Global Con for a Global Lea sumer Technical Support Services der in Connectivity Solutions

    The client is a US-based global reader in connectivity solution aimed at the customer market. The client needed to provide customers with technical support for a distinctive and wide-ranging line of products. The client was challenged by the high cost of in-house technical support operations and inconsistent quality of service...

    Provided By Microland

  • Case Studies // Feb 2009

    Global Con for a Global Lea sumer Technical Support Services der in Connectivity Solutions

    The client is a US-based global reader in connectivity solution aimed at the customer market. The client needed to provide customers with technical support for a distinctive and wide-ranging line of products. The client was challenged by the high cost of in-house technical support operations and inconsistent quality of service...

    Provided By Microland

  • Case Studies // Jan 2011

    Global Network Management of a Fortune 10 Company

    The client is a Fortune 10 diversified technology, media and financial services company. The business challenges precursor to this engagement were pressure from business to significantly reduce cost base, a regional Network Operation Center (NOC) structure led to global coordination and service issues, incumbent vendor was not aligned to expected...

    Provided By Microland