RightNow Technologies

Displaying 1-6 of 6 results

  • White Papers // Sep 2010

    Ten Things to Ask Your Vendor Before Entering the Government Cloud

    Over the past decade, the semantics surrounding Cloud Computing have evolved. In the late 1990's the term application service provider (ASP) was common, then on demand was the accepted parlance. This was followed by Software as a Service (SaaS) and then, most recently, The Cloud. Cloud computing is a broader,...

    Provided By RightNow Technologies

  • White Papers // Jun 2010

    Ten Things to Ask Your SaaS Vendor Before Entering the Cloud

    Over the past decade, the semantics surrounding what one now call Cloud Computing have evolved. In the late 1990's the term application service provider (ASP) was common, and then On Demand was the accepted parlance. This was followed by Software as a Service (SaaS) and then, most recently, The Cloud....

    Provided By RightNow Technologies

  • White Papers // May 2010

    User Experience Best Practices for Web Self-Service

    The paper presents a series of customer-centric recommendations to help to deliver a world-class customer experience by ensuring that the Web Self-Service (WSS) offering is performing to its highest potential. The authors have seen a number of patterns arise; a second purpose of this paper is to help one to...

    Provided By RightNow Technologies

  • White Papers // May 2010

    CRM And Crisis Management Proven Emergency Response Strategies For The Public Sector

    It is during times of crisis that citizens most need their governments to perform with excellence. Lives, property, and the economic well-being of entire communities may be at stake. So it is essential for government agencies to respond to emergencies with the greatest possible speed and efficiency. Crises, however, can...

    Provided By RightNow Technologies

  • White Papers // May 2010

    Customer Service Meets Social Media: Best Practices For Engagement

    Social media sites like Face book and Twitter have drawn a critical mass of consumers. Their comments about the products and services are easily shared and visible to more and more people which can carry a lot of influence. In short, the social web empowers everyone to be an author....

    Provided By RightNow Technologies

  • White Papers // Feb 2009

    Best Practices in Email Marketing: Get Delivered, Get Read, and Get Results

    Email is a maturing, but still effective business communication channel. Whether one is innovating or duplicating what's always worked in the past, technology, audience expectations, and CAN-SPAM compliance are creating a constantly changing email landscape. Email marketers need to stay abreast of these changes in order to be consistently successful....

    Provided By RightNow Technologies

  • White Papers // Sep 2010

    Ten Things to Ask Your Vendor Before Entering the Government Cloud

    Over the past decade, the semantics surrounding Cloud Computing have evolved. In the late 1990's the term application service provider (ASP) was common, then on demand was the accepted parlance. This was followed by Software as a Service (SaaS) and then, most recently, The Cloud. Cloud computing is a broader,...

    Provided By RightNow Technologies

  • White Papers // May 2010

    CRM And Crisis Management Proven Emergency Response Strategies For The Public Sector

    It is during times of crisis that citizens most need their governments to perform with excellence. Lives, property, and the economic well-being of entire communities may be at stake. So it is essential for government agencies to respond to emergencies with the greatest possible speed and efficiency. Crises, however, can...

    Provided By RightNow Technologies

  • White Papers // May 2010

    Customer Service Meets Social Media: Best Practices For Engagement

    Social media sites like Face book and Twitter have drawn a critical mass of consumers. Their comments about the products and services are easily shared and visible to more and more people which can carry a lot of influence. In short, the social web empowers everyone to be an author....

    Provided By RightNow Technologies

  • White Papers // Feb 2009

    Best Practices in Email Marketing: Get Delivered, Get Read, and Get Results

    Email is a maturing, but still effective business communication channel. Whether one is innovating or duplicating what's always worked in the past, technology, audience expectations, and CAN-SPAM compliance are creating a constantly changing email landscape. Email marketers need to stay abreast of these changes in order to be consistently successful....

    Provided By RightNow Technologies

  • White Papers // May 2010

    User Experience Best Practices for Web Self-Service

    The paper presents a series of customer-centric recommendations to help to deliver a world-class customer experience by ensuring that the Web Self-Service (WSS) offering is performing to its highest potential. The authors have seen a number of patterns arise; a second purpose of this paper is to help one to...

    Provided By RightNow Technologies

  • White Papers // Jun 2010

    Ten Things to Ask Your SaaS Vendor Before Entering the Cloud

    Over the past decade, the semantics surrounding what one now call Cloud Computing have evolved. In the late 1990's the term application service provider (ASP) was common, and then On Demand was the accepted parlance. This was followed by Software as a Service (SaaS) and then, most recently, The Cloud....

    Provided By RightNow Technologies