There are easily over fifty meaningful metrics a management team could use to assess their professional services business. The issue is determining what specific metrics provide the greatest insight. Unfortunately, revenue and profitability are not the beginning and ending of your measurement process. These two metrics provide very limited insight ...Download Now
Effective Resource Management not only impacts profitability by optimizing utilization and minimizing bench time, but when done well, can generate goodwill and loyalty that translate to competitive advantages in recruiting and retaining the best talent. The problem is that with all of the inefficiencies created by the systems we have ...Download Now
Many Professional Services Organizations focus on increasing bill rates, increasing utilization, and reducing load costs to meet profitability targets. While it's important to track such metrics, oftentimes, the senior management team has not yet defined a target business model for their Professional Services team. The lack of a clearly defined ...Download Now
In this paper you will learn: The growing role Services revenue plays in overall financial performance; Which KPI's (Key Performance Indicators) are essential and what they mean; Typical Key Performance targets; and Tips to improve your financial performance. As the technology market has matured, there has been a dramatic shift ...Download Now
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