Nemertes Research

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  • Virtualization in the Contact Center

    White Papers // Dec 2010 // provided by Nemertes Research

    IT staffs have rapidly adopted server and desktop virtualization to reduce operating and infrastructure costs, improve agility and flexibility, and better support disaster recovery. They seek to extend those same benefits to the contact center, as architects look to reduce hardware footprints, improve the ability of the contact center to ...

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