Nemertes Research

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  • Virtualization in the Contact Center

    White Papers // Dec 2010 // provided by Nemertes Research

    IT staffs have rapidly adopted server and desktop virtualization to reduce operating and infrastructure costs, improve agility and flexibility, and better support disaster recovery. They seek to extend those same benefits to the contact center, as architects look to reduce hardware footprints, improve the ability of the contact center to ...

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  • Firewall Evolution

    White Papers // Sep 2010 // provided by Nemertes Research

    The virtual enterprise has brought with it new ways of working, a huge expansion of the footprint of the network and erosion of the perimeter, rendering traditional firewall solutions insufficient. Today's firewall must evolve to meet completely new requirements, in the data center, in the branch and for the roaming ...

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