NTRglobal

Displaying 1-5 of 5 results

  • White Papers // Oct 2009

    The 10 Worst Practices for Technical Support and How to Overcome Them

    Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how...

    Provided By NTRglobal

  • White Papers // Oct 2009

    Selection Criteria for Remote Support Tools

    Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer...

    Provided By NTRglobal

  • White Papers // May 2009

    NTRsupport SaaS Platform: Comprehensive Security for Your Remote Support Operations

    As corporations expand their business operations across buildings, cities, and national boundaries, the demand for a reliable, highly secure remote support system grows. Keeping end-users, partners, and employees productive without requiring expensive travel or long phone conversations is critical for customer satisfaction and overall productivity Of course, any system that...

    Provided By NTRglobal

  • White Papers // Jan 2009

    Achieving Sustainable Business Growth With a Total Global Support Solution

    Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting customers. If they are considering or have already purchased product, they expect total support. If...

    Provided By NTRglobal

  • White Papers // Oct 2008

    Total Support: Achieving sustainable business growth with a remote support solution

    Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting your customers. If they are considering or have already purchased your product, they expect total...

    Provided By NTRglobal

  • White Papers // Oct 2009

    The 10 Worst Practices for Technical Support and How to Overcome Them

    Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how...

    Provided By NTRglobal

  • White Papers // Oct 2009

    Selection Criteria for Remote Support Tools

    Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer...

    Provided By NTRglobal

  • White Papers // Oct 2008

    Total Support: Achieving sustainable business growth with a remote support solution

    Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting your customers. If they are considering or have already purchased your product, they expect total...

    Provided By NTRglobal

  • White Papers // May 2009

    NTRsupport SaaS Platform: Comprehensive Security for Your Remote Support Operations

    As corporations expand their business operations across buildings, cities, and national boundaries, the demand for a reliable, highly secure remote support system grows. Keeping end-users, partners, and employees productive without requiring expensive travel or long phone conversations is critical for customer satisfaction and overall productivity Of course, any system that...

    Provided By NTRglobal

  • White Papers // Jan 2009

    Achieving Sustainable Business Growth With a Total Global Support Solution

    Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting customers. If they are considering or have already purchased product, they expect total support. If...

    Provided By NTRglobal