ntl:Telewest Business

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  • White Papers // Nov 2009

    Contact Centres: Optimum service at optimum cost

    Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

    Provided By ntl:Telewest Business

  • White Papers // Nov 2009

    Contact Centres: Optimum service at optimum cost

    Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

    Provided By ntl:Telewest Business