New Voice Media

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  • Why cloud-based call centres work

    White Papers // Nov 2011 // provided by New Voice Media

    Cloud computing offers a better alternative to traditional contact centres. Your business can reap substantial benefits by moving to a cloud contact centre, including faster deployments, reduction in maintenance costs and more. This NewVoiceMedia white paper touches on the benefits of cloud-based contact centres, but addresses three main concerns that ...

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  • Host your call centre in the cloud

    White Papers // Aug 2011 // provided by New Voice Media

    You need contacts. Without contacts, you have no customers, but running call centres can be an expensive and time-consuming process. In a traditional view, a contact operation would run on the site of your business and would take months to deploy and money to build. Thanks to cloud computing, there's ...

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