The art of decision making is one of the key attributes of a good manager. There are management decisions made that will impact the day to day operations, mid-term planning or might even be considered of such a significant nature that the decision could be considered strategic. It is this ...Download Now
Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These organizations want to share the same consistent, common language as they contract out and transition a specific area of their IT organization. Consequently, ...Download Now
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