Oracle

Displaying 81 - 90 of 564 results

  • Social Media and Business Intelligence: Creating the Integrated Customer Hub

    White Papers // Dec 2013 // provided by Oracle

    As social media use has grown, an urgent need has emerged to correlate the information generated through social data with existing consumer information, and integrate it with sophisticated data management systems. This white paper describes how organizations can blend social insights with more-traditional data in an integrated customer data ...

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  • Infographic: Get Started with Social Relationship Management

    White Papers // Dec 2013 // provided by Oracle

    Too many brands focus on acquiring Facebook fans, not on engaging with them to deliver ROI and monetization in the long-term. Learn how you can succeed in the changing social media landscape and deliver tangible results.

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  • Driving the Business Forward with Human Capital Management

    White Papers // Oct 2013 // provided by Oracle

    Five key points to consider before you invest Global business has affected no group more than Human Resources (HR). Recruiting, hiring, developing, and retaining global workers is more complicated in a global economy adding another layer complexity, and without doing those things effectively, companies simply cannot grow. Therefore there is ...

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  • Oracle Health

    Videos // Oct 2013 // provided by Oracle

    A real-life scenario is mapped out in this 2-minute video on how Business Analytics can assist in identifying, analysing and solving real-life problems. This video takes a look at the potential a Business Analytics tool has in the health sector. Oracle Exalytics In-Memory Machine helps organisations of all sizes benefit ...

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  • Oracle Telco

    Videos // Oct 2013 // provided by Oracle

    A real-life scenario is mapped out in this 2-minute video on how Business Analytics can assist in identifying, analysing and solving real-life problems. This video takes a look at the potential a Business Analytics tool has in the Telecommunications sector. Oracle Exalytics In-Memory Machine helps organisations of all sizes benefit ...

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  • Oracle Utilities

    Videos // Oct 2013 // provided by Oracle

    A real-life scenario is mapped out in this 2-minute video on how Business Analytics can assist in identifying, analysing and solving real-life problems. This video takes a look at the potential a Business Analytics tool has in the Utilities sector. Oracle Exalytics In-Memory Machine helps organisations of all sizes benefit ...

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  • Knowledge Management: 5 Steps to Getting It Right the First Time

    White Papers // Oct 2013 // provided by Oracle

    Today customers look to engage with organizations through an increasing number of channels - and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self service channels offers a powerful answer to this growing need to do ...

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  • Agile, Secure, Reliable: World-Class Customer Service in the Cloud

    White Papers // Oct 2013 // provided by Oracle

    In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets to even tighter deadlines is a tough challenge for even the largest organizations. That is why so many successful organizations choose to deliver customer service in the cloud. This ...

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  • 'A Little Extra Service' Raises Customer Satisaction and Lowers Cost

    White Papers // Oct 2013 // provided by Oracle

    Companies respond to the preference of the digital generation for online support with new channels like Live Chat and Email Management. These mobile-friendly touchpoints give customers the right answers at the right time when self-service just is not enough. We outline best practices for providing 'a little extra service' that ...

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  • Deploying Customer Service in the Cloud - The four phases from implementation to transformation

    White Papers // Oct 2013 // provided by Oracle

    This white paper by Ovum is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to do so successfully and further evolve customer service in the cloud ...

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