YouTube, Skype, Facebook, Twitter, Flckr, If the user use any of these services in their day-to-day life, then the users are already using cloud computing. Look around their business, too. Chances they are also using cloud services, but just not calling it that. And according to recent industry reports, small ...Download Now
CRM is a strategic initiative - one that requires executive sponsorship, strong management and a clear roadmap. Without these, the implementation will undoubtedly take longer than expected, cost more than estimated and employees will become frustrated. Such frustration can negatively impact support from users and, in turn, their willingness to ...Download Now
A CRM solution brings together the sales, marketing, and customer service functions of an organization and can serve as a permanent database of record for the entire customer life-cycle; from the first contact of a potential client through purchase and post-sale support. Recognizing that each organization is different, commercial and ...Download Now
A solid CRM Integrated call center solution can carry a large cost in lost sales and dissatisfied customers. In addition, selecting a poor channel of communication, like email, to disseminate product and procedural information does not position agents for effective or efficient interactions with customers. Without a real integration of ...Download Now
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