Nortel Networks

Displaying 1-40 of 74 results

  • Case Studies // Mar 2010

    Nortel on Nortel: Improving Remote Access Security with VPN Tunnel Guard

    The notion of this case study is to discuss the technical solution that Nortel IT made use of for securing remote endpoints using Virtual Private Network (VPN) Tunnel Guard. It is an in-depth analysis of the Nortel IT Implementation Steps that explains how the organization manages the project and minimizes...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    PPL Telcom

    PPL Telcom is a wholly owned U.S. subsidiary of PPL Corporation, a Fortune 500 utility company. PPL wanted to differentiate itself from the local competition by building a tolerant network capable of offering differentiated services, with fiber connections as close to the customer site as possible while minimizing capital expenditures....

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Sabre

    Sabre Holdings is a world leader in commercial, retail and online travel products, and providing distribution and technology solutions for the travel industry. Sabre operated a dedicated network infrastructure to connect more than 10,000 customer sites and suppliers to core their services. Sabre was looking for a streamlined design that...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel on Nortel: A WLAN Success Story: Wireless Office

    When the Nortel sales and engineering office in Albany wanted to deploy a voice and data network solution, they were looking at providing employee mobility and office flexibility. But they wanted to keep the costs under control. The Nortel WLAN 2300 products offer secure voice and data service. They work...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel Network Case Study: ASG

    ASG is a global enterprise offering a comprehensive suite of Identity, Applications, Operations, Information, Performance, and Infrastructure Management solutions. Each time a new company is acquired, the ASG Telecommunications department faces the challenge to quickly and efficiently assimilate and enhance the technology obtained, while integrating communications and business processes -...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel Network Case Study: Adelphi

    Adelphi provides market intelligence to global drug companies and employs some 500 scientists in offices around the world. Adelphi's legacy communication system lacked the resilience and features needed to provide reliable, productive service to the company's growing business, and was proving extremely costly to maintain. Adelphi chose to deploy the...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Leading Brewer Keeps Workforce Productive and the World Refreshed

    Grupo Modelo, founded in 1925, is the leader in Mexico in the production, distribution and marketing of beer. Grupo Modelo's main headquarters located in Mexico City is where it distributes its core equipment from within a Data Center. Modelo's need was to have connectivity among all of its branches and...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    New York State Unified Court System

    The New York State Unified Court System is a large and diverse organization with almost 1,200 judges. The New York State Unified Court System wanted to implement a true converged network that would drive operational cost savings, but and more importantly allow them to leverage a series of new services...

    Provided By Nortel Networks

  • White Papers // Oct 2009

    Nortel Secure Unified Communications

    Enterprises are wise to capitalize on the productivity, performance and personalization advantages of IP multimedia communications. The greater the reach and availability of the network, the greater its vulnerability to threats from within and outside the organization. Nortel security solutions are VoIP-aware, and VoIP solutions are security aware, providing strong...

    Provided By Nortel Networks

  • White Papers // Oct 2009

    SOA, Web Services and Enterprise 2.0 in the Contact Center

    All of ones life in an age where the customer is king and minor blips in customer service can instantly become the fodder of social networking and video sharing Internet sites. Companies are struggling to understand how they can streamline existing processes, or create new ones, that improve service delivery...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    Professional Body Lays Foundations for Unified Communications Through Cutting-Edge VoIP

    Royal College of Physicians (RCP) wanted to move to a system that could support flexible ways of working. As a professional body responsible for a whole range of activities in the medical field - from training and development, to holding clinical audits and publishing books, newsletters and guidelines - RCP...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    Leading Communications Provider Transforms Contact Centre Service Through Fully Integrated Unified Communications

    KCOM understands the importance of handling customer queries as efficiently as possible. Its IT service desk handles approximately 6,000 telephone calls a month from internal and external clients who request additional services, ask questions and log IT incidents. With this volume of calls, the team is always looking for ways...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    Partnership Approach Leads Top Contact Centre Into New Era of Dependability

    In the financial services sector, Newcastle Building Society's customer contact strategy is a byword for excellence. As well as achieving impressive levels of call handing and customer satisfaction amongst its own savers, the UK's 10th largest mutual has also become established as a provider of 'white label' services to others...

    Provided By Nortel Networks

  • White Papers // Sep 2009

    Top 10 Reasons to Migrate From Your Nortel Meridian 1 to the Nortel Communication Server 1000

    As a leading provider of solutions that connect the globe, Nortel understands the challenges of today's businesses, including the need to reduce operating costs, simplify management and keep the workforce connected - while taking into account existing system capabilities and future plans. Nortel is here to help address these challenges...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    LG Dacom Boosts Its Residential VoIP Market Using Nortel's Consumer and Multimedia Solutions With 1.3 Million Subscribers 15 Months After Launch

    The Korean market is a highly competitive voice services market and Korean subscribers are also very focused on multimedia products and applications. This carrier's strategy was to clearly differentiate its offering from a voice perspective and to have the capability to bundle multimedia services in a simple way. There-fore, LG...

    Provided By Nortel Networks

  • Case Studies // Aug 2009

    Russia's Leading International Carrier Meets Mounting Bandwidth Demands While Accelerating Service Delivery and Lowering Costs - With the Nortel 40G Solution

    The RASCOM network encompasses a very large and diverse geography across Russia. By 2007, RASCOM's management and planning staff could see that their customers' demands, fueled by rapid growth in Internet traffic, would soon be stretching the company's 10G optical network to its limits. In order to meet the very...

    Provided By Nortel Networks

  • Case Studies // Aug 2009

    European Cable Operator Paves the Way to the IP Powered Home With an Innovative Triple Play Offer

    This carrier expanded its presence in its market with a rich and price competitive triple play offer delivering reliable high bandwidth internet access, telephony and television services that meet the needs of consumers of all ages. To do this, they needed to evolve their existing one-way cable network that was...

    Provided By Nortel Networks

  • Case Studies // Jul 2009

    Leveraging IT to Create an Innovative, Collaborative, Student-Centric Curricula

    Though less than a decade old, Franklin W. Olin College of Engineering, located in Needham, Mass., is already competing against the finest engineering schools in the country, including MIT and Stanford, for top-notch students. These students are ultra-tech savvy and rely very heavily on communications tools in the classroom and...

    Provided By Nortel Networks

  • White Papers // Jul 2009

    SIP Trunking: The What, How and Why

    Session Initiation Protocol (SIP) has emerged as the universal blueprint for IP Telephony and unified communications in general. By supporting a wide range of media sessions, SIP allows users to engage in anytime-anywhere integrated business communications regardless of location, media type or device. For enterprises, the benefits of SIP can...

    Provided By Nortel Networks

  • Case Studies // Jun 2009

    High Performance Network Supports Brand New, Leading-EDGE Hospital Services

    Onze Lieve Vrouw Ziekenhuis (OLV) was constructing a brand new hospital building at its campus in Aalst, Belgium. Designed to deliver outpatient services to the local community, this building would feature 12 state-of-the-art digital operating theatres. From here, surgeons wanted to take advantage of the latest medical technologies, to broadcast...

    Provided By Nortel Networks

  • White Papers // Jun 2009

    10 Ways to Reduce Mobile Costs: Mobile Usage Is Growing, But Mobility Spend Doesn't Have To

    By 2012, one in every three dollars of enterprise IT spend will be on mobility, with overall spend forecasted to exceed $1.4 trillion (USD). Proof of this trend is all around. Mobile devices can be seen everywhere as more and more people demand anytime-anywhere access to each other, the Internet...

    Provided By Nortel Networks

  • White Papers // Jun 2009

    Nortel's Layered Defense Approach to Network Security

    The Nortel Layered Defense approach to network security is designed to ensure there are no single points of security failure in a network, thus allowing the network to adapt to new and changing threats. It is accomplished by using multiple approaches to security enforcement at multiple areas within a network....

    Provided By Nortel Networks

  • White Papers // Jun 2009

    SIP Business Trunking, a Nortel IP Powered Business Solution

    Leveraging its Carrier and Enterprise VoIP leadership, Nortel brings to market Session Initiation Protocol (SIP) Business Trunking to allow service providers and enterprises to benefit from the best of VoIP technology at the lowest cost and from additional value added / revenue generating services such as Unified Communications and Mobile...

    Provided By Nortel Networks

  • White Papers // Jun 2009

    Factors to Consider When Deploying Microsoft Office Communications Server (OCS) 2007 Release 2

    In today's global economy, many companies face the challenge of workforces that are increasingly distributed and yet must work together more effectively than ever before. Unified communications addresses this challenge by simplifying how people connect and interact with one another as well as with applications. With unified communications, presence; real-time...

    Provided By Nortel Networks

  • Case Studies // May 2009

    Asus's Unified Communication Deployment Results in Increased Productivity and Improved Customer Service

    ASUSteK Computer Inc (ASUS) is one of the world's largest computer and IT suppliers and has more than 100,000 global staff. The challenge was to improve workforce productivity, increase customer service responsiveness and decrease communication costs. ASUS deployed Nortel Communication Server 1000, Nortel Multimedia Conferencing, Nortel Contact Center solutions and...

    Provided By Nortel Networks

  • Case Studies // May 2009

    Rmit University Invests in High-Tech Communications to Deliver World-Class Education

    RMIT is one of Australia's leading educational institutions. By 2006 its communications network was in urgent need of a complete upgrade. The most pressing issue was that RMIT's legacy voice system was close to the end of its life. Some of the PABXs were 25 years old, so cost-effective support...

    Provided By Nortel Networks

  • Case Studies // May 2009

    Tennis Australia Aces With a Converged IP Network From Nortel

    Tennis Australia is the governing body for all amateur and professional tennis competitions within Australia. Tennis Australia was facing a major challenge in 2007 due to the fluctuating demands on their network. To accommodate this influx of people, and ensure the seamless execution of the event, Tennis Australia needed to...

    Provided By Nortel Networks

  • White Papers // May 2009

    End User Insights: The REAL Value of Unified Messaging: What End Users Have to Say - In Their Own Words

    Customers, partners, colleagues, just about everyone, expect - and demand - instant responsiveness. To enable this instant response, employees need to have access to the latest communications and personal productivity tools. One of these productivity tools is Unified Messaging (UM). Unified messaging is the integration of voice, fax, and email...

    Provided By Nortel Networks

  • White Papers // May 2009

    Assessing the Opportunity for CEBS: Five Key Considerations

    Communications is now deeply ingrained in critical day-to-day business processes. Any enterprise that wants to be successful must now look at their communications in an entirely new way - as a "Whole" rather than just a set of separate devices, components and applications. Communications isn't simply part of doing business;...

    Provided By Nortel Networks

  • White Papers // May 2009

    Action Plan for Workforce and Business Continuity Planning - Pandemics, Swine and Avian Flu: Enabling Full Productivity in the Event of a Pandemic

    In the event of a pandemic or global disease outbreak, this is exactly the scenario that most organizations and employees would be facing. Enterprises and public sector organizations would be wise to prepare, but where do one start? Equipping the office for daily communication is easy, but if one don't...

    Provided By Nortel Networks

  • White Papers // Mar 2009

    Toll Fraud Prevention - Lock Thieves Out of Your Phone System

    They're called "Hackers", "Phone Phreaks", "Dump Bin Divers" and "Shoulder Surfers". They sell information between themselves and they cost businesses millions of dollars each year. They use weaknesses in corporate Call Server/PABX/Key System programming for personal gain at the (considerable) expense of the victims, and system may be their next...

    Provided By Nortel Networks

  • White Papers // Mar 2009

    Delivering Secure Network Access Management for Universities: The Nortel Identity Engines Portfolio Provides Universities With Flexible, Granular Access Controls

    University IT staff must satisfy the computing needs for a broad population of users including students, researchers, faculty, non-academic staff and guests. The challenge is to maintain network security while providing a diverse set of users differentiated access to network resources. This white paper summarizes the complex access management challenges...

    Provided By Nortel Networks

  • White Papers // Mar 2009

    Nortel Hosted Solutions Center - Security Overview

    When a customer entrusts Nortel with the hosting of their network, they not only want to know that their network is being managed efficiently, cost-effectively and with the latest technology, they also want to be reassured that their business and network are safe and secure. Network security breaches can have...

    Provided By Nortel Networks

  • Case Studies // Mar 2009

    KMITL Learns the Value of Collaboration With Nortel-Microsoft Unified Communications

    King Mongkut's Institute of Technology Ladkrabang (KMITL) is Thailand's leading technical university. Unified Communication (UC) which breaks down the barriers between email, voice, video, conferencing, instant messaging and presence applications, was recognized by university planners as an important complement to traditional top-down e-learning delivery methods. Application of these capabilities across...

    Provided By Nortel Networks

  • Case Studies // Feb 2009

    Customer Interaction Solution Provides Improved Patient Quality of Life

    Hospice of Palm Beach County, one of the largest non-profit hospices in North America, has been providing quality hospice services for more than 30 years. Tremendous growth was a catalyst that prompted Hospice of Palm Beach County to make important long-term decisions about their contact center and telephony infrastructure. The...

    Provided By Nortel Networks

  • White Papers // Feb 2009

    Nortel's Investment Recovery Operations Minimize Waste for Customers' Networks

    Nortel is proud of its membership in the Olympic Family, as the Official Converged Network Equipment Supplier for the Vancouver 2010 Olympic Winter Games, as well as its partnership with the Olympic Games in London in 2012. This paper uses examples of equipment provided to the Vancouver Organizing Committee for...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    World-Leading IPC Service Provider Boosts Productivity and Improves Customer Service With Enhanced Network

    Since 1983, Advantech, the world-leading IPC service provider, has always been an innovator in the development and manufacturing of high-quality, high-performance solutions and services in the embedded computing, industrial computing and automation markets. There was a need of a faster and smoother communications network that can help collaborate more effectively....

    Provided By Nortel Networks

  • White Papers // Jan 2009

    How to Accelerate Business Processes Through Communications-Enabled Applications

    This white paper explores what it takes to improve business processes and identifies four key areas through which organizations have the opportunity to accelerate their business. The paper also discusses Nortel's approach to delivering software solutions and services. This approach is centered on the Nortel Agile Communication Environment - communications...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    Cadence Design Systems - Unified Communications

    Cadence Design Systems is a global leader in software, hardware, methodologies, and services that play essential roles in accelerating innovation in today's highly complex integrated circuits, printed circuit boards, and electronics systems. Cadence needed a way to help its customer decrease the development time and increase the accuracy and quality...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    A Stronger WLAN Business Case

    More than five years ago, Nortel IT began deploying WLAN as a convenience service for nomadic employees. The challenge was to improve business case for WLAN and to demonstrate real cost savings. Nortel's business transformation and location strategy provided the opportunity to reduce costs. Transforming geographic footprint means that some...

    Provided By Nortel Networks

  • Case Studies // Sep 2008

    Emily Cooperative Telephone Company Paves Way for New Services for End Users in the Midwest

    With legacy gear that was being discontinued and a growing demand for converged, high-bandwidth services, Emily Cooperative Telephone Company sought a solution that would avoid a forklift upgrade yet would still provide new services. To address their growing needs, Emily Cooperative Telephone Company deployed a Nortel solution including the Communication...

    Provided By Nortel Networks

  • Case Studies // Sep 2008

    Gigabit Ethernet Suits Madura Coats Facility

    As a major manufacturer in a highly competitive global industry, Coats Ltd has an ongoing requirement to keep its operations running as efficiently as possible. This includes investments in industrial process machinery as well as in information technology that helps the company's administrative sta. work together as effectively as possible....

    Provided By Nortel Networks

  • Case Studies // Sep 2008

    Russian Outsourced Call Centre Improves Service With Latest IP Technology

    Wilstream wanted to improve contact centre capability in order to offer a higher level of service to clients. Wilstream deployed a new 200-agent contact centre at Wilstream's new offices in Moscow, in addition to the company's existing 200-agent contact centre, also in Moscow. A Nortel Communication Server 1000 with CallPilot...

    Provided By Nortel Networks

  • Case Studies // Oct 2008

    Oil and Gas Facilities Company Enhances Business Operations Through Resilient Data Network

    Petrofac wanted to enhance business productivity by implementing a state-of-the-art, highly resilient network and data centre in Petrofac's brand new HeadQuarters (HQ) building. Petrofac deployed an actively resilient network built on Nortel Ethernet Routing Switch 8600s at the core and Nortel Ethernet Routing Switch 5520s at the edge. Issue resolution,...

    Provided By Nortel Networks

  • Case Studies // Sep 2008

    Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience

    Firstsource Solutions wanted to provide them with an Interactive Voice Response (IVR) system that would enable the company to offer advanced self-service functionality for one of its clients. Based on the Nortel Media Processing Server (MPS) 500, Firstsource was able to implement an advanced IVR solution that delivered a more...

    Provided By Nortel Networks

  • White Papers // Oct 2008

    T-Mobile International and Nortel Long Term Evolution Trial

    The objective of this paper is to provide a basic overview of the Long Term Evolution (LTE) trial system operating in Bonn, Germany through cooperation between T-Mobile International and Nortel. Nortel has additional technical papers on LTE available for those readers seeking more detailed information on LTE technical milestones and...

    Provided By Nortel Networks

  • White Papers // Nov 2008

    Deploying and Implementing a Unified Communications Solution

    A Unified Communication (UC) infrastructure opens the door for employees to communicate and collaborate more effectively and efficiently. The business advantages of UC are clear: increased employee productivity, greater business flexibility and higher levels of customer satisfaction. The journey to achieving this level of flexibility does, however, pose challenges. IT...

    Provided By Nortel Networks

  • White Papers // Nov 2008

    Evaluating Your Network and Assessing Your Risk in a Unified Communication Implementation

    As the due diligence phase of a UC project, network evaluation and security assessment are far from glamorous activities. Nonetheless, this phase needs to be approached methodically and zealously at once, with a commitment to both breadth of scope and attention to detail. Certainly, lack of diligence and thoroughness during...

    Provided By Nortel Networks

  • White Papers // Mar 2009

    Nortel Hosted Solutions Center - Security Overview

    When a customer entrusts Nortel with the hosting of their network, they not only want to know that their network is being managed efficiently, cost-effectively and with the latest technology, they also want to be reassured that their business and network are safe and secure. Network security breaches can have...

    Provided By Nortel Networks

  • Case Studies // Nov 2008

    Moving 4ward With Unified Communications

    Based in Hong Kong, 4ward is a hosting company specializing in IT, telephony and unified communications. 4ward employees are highly mobile, and they needed the flexibility to use either their desk phone or PC for voice communications, and to be reachable on any device - without burdening their customers with...

    Provided By Nortel Networks

  • Case Studies // May 2009

    Asus's Unified Communication Deployment Results in Increased Productivity and Improved Customer Service

    ASUSteK Computer Inc (ASUS) is one of the world's largest computer and IT suppliers and has more than 100,000 global staff. The challenge was to improve workforce productivity, increase customer service responsiveness and decrease communication costs. ASUS deployed Nortel Communication Server 1000, Nortel Multimedia Conferencing, Nortel Contact Center solutions and...

    Provided By Nortel Networks

  • Case Studies // Oct 2008

    Robust Voice and Data Network Underpins an Innovative World-Class Learning Environment

    The Broad Oak campus at Accrington & Rossendale College is one of the most cutting-edge learning institutions in the UK. The challenge was to build modern networking technologies into a new state-of-the-art campus, as part of a government-funded ?16m renovation project. College deployed a new Nortel voice and data network...

    Provided By Nortel Networks

  • Case Studies // Jun 2009

    High Performance Network Supports Brand New, Leading-EDGE Hospital Services

    Onze Lieve Vrouw Ziekenhuis (OLV) was constructing a brand new hospital building at its campus in Aalst, Belgium. Designed to deliver outpatient services to the local community, this building would feature 12 state-of-the-art digital operating theatres. From here, surgeons wanted to take advantage of the latest medical technologies, to broadcast...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    PPL Telcom

    PPL Telcom is a wholly owned U.S. subsidiary of PPL Corporation, a Fortune 500 utility company. PPL wanted to differentiate itself from the local competition by building a tolerant network capable of offering differentiated services, with fiber connections as close to the customer site as possible while minimizing capital expenditures....

    Provided By Nortel Networks

  • Case Studies // Aug 2009

    Russia's Leading International Carrier Meets Mounting Bandwidth Demands While Accelerating Service Delivery and Lowering Costs - With the Nortel 40G Solution

    The RASCOM network encompasses a very large and diverse geography across Russia. By 2007, RASCOM's management and planning staff could see that their customers' demands, fueled by rapid growth in Internet traffic, would soon be stretching the company's 10G optical network to its limits. In order to meet the very...

    Provided By Nortel Networks

  • Case Studies // May 2009

    Rmit University Invests in High-Tech Communications to Deliver World-Class Education

    RMIT is one of Australia's leading educational institutions. By 2006 its communications network was in urgent need of a complete upgrade. The most pressing issue was that RMIT's legacy voice system was close to the end of its life. Some of the PABXs were 25 years old, so cost-effective support...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    Professional Body Lays Foundations for Unified Communications Through Cutting-Edge VoIP

    Royal College of Physicians (RCP) wanted to move to a system that could support flexible ways of working. As a professional body responsible for a whole range of activities in the medical field - from training and development, to holding clinical audits and publishing books, newsletters and guidelines - RCP...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Sabre

    Sabre Holdings is a world leader in commercial, retail and online travel products, and providing distribution and technology solutions for the travel industry. Sabre operated a dedicated network infrastructure to connect more than 10,000 customer sites and suppliers to core their services. Sabre was looking for a streamlined design that...

    Provided By Nortel Networks

  • Case Studies // May 2009

    Tennis Australia Aces With a Converged IP Network From Nortel

    Tennis Australia is the governing body for all amateur and professional tennis competitions within Australia. Tennis Australia was facing a major challenge in 2007 due to the fluctuating demands on their network. To accommodate this influx of people, and ensure the seamless execution of the event, Tennis Australia needed to...

    Provided By Nortel Networks

  • Case Studies // Nov 2008

    Leading by Example: The Missouri Department of Conservat Ion Gets Greener With Advanced Networking Technology

    Faced with the need to upgrade its voice and data networks to more effectively and cost-efficiently serve the people of Missouri, the Missouri Department of Conservation set an objective of doing so with an environmentally friendly solution. The Department of Conservation has deployed a Nortel Communication Server 1000 at its...

    Provided By Nortel Networks

  • Case Studies // Mar 2010

    Nortel on Nortel: Improving Remote Access Security with VPN Tunnel Guard

    The notion of this case study is to discuss the technical solution that Nortel IT made use of for securing remote endpoints using Virtual Private Network (VPN) Tunnel Guard. It is an in-depth analysis of the Nortel IT Implementation Steps that explains how the organization manages the project and minimizes...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel on Nortel: A WLAN Success Story: Wireless Office

    When the Nortel sales and engineering office in Albany wanted to deploy a voice and data network solution, they were looking at providing employee mobility and office flexibility. But they wanted to keep the costs under control. The Nortel WLAN 2300 products offer secure voice and data service. They work...

    Provided By Nortel Networks

  • Case Studies // Aug 2009

    European Cable Operator Paves the Way to the IP Powered Home With an Innovative Triple Play Offer

    This carrier expanded its presence in its market with a rich and price competitive triple play offer delivering reliable high bandwidth internet access, telephony and television services that meet the needs of consumers of all ages. To do this, they needed to evolve their existing one-way cable network that was...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel Network Case Study: ASG

    ASG is a global enterprise offering a comprehensive suite of Identity, Applications, Operations, Information, Performance, and Infrastructure Management solutions. Each time a new company is acquired, the ASG Telecommunications department faces the challenge to quickly and efficiently assimilate and enhance the technology obtained, while integrating communications and business processes -...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel Network Case Study: Adelphi

    Adelphi provides market intelligence to global drug companies and employs some 500 scientists in offices around the world. Adelphi's legacy communication system lacked the resilience and features needed to provide reliable, productive service to the company's growing business, and was proving extremely costly to maintain. Adelphi chose to deploy the...

    Provided By Nortel Networks

  • White Papers // Sep 2008

    WLAN IP Telephony Installation and Commissioning

    Employees carry wireless handsets to make and receive calls as they move throughout the building. The handsets are used only on the premises; they are not cellular phones. The handsets communicate with the CS 1000 and with the WLAN IP Telephony Manager 2245. Just like wired telephones, the wireless handsets...

    Provided By Nortel Networks

  • White Papers // Oct 2009

    SOA, Web Services and Enterprise 2.0 in the Contact Center

    All of ones life in an age where the customer is king and minor blips in customer service can instantly become the fodder of social networking and video sharing Internet sites. Companies are struggling to understand how they can streamline existing processes, or create new ones, that improve service delivery...

    Provided By Nortel Networks

  • White Papers // Sep 2008

    Combinatorial Optimization Problems in Wireless Switch Design

    The purpose of this paper is to illustrate the diversity of combinatorial problems encountered in the design of wireless switching systems. This is done via a representative selection of examples of real problems along with their associated solution methods. It should be emphasized that all the solution methods presented in...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Leading Brewer Keeps Workforce Productive and the World Refreshed

    Grupo Modelo, founded in 1925, is the leader in Mexico in the production, distribution and marketing of beer. Grupo Modelo's main headquarters located in Mexico City is where it distributes its core equipment from within a Data Center. Modelo's need was to have connectivity among all of its branches and...

    Provided By Nortel Networks

  • Case Studies // Oct 2008

    Leading BPO Drives Customer Satisfaction Using Advanced Customer Contact Solutions

    HTMT Global Solutions is a global provider of call center and other Business Process Outsourcing (BPO) services. Because it provides such a fundamentally important service to its clients, HTMT often works alongside those clients to design and deploy innovative communications solutions. Such a need arose when one of HTMT's major...

    Provided By Nortel Networks

  • Case Studies // Feb 2009

    Customer Interaction Solution Provides Improved Patient Quality of Life

    Hospice of Palm Beach County, one of the largest non-profit hospices in North America, has been providing quality hospice services for more than 30 years. Tremendous growth was a catalyst that prompted Hospice of Palm Beach County to make important long-term decisions about their contact center and telephony infrastructure. The...

    Provided By Nortel Networks

  • Case Studies // Oct 2008

    Ibmec S?o Paulo Reduces Costs and Energy Consumption Using Efficient Data Network

    Ibmec S?o Paulo provides programs ranging from undergraduate courses to continuing education for different stages of students' careers, with the objective of developing leaders and professionals that can make a difference. In order to improve the learning conditions of its students, the school makes ongoing investments in the development of...

    Provided By Nortel Networks

  • Case Studies // Oct 2008

    Market-Leading Manufacturer Scales for Growth Through Advanced Contact Centre Technology

    Ideal Boilers' challenge was to enhance its contact centre capabilities in order to deliver a brand new service. An IP contact centre solution based upon the Nortel Communication Server 1000, integrated with the comprehensive Nortel Contact Center Portfolio. Nortel CallPilot delivers unified messaging to the desktop for staff in the...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    Leading Communications Provider Transforms Contact Centre Service Through Fully Integrated Unified Communications

    KCOM understands the importance of handling customer queries as efficiently as possible. Its IT service desk handles approximately 6,000 telephone calls a month from internal and external clients who request additional services, ask questions and log IT incidents. With this volume of calls, the team is always looking for ways...

    Provided By Nortel Networks

  • Case Studies // Mar 2009

    KMITL Learns the Value of Collaboration With Nortel-Microsoft Unified Communications

    King Mongkut's Institute of Technology Ladkrabang (KMITL) is Thailand's leading technical university. Unified Communication (UC) which breaks down the barriers between email, voice, video, conferencing, instant messaging and presence applications, was recognized by university planners as an important complement to traditional top-down e-learning delivery methods. Application of these capabilities across...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    LG Dacom Boosts Its Residential VoIP Market Using Nortel's Consumer and Multimedia Solutions With 1.3 Million Subscribers 15 Months After Launch

    The Korean market is a highly competitive voice services market and Korean subscribers are also very focused on multimedia products and applications. This carrier's strategy was to clearly differentiate its offering from a voice perspective and to have the capability to bundle multimedia services in a simple way. There-fore, LG...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    New York State Unified Court System

    The New York State Unified Court System is a large and diverse organization with almost 1,200 judges. The New York State Unified Court System wanted to implement a true converged network that would drive operational cost savings, but and more importantly allow them to leverage a series of new services...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    Partnership Approach Leads Top Contact Centre Into New Era of Dependability

    In the financial services sector, Newcastle Building Society's customer contact strategy is a byword for excellence. As well as achieving impressive levels of call handing and customer satisfaction amongst its own savers, the UK's 10th largest mutual has also become established as a provider of 'white label' services to others...

    Provided By Nortel Networks

  • White Papers // Jan 2009

    How to Accelerate Business Processes Through Communications-Enabled Applications

    This white paper explores what it takes to improve business processes and identifies four key areas through which organizations have the opportunity to accelerate their business. The paper also discusses Nortel's approach to delivering software solutions and services. This approach is centered on the Nortel Agile Communication Environment - communications...

    Provided By Nortel Networks

  • White Papers // Nov 2008

    Defining Your Unified Communication Project

    This paper is the first in a series of three white papers outlining the "whats and whys" of a successful UC implementation project. This white paper is designed to help IT executives and managers appreciate the scope and expected outcomes of the planning or project definition stage. Based on the...

    Provided By Nortel Networks