Nortel Networks

Displaying 1-40 of 59 results

  • Case Studies // Mar 2010

    Nortel on Nortel: Improving Remote Access Security with VPN Tunnel Guard

    The notion of this case study is to discuss the technical solution that Nortel IT made use of for securing remote endpoints using Virtual Private Network (VPN) Tunnel Guard. It is an in-depth analysis of the Nortel IT Implementation Steps that explains how the organization manages the project and minimizes...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    PPL Telcom

    PPL Telcom is a wholly owned U.S. subsidiary of PPL Corporation, a Fortune 500 utility company. PPL wanted to differentiate itself from the local competition by building a tolerant network capable of offering differentiated services, with fiber connections as close to the customer site as possible while minimizing capital expenditures....

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Sabre

    Sabre Holdings is a world leader in commercial, retail and online travel products, and providing distribution and technology solutions for the travel industry. Sabre operated a dedicated network infrastructure to connect more than 10,000 customer sites and suppliers to core their services. Sabre was looking for a streamlined design that...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel on Nortel: A WLAN Success Story: Wireless Office

    When the Nortel sales and engineering office in Albany wanted to deploy a voice and data network solution, they were looking at providing employee mobility and office flexibility. But they wanted to keep the costs under control. The Nortel WLAN 2300 products offer secure voice and data service. They work...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel Network Case Study: ASG

    ASG is a global enterprise offering a comprehensive suite of Identity, Applications, Operations, Information, Performance, and Infrastructure Management solutions. Each time a new company is acquired, the ASG Telecommunications department faces the challenge to quickly and efficiently assimilate and enhance the technology obtained, while integrating communications and business processes -...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel Network Case Study: Adelphi

    Adelphi provides market intelligence to global drug companies and employs some 500 scientists in offices around the world. Adelphi's legacy communication system lacked the resilience and features needed to provide reliable, productive service to the company's growing business, and was proving extremely costly to maintain. Adelphi chose to deploy the...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    New York State Unified Court System

    The New York State Unified Court System is a large and diverse organization with almost 1,200 judges. The New York State Unified Court System wanted to implement a true converged network that would drive operational cost savings, but and more importantly allow them to leverage a series of new services...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Leading Brewer Keeps Workforce Productive and the World Refreshed

    Grupo Modelo, founded in 1925, is the leader in Mexico in the production, distribution and marketing of beer. Grupo Modelo's main headquarters located in Mexico City is where it distributes its core equipment from within a Data Center. Modelo's need was to have connectivity among all of its branches and...

    Provided By Nortel Networks

  • White Papers // Oct 2009

    Nortel Secure Unified Communications

    Enterprises are wise to capitalize on the productivity, performance and personalization advantages of IP multimedia communications. The greater the reach and availability of the network, the greater its vulnerability to threats from within and outside the organization. Nortel security solutions are VoIP-aware, and VoIP solutions are security aware, providing strong...

    Provided By Nortel Networks

  • White Papers // Oct 2009

    SOA, Web Services and Enterprise 2.0 in the Contact Center

    All of ones life in an age where the customer is king and minor blips in customer service can instantly become the fodder of social networking and video sharing Internet sites. Companies are struggling to understand how they can streamline existing processes, or create new ones, that improve service delivery...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    Professional Body Lays Foundations for Unified Communications Through Cutting-Edge VoIP

    Royal College of Physicians (RCP) wanted to move to a system that could support flexible ways of working. As a professional body responsible for a whole range of activities in the medical field - from training and development, to holding clinical audits and publishing books, newsletters and guidelines - RCP...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    Leading Communications Provider Transforms Contact Centre Service Through Fully Integrated Unified Communications

    KCOM understands the importance of handling customer queries as efficiently as possible. Its IT service desk handles approximately 6,000 telephone calls a month from internal and external clients who request additional services, ask questions and log IT incidents. With this volume of calls, the team is always looking for ways...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    Partnership Approach Leads Top Contact Centre Into New Era of Dependability

    In the financial services sector, Newcastle Building Society's customer contact strategy is a byword for excellence. As well as achieving impressive levels of call handing and customer satisfaction amongst its own savers, the UK's 10th largest mutual has also become established as a provider of 'white label' services to others...

    Provided By Nortel Networks

  • White Papers // Sep 2009

    Top 10 Reasons to Migrate From Your Nortel Meridian 1 to the Nortel Communication Server 1000

    As a leading provider of solutions that connect the globe, Nortel understands the challenges of today's businesses, including the need to reduce operating costs, simplify management and keep the workforce connected - while taking into account existing system capabilities and future plans. Nortel is here to help address these challenges...

    Provided By Nortel Networks

  • Case Studies // Sep 2009

    LG Dacom Boosts Its Residential VoIP Market Using Nortel's Consumer and Multimedia Solutions With 1.3 Million Subscribers 15 Months After Launch

    The Korean market is a highly competitive voice services market and Korean subscribers are also very focused on multimedia products and applications. This carrier's strategy was to clearly differentiate its offering from a voice perspective and to have the capability to bundle multimedia services in a simple way. There-fore, LG...

    Provided By Nortel Networks

  • Case Studies // Aug 2009

    Russia's Leading International Carrier Meets Mounting Bandwidth Demands While Accelerating Service Delivery and Lowering Costs - With the Nortel 40G Solution

    The RASCOM network encompasses a very large and diverse geography across Russia. By 2007, RASCOM's management and planning staff could see that their customers' demands, fueled by rapid growth in Internet traffic, would soon be stretching the company's 10G optical network to its limits. In order to meet the very...

    Provided By Nortel Networks

  • Case Studies // Aug 2009

    European Cable Operator Paves the Way to the IP Powered Home With an Innovative Triple Play Offer

    This carrier expanded its presence in its market with a rich and price competitive triple play offer delivering reliable high bandwidth internet access, telephony and television services that meet the needs of consumers of all ages. To do this, they needed to evolve their existing one-way cable network that was...

    Provided By Nortel Networks

  • Case Studies // Jul 2009

    Leveraging IT to Create an Innovative, Collaborative, Student-Centric Curricula

    Though less than a decade old, Franklin W. Olin College of Engineering, located in Needham, Mass., is already competing against the finest engineering schools in the country, including MIT and Stanford, for top-notch students. These students are ultra-tech savvy and rely very heavily on communications tools in the classroom and...

    Provided By Nortel Networks

  • White Papers // Jul 2009

    SIP Trunking: The What, How and Why

    Session Initiation Protocol (SIP) has emerged as the universal blueprint for IP Telephony and unified communications in general. By supporting a wide range of media sessions, SIP allows users to engage in anytime-anywhere integrated business communications regardless of location, media type or device. For enterprises, the benefits of SIP can...

    Provided By Nortel Networks

  • Case Studies // Jun 2009

    High Performance Network Supports Brand New, Leading-EDGE Hospital Services

    Onze Lieve Vrouw Ziekenhuis (OLV) was constructing a brand new hospital building at its campus in Aalst, Belgium. Designed to deliver outpatient services to the local community, this building would feature 12 state-of-the-art digital operating theatres. From here, surgeons wanted to take advantage of the latest medical technologies, to broadcast...

    Provided By Nortel Networks

  • White Papers // Jun 2009

    10 Ways to Reduce Mobile Costs: Mobile Usage Is Growing, But Mobility Spend Doesn't Have To

    By 2012, one in every three dollars of enterprise IT spend will be on mobility, with overall spend forecasted to exceed $1.4 trillion (USD). Proof of this trend is all around. Mobile devices can be seen everywhere as more and more people demand anytime-anywhere access to each other, the Internet...

    Provided By Nortel Networks

  • White Papers // Jun 2009

    Nortel's Layered Defense Approach to Network Security

    The Nortel Layered Defense approach to network security is designed to ensure there are no single points of security failure in a network, thus allowing the network to adapt to new and changing threats. It is accomplished by using multiple approaches to security enforcement at multiple areas within a network....

    Provided By Nortel Networks

  • White Papers // Jun 2009

    SIP Business Trunking, a Nortel IP Powered Business Solution

    Leveraging its Carrier and Enterprise VoIP leadership, Nortel brings to market Session Initiation Protocol (SIP) Business Trunking to allow service providers and enterprises to benefit from the best of VoIP technology at the lowest cost and from additional value added / revenue generating services such as Unified Communications and Mobile...

    Provided By Nortel Networks

  • White Papers // Jun 2009

    Factors to Consider When Deploying Microsoft Office Communications Server (OCS) 2007 Release 2

    In today's global economy, many companies face the challenge of workforces that are increasingly distributed and yet must work together more effectively than ever before. Unified communications addresses this challenge by simplifying how people connect and interact with one another as well as with applications. With unified communications, presence; real-time...

    Provided By Nortel Networks

  • Case Studies // May 2009

    Asus's Unified Communication Deployment Results in Increased Productivity and Improved Customer Service

    ASUSteK Computer Inc (ASUS) is one of the world's largest computer and IT suppliers and has more than 100,000 global staff. The challenge was to improve workforce productivity, increase customer service responsiveness and decrease communication costs. ASUS deployed Nortel Communication Server 1000, Nortel Multimedia Conferencing, Nortel Contact Center solutions and...

    Provided By Nortel Networks

  • Case Studies // May 2009

    Rmit University Invests in High-Tech Communications to Deliver World-Class Education

    RMIT is one of Australia's leading educational institutions. By 2006 its communications network was in urgent need of a complete upgrade. The most pressing issue was that RMIT's legacy voice system was close to the end of its life. Some of the PABXs were 25 years old, so cost-effective support...

    Provided By Nortel Networks

  • Case Studies // May 2009

    Tennis Australia Aces With a Converged IP Network From Nortel

    Tennis Australia is the governing body for all amateur and professional tennis competitions within Australia. Tennis Australia was facing a major challenge in 2007 due to the fluctuating demands on their network. To accommodate this influx of people, and ensure the seamless execution of the event, Tennis Australia needed to...

    Provided By Nortel Networks

  • White Papers // May 2009

    End User Insights: The REAL Value of Unified Messaging: What End Users Have to Say - In Their Own Words

    Customers, partners, colleagues, just about everyone, expect - and demand - instant responsiveness. To enable this instant response, employees need to have access to the latest communications and personal productivity tools. One of these productivity tools is Unified Messaging (UM). Unified messaging is the integration of voice, fax, and email...

    Provided By Nortel Networks

  • White Papers // May 2009

    Assessing the Opportunity for CEBS: Five Key Considerations

    Communications is now deeply ingrained in critical day-to-day business processes. Any enterprise that wants to be successful must now look at their communications in an entirely new way - as a "Whole" rather than just a set of separate devices, components and applications. Communications isn't simply part of doing business;...

    Provided By Nortel Networks

  • White Papers // May 2009

    Action Plan for Workforce and Business Continuity Planning - Pandemics, Swine and Avian Flu: Enabling Full Productivity in the Event of a Pandemic

    In the event of a pandemic or global disease outbreak, this is exactly the scenario that most organizations and employees would be facing. Enterprises and public sector organizations would be wise to prepare, but where do one start? Equipping the office for daily communication is easy, but if one don't...

    Provided By Nortel Networks

  • White Papers // Mar 2009

    Toll Fraud Prevention - Lock Thieves Out of Your Phone System

    They're called "Hackers", "Phone Phreaks", "Dump Bin Divers" and "Shoulder Surfers". They sell information between themselves and they cost businesses millions of dollars each year. They use weaknesses in corporate Call Server/PABX/Key System programming for personal gain at the (considerable) expense of the victims, and system may be their next...

    Provided By Nortel Networks

  • White Papers // Mar 2009

    Delivering Secure Network Access Management for Universities: The Nortel Identity Engines Portfolio Provides Universities With Flexible, Granular Access Controls

    University IT staff must satisfy the computing needs for a broad population of users including students, researchers, faculty, non-academic staff and guests. The challenge is to maintain network security while providing a diverse set of users differentiated access to network resources. This white paper summarizes the complex access management challenges...

    Provided By Nortel Networks

  • White Papers // Mar 2009

    Nortel Hosted Solutions Center - Security Overview

    When a customer entrusts Nortel with the hosting of their network, they not only want to know that their network is being managed efficiently, cost-effectively and with the latest technology, they also want to be reassured that their business and network are safe and secure. Network security breaches can have...

    Provided By Nortel Networks

  • Case Studies // Mar 2009

    KMITL Learns the Value of Collaboration With Nortel-Microsoft Unified Communications

    King Mongkut's Institute of Technology Ladkrabang (KMITL) is Thailand's leading technical university. Unified Communication (UC) which breaks down the barriers between email, voice, video, conferencing, instant messaging and presence applications, was recognized by university planners as an important complement to traditional top-down e-learning delivery methods. Application of these capabilities across...

    Provided By Nortel Networks

  • Case Studies // Feb 2009

    Customer Interaction Solution Provides Improved Patient Quality of Life

    Hospice of Palm Beach County, one of the largest non-profit hospices in North America, has been providing quality hospice services for more than 30 years. Tremendous growth was a catalyst that prompted Hospice of Palm Beach County to make important long-term decisions about their contact center and telephony infrastructure. The...

    Provided By Nortel Networks

  • White Papers // Feb 2009

    Nortel's Investment Recovery Operations Minimize Waste for Customers' Networks

    Nortel is proud of its membership in the Olympic Family, as the Official Converged Network Equipment Supplier for the Vancouver 2010 Olympic Winter Games, as well as its partnership with the Olympic Games in London in 2012. This paper uses examples of equipment provided to the Vancouver Organizing Committee for...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    World-Leading IPC Service Provider Boosts Productivity and Improves Customer Service With Enhanced Network

    Since 1983, Advantech, the world-leading IPC service provider, has always been an innovator in the development and manufacturing of high-quality, high-performance solutions and services in the embedded computing, industrial computing and automation markets. There was a need of a faster and smoother communications network that can help collaborate more effectively....

    Provided By Nortel Networks

  • White Papers // Jan 2009

    How to Accelerate Business Processes Through Communications-Enabled Applications

    This white paper explores what it takes to improve business processes and identifies four key areas through which organizations have the opportunity to accelerate their business. The paper also discusses Nortel's approach to delivering software solutions and services. This approach is centered on the Nortel Agile Communication Environment - communications...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    Cadence Design Systems - Unified Communications

    Cadence Design Systems is a global leader in software, hardware, methodologies, and services that play essential roles in accelerating innovation in today's highly complex integrated circuits, printed circuit boards, and electronics systems. Cadence needed a way to help its customer decrease the development time and increase the accuracy and quality...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    A Stronger WLAN Business Case

    More than five years ago, Nortel IT began deploying WLAN as a convenience service for nomadic employees. The challenge was to improve business case for WLAN and to demonstrate real cost savings. Nortel's business transformation and location strategy provided the opportunity to reduce costs. Transforming geographic footprint means that some...

    Provided By Nortel Networks

  • White Papers // Nov 2008

    Deploying and Implementing a Unified Communications Solution

    A Unified Communication (UC) infrastructure opens the door for employees to communicate and collaborate more effectively and efficiently. The business advantages of UC are clear: increased employee productivity, greater business flexibility and higher levels of customer satisfaction. The journey to achieving this level of flexibility does, however, pose challenges. IT...

    Provided By Nortel Networks

  • White Papers // Nov 2008

    Evaluating Your Network and Assessing Your Risk in a Unified Communication Implementation

    As the due diligence phase of a UC project, network evaluation and security assessment are far from glamorous activities. Nonetheless, this phase needs to be approached methodically and zealously at once, with a commitment to both breadth of scope and attention to detail. Certainly, lack of diligence and thoroughness during...

    Provided By Nortel Networks

  • White Papers // Mar 2009

    Nortel Hosted Solutions Center - Security Overview

    When a customer entrusts Nortel with the hosting of their network, they not only want to know that their network is being managed efficiently, cost-effectively and with the latest technology, they also want to be reassured that their business and network are safe and secure. Network security breaches can have...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    PPL Telcom

    PPL Telcom is a wholly owned U.S. subsidiary of PPL Corporation, a Fortune 500 utility company. PPL wanted to differentiate itself from the local competition by building a tolerant network capable of offering differentiated services, with fiber connections as close to the customer site as possible while minimizing capital expenditures....

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Sabre

    Sabre Holdings is a world leader in commercial, retail and online travel products, and providing distribution and technology solutions for the travel industry. Sabre operated a dedicated network infrastructure to connect more than 10,000 customer sites and suppliers to core their services. Sabre was looking for a streamlined design that...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel on Nortel: A WLAN Success Story: Wireless Office

    When the Nortel sales and engineering office in Albany wanted to deploy a voice and data network solution, they were looking at providing employee mobility and office flexibility. But they wanted to keep the costs under control. The Nortel WLAN 2300 products offer secure voice and data service. They work...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel Network Case Study: ASG

    ASG is a global enterprise offering a comprehensive suite of Identity, Applications, Operations, Information, Performance, and Infrastructure Management solutions. Each time a new company is acquired, the ASG Telecommunications department faces the challenge to quickly and efficiently assimilate and enhance the technology obtained, while integrating communications and business processes -...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    Nortel Network Case Study: Adelphi

    Adelphi provides market intelligence to global drug companies and employs some 500 scientists in offices around the world. Adelphi's legacy communication system lacked the resilience and features needed to provide reliable, productive service to the company's growing business, and was proving extremely costly to maintain. Adelphi chose to deploy the...

    Provided By Nortel Networks

  • White Papers // Oct 2009

    SOA, Web Services and Enterprise 2.0 in the Contact Center

    All of ones life in an age where the customer is king and minor blips in customer service can instantly become the fodder of social networking and video sharing Internet sites. Companies are struggling to understand how they can streamline existing processes, or create new ones, that improve service delivery...

    Provided By Nortel Networks

  • Case Studies // Jan 2010

    New York State Unified Court System

    The New York State Unified Court System is a large and diverse organization with almost 1,200 judges. The New York State Unified Court System wanted to implement a true converged network that would drive operational cost savings, but and more importantly allow them to leverage a series of new services...

    Provided By Nortel Networks

  • White Papers // Jan 2009

    How to Accelerate Business Processes Through Communications-Enabled Applications

    This white paper explores what it takes to improve business processes and identifies four key areas through which organizations have the opportunity to accelerate their business. The paper also discusses Nortel's approach to delivering software solutions and services. This approach is centered on the Nortel Agile Communication Environment - communications...

    Provided By Nortel Networks

  • White Papers // Nov 2008

    Defining Your Unified Communication Project

    This paper is the first in a series of three white papers outlining the "whats and whys" of a successful UC implementation project. This white paper is designed to help IT executives and managers appreciate the scope and expected outcomes of the planning or project definition stage. Based on the...

    Provided By Nortel Networks

  • White Papers // Sep 2009

    Top 10 Reasons to Migrate From Your Nortel Meridian 1 to the Nortel Communication Server 1000

    As a leading provider of solutions that connect the globe, Nortel understands the challenges of today's businesses, including the need to reduce operating costs, simplify management and keep the workforce connected - while taking into account existing system capabilities and future plans. Nortel is here to help address these challenges...

    Provided By Nortel Networks

  • White Papers // Oct 2009

    Nortel Secure Unified Communications

    Enterprises are wise to capitalize on the productivity, performance and personalization advantages of IP multimedia communications. The greater the reach and availability of the network, the greater its vulnerability to threats from within and outside the organization. Nortel security solutions are VoIP-aware, and VoIP solutions are security aware, providing strong...

    Provided By Nortel Networks

  • White Papers // Jun 2009

    Nortel's Layered Defense Approach to Network Security

    The Nortel Layered Defense approach to network security is designed to ensure there are no single points of security failure in a network, thus allowing the network to adapt to new and changing threats. It is accomplished by using multiple approaches to security enforcement at multiple areas within a network....

    Provided By Nortel Networks

  • White Papers // Mar 2009

    Toll Fraud Prevention - Lock Thieves Out of Your Phone System

    They're called "Hackers", "Phone Phreaks", "Dump Bin Divers" and "Shoulder Surfers". They sell information between themselves and they cost businesses millions of dollars each year. They use weaknesses in corporate Call Server/PABX/Key System programming for personal gain at the (considerable) expense of the victims, and system may be their next...

    Provided By Nortel Networks

  • White Papers // Dec 2008

    Nortel Sales Enablement Portfolio

    In today's complex business environment, sales success can be more elusive, more challenging and more costly than ever before. Increased competition means that buyers have more choices, and demand more precision and commitment from their would-be suppliers. The knowledge needed to respond to a given sales situation is embedded in...

    Provided By Nortel Networks

  • White Papers // Nov 2008

    911 - Where's Your Emergency?

    What if one is a teleworker calling from laptop VoIP client and one is not in office? Will emergency call go to the correct Public Safety Answering Point (PSAP)? Can emergency teams find one ? Will someone on-site be notified automatically? This white paper will discuss the technology that can...

    Provided By Nortel Networks

  • White Papers // Mar 2009

    Delivering Secure Network Access Management for Universities: The Nortel Identity Engines Portfolio Provides Universities With Flexible, Granular Access Controls

    University IT staff must satisfy the computing needs for a broad population of users including students, researchers, faculty, non-academic staff and guests. The challenge is to maintain network security while providing a diverse set of users differentiated access to network resources. This white paper summarizes the complex access management challenges...

    Provided By Nortel Networks

  • White Papers // Nov 2008

    Carrier Ethernet Solutions for Residential Services

    In its efforts to solve this issue, service providers are turning to Ethernet solutions. Recent innovations have made Carrier Ethernet suitable for deployment in metropolitan and regional networks. The resultant networks are ideally suited to provide high bandwidth connectivity for residential services in a more cost-effective manner than alternative WAN...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    Cadence Design Systems - Unified Communications

    Cadence Design Systems is a global leader in software, hardware, methodologies, and services that play essential roles in accelerating innovation in today's highly complex integrated circuits, printed circuit boards, and electronics systems. Cadence needed a way to help its customer decrease the development time and increase the accuracy and quality...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    A Stronger WLAN Business Case

    More than five years ago, Nortel IT began deploying WLAN as a convenience service for nomadic employees. The challenge was to improve business case for WLAN and to demonstrate real cost savings. Nortel's business transformation and location strategy provided the opportunity to reduce costs. Transforming geographic footprint means that some...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    A WLAN Success Story: Wireless Office

    Nortel IT needed to provide voice and data communications for Nortel sales and engineering staff in Albany, New York. The challenge was that Nortel sales and engineering office in Albany required voice and data network service and employee mobility and office flexibility were key, yet costs needed to be kept...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    Nortel on Nortel: An Anti-Spam Solution That Works

    On any given workday, Nortel IT blocks 97-99% of incoming spam emails, which amounts to between 300,000 to 1.1 million unwanted messages and includes approximately 55,000 messages with malicious attachments. The challenge was to identify and filter out spam from 400,000 to 1.4 million emails sent to employees on any...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    Application Switching Enhances Unix Environment for R&D

    At Nortel IT is centrally host and manage a Unix server environment for approximately 12,000 R&D employees running CPU-intensive design applications that produce high transaction volumes. The challenge was to provide a highly available, reliable and scalable server environment for R&D. So, it deployed Nortel Application Switches that is used...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    Better Control and Management With a Technology Architecture Roadmap

    With shrinking IT budgets, technology investments need to be sound decisions based on useful, viable and relevant information. The challenge was out-of-date architecture documentation based on non-viable technical wish-lists. Nortel deployed a documented and agreed upon technology architecture roadmap that contains a set of guiding principles, aligns to business requirements...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    Nortel Networks Case Study: CallPilot Password Reset

    Thousands of Nortel employees use Nortel CallPilot for voicemail. The challenge was to look for an inexpensive method to reset voicemail passwords without Level 1 Help Desk assistance. The Nortel IT team developed a self-service application that allows Nortel employees to reset their CallPilot password in the event that they...

    Provided By Nortel Networks

  • White Papers // Jun 2009

    SIP Business Trunking, a Nortel IP Powered Business Solution

    Leveraging its Carrier and Enterprise VoIP leadership, Nortel brings to market Session Initiation Protocol (SIP) Business Trunking to allow service providers and enterprises to benefit from the best of VoIP technology at the lowest cost and from additional value added / revenue generating services such as Unified Communications and Mobile...

    Provided By Nortel Networks

  • White Papers // Jun 2009

    Factors to Consider When Deploying Microsoft Office Communications Server (OCS) 2007 Release 2

    In today's global economy, many companies face the challenge of workforces that are increasingly distributed and yet must work together more effectively than ever before. Unified communications addresses this challenge by simplifying how people connect and interact with one another as well as with applications. With unified communications, presence; real-time...

    Provided By Nortel Networks

  • White Papers // Dec 2008

    Fueling Customer Interactivity to Drive Loyalty and Business Optimization: Exploring the Values of Leveraging Customer-Centric Technology and Business Principals

    Business in a Web 2.0 world puts the customer at the center of communications. Blogs and social networking are considered the source for information about today's products and services, and customer experiences with the enterprise spread like wildfire through Internet communities. Companies that have a customer centric view vertically and...

    Provided By Nortel Networks

  • White Papers // Feb 2009

    Nortel's Investment Recovery Operations Minimize Waste for Customers' Networks

    Nortel is proud of its membership in the Olympic Family, as the Official Converged Network Equipment Supplier for the Vancouver 2010 Olympic Winter Games, as well as its partnership with the Olympic Games in London in 2012. This paper uses examples of equipment provided to the Vancouver Organizing Committee for...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    Nortel on Nortel: Upgrading WLAN Security to 802.11i

    At Nortel IT security is always top of mind, especially when making changes to the Wireless LAN (WLAN) infrastructure. The challenge was to simplify the end user experience for wireless LAN connection and authentication process. It deployed Nortel WLAN Security Switch - together with the ratification of the IEEE 802.11i...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    Nortel Networks Case Study: Open Mobile

    Open Mobile is an operator that serves the Puerto Rico wireless market and launched in June of 2007. Open Mobile is characterized by its innovative products and solutions portfolio that it provides its subscribers. Open Mobile replaced the aging Movistar wireless network with an infrastructure that would help to reduce...

    Provided By Nortel Networks

  • White Papers // May 2009

    Action Plan for Workforce and Business Continuity Planning - Pandemics, Swine and Avian Flu: Enabling Full Productivity in the Event of a Pandemic

    In the event of a pandemic or global disease outbreak, this is exactly the scenario that most organizations and employees would be facing. Enterprises and public sector organizations would be wise to prepare, but where do one start? Equipping the office for daily communication is easy, but if one don't...

    Provided By Nortel Networks

  • White Papers // May 2009

    End User Insights: The REAL Value of Unified Messaging: What End Users Have to Say - In Their Own Words

    Customers, partners, colleagues, just about everyone, expect - and demand - instant responsiveness. To enable this instant response, employees need to have access to the latest communications and personal productivity tools. One of these productivity tools is Unified Messaging (UM). Unified messaging is the integration of voice, fax, and email...

    Provided By Nortel Networks

  • White Papers // Jul 2009

    SIP Trunking: The What, How and Why

    Session Initiation Protocol (SIP) has emerged as the universal blueprint for IP Telephony and unified communications in general. By supporting a wide range of media sessions, SIP allows users to engage in anytime-anywhere integrated business communications regardless of location, media type or device. For enterprises, the benefits of SIP can...

    Provided By Nortel Networks

  • White Papers // Jun 2009

    10 Ways to Reduce Mobile Costs: Mobile Usage Is Growing, But Mobility Spend Doesn't Have To

    By 2012, one in every three dollars of enterprise IT spend will be on mobility, with overall spend forecasted to exceed $1.4 trillion (USD). Proof of this trend is all around. Mobile devices can be seen everywhere as more and more people demand anytime-anywhere access to each other, the Internet...

    Provided By Nortel Networks

  • White Papers // May 2009

    Assessing the Opportunity for CEBS: Five Key Considerations

    Communications is now deeply ingrained in critical day-to-day business processes. Any enterprise that wants to be successful must now look at their communications in an entirely new way - as a "Whole" rather than just a set of separate devices, components and applications. Communications isn't simply part of doing business;...

    Provided By Nortel Networks

  • Case Studies // Jan 2009

    World-Leading IPC Service Provider Boosts Productivity and Improves Customer Service With Enhanced Network

    Since 1983, Advantech, the world-leading IPC service provider, has always been an innovator in the development and manufacturing of high-quality, high-performance solutions and services in the embedded computing, industrial computing and automation markets. There was a need of a faster and smoother communications network that can help collaborate more effectively....

    Provided By Nortel Networks

  • Case Studies // May 2009

    Asus's Unified Communication Deployment Results in Increased Productivity and Improved Customer Service

    ASUSteK Computer Inc (ASUS) is one of the world's largest computer and IT suppliers and has more than 100,000 global staff. The challenge was to improve workforce productivity, increase customer service responsiveness and decrease communication costs. ASUS deployed Nortel Communication Server 1000, Nortel Multimedia Conferencing, Nortel Contact Center solutions and...

    Provided By Nortel Networks