OSF Global Services

Displaying 1-8 of 8 results

  • White Papers // May 2013

    Demystifying the Cloud for SMBs

    YouTube, Skype, Facebook, Twitter, Flckr, If the user use any of these services in their day-to-day life, then the users are already using cloud computing. Look around their business, too. Chances they are also using cloud services, but just not calling it that. And according to recent industry reports, small...

    Provided By OSF Global Services

  • White Papers // Jan 2011

    You've Selected Your CRM Platform. Now What?

    CRM is a strategic initiative - one that requires executive sponsorship, strong management and a clear roadmap. Without these, the implementation will undoubtedly take longer than expected, cost more than estimated and employees will become frustrated. Such frustration can negatively impact support from users and, in turn, their willingness to...

    Provided By OSF Global Services

  • White Papers // Sep 2010

    API Considerations in CRM Vendor Selection

    A CRM solution brings together the sales, marketing, and customer service functions of an organization and can serve as a permanent database of record for the entire customer life-cycle; from the first contact of a potential client through purchase and post-sale support. Recognizing that each organization is different, commercial and...

    Provided By OSF Global Services

  • White Papers // Sep 2010

    White Paper: How To Choose The Best CRM Implementation Partner For Your Call Center

    A solid CRM Integrated call center solution can carry a large cost in lost sales and dissatisfied customers. In addition, selecting a poor channel of communication, like email, to disseminate product and procedural information does not position agents for effective or efficient interactions with customers. Without a real integration of...

    Provided By OSF Global Services

  • White Papers // Dec 2009

    Six Simple Steps to Improve Service Quality and Reduce Costs

    Does one have challenges with maintaining the SLA commitment? Does the customer support department get more complex as one adopts the very technologies, such as virtualization or SOA, that were supposed to simplify operations? The successful integration of Service Management solutions is the answer to these questions, and many more....

    Provided By OSF Global Services

  • White Papers // Nov 2009

    Mitigate BPO Security Issues

    Business Process Outsourcing (BPO) is a common practice these days: from front office to back office, HR to accounting, offshore to near shore. However, benefits of reduced cost aside, improved efficiency and increased expertise of outsourcing - one needs to provide outsourcers with access to some of the most sensitive...

    Provided By OSF Global Services

  • White Papers // Jul 2009

    How to Choose the Best CRM Implementation Partner for Your Call Center

    In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation (SFA), are among the most common functionalities of Customer Relationship Management (CRM) solution. The growing number of call centers on numerous market verticals proves that call centers have...

    Provided By OSF Global Services

  • White Papers // May 2009

    IT Outsourcing the New "It" for Startups

    One of the greatest changes that the past decade has brought is the ease with which a start-up can outsource its every need. These days almost every service company needs is available in outsourced form. This means can cut costs, keep flexibility and improve business efficiency by acquiring every service...

    Provided By OSF Global Services

  • White Papers // May 2013

    Demystifying the Cloud for SMBs

    YouTube, Skype, Facebook, Twitter, Flckr, If the user use any of these services in their day-to-day life, then the users are already using cloud computing. Look around their business, too. Chances they are also using cloud services, but just not calling it that. And according to recent industry reports, small...

    Provided By OSF Global Services

  • White Papers // May 2009

    IT Outsourcing the New "It" for Startups

    One of the greatest changes that the past decade has brought is the ease with which a start-up can outsource its every need. These days almost every service company needs is available in outsourced form. This means can cut costs, keep flexibility and improve business efficiency by acquiring every service...

    Provided By OSF Global Services

  • White Papers // Jul 2009

    How to Choose the Best CRM Implementation Partner for Your Call Center

    In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation (SFA), are among the most common functionalities of Customer Relationship Management (CRM) solution. The growing number of call centers on numerous market verticals proves that call centers have...

    Provided By OSF Global Services

  • White Papers // Dec 2009

    Six Simple Steps to Improve Service Quality and Reduce Costs

    Does one have challenges with maintaining the SLA commitment? Does the customer support department get more complex as one adopts the very technologies, such as virtualization or SOA, that were supposed to simplify operations? The successful integration of Service Management solutions is the answer to these questions, and many more....

    Provided By OSF Global Services

  • White Papers // Nov 2009

    Mitigate BPO Security Issues

    Business Process Outsourcing (BPO) is a common practice these days: from front office to back office, HR to accounting, offshore to near shore. However, benefits of reduced cost aside, improved efficiency and increased expertise of outsourcing - one needs to provide outsourcers with access to some of the most sensitive...

    Provided By OSF Global Services

  • White Papers // Sep 2010

    White Paper: How To Choose The Best CRM Implementation Partner For Your Call Center

    A solid CRM Integrated call center solution can carry a large cost in lost sales and dissatisfied customers. In addition, selecting a poor channel of communication, like email, to disseminate product and procedural information does not position agents for effective or efficient interactions with customers. Without a real integration of...

    Provided By OSF Global Services

  • White Papers // Jan 2011

    You've Selected Your CRM Platform. Now What?

    CRM is a strategic initiative - one that requires executive sponsorship, strong management and a clear roadmap. Without these, the implementation will undoubtedly take longer than expected, cost more than estimated and employees will become frustrated. Such frustration can negatively impact support from users and, in turn, their willingness to...

    Provided By OSF Global Services

  • White Papers // Sep 2010

    API Considerations in CRM Vendor Selection

    A CRM solution brings together the sales, marketing, and customer service functions of an organization and can serve as a permanent database of record for the entire customer life-cycle; from the first contact of a potential client through purchase and post-sale support. Recognizing that each organization is different, commercial and...

    Provided By OSF Global Services