Robert Bacal

Displaying 1-40 of 43 results

  • White Papers // Jan 2010

    Leading Those That Remain After Downsizing

    Leading staff through downsizing requires the leader to exercise superior judgement and decision-making. It's a complicated task that involves the leader in recognizing the natural reactions of those that remain in the organization, and determining the right timing for moving the organization from the emotional reactions to a focus on...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Downsizing - The Long Term Effects

    An organizational downcycle can be characterized as a long-term process where the organization becomes progressively more depressed, insular, protective and confused. The important thing to note is that this process occurs slowly, sometimes imperceptibly, and that if the process is allowed to continue unchecked, it gets worse. The downcycling organization...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    On The Line: Basic Negotiating Tips

    Negotiating is the process by which two or more parties with different needs and goals work to find a mutually acceptable solution to an issue. Because negotiating is an inter-personal process, each negotiating situation is different, and influenced by each party's skills, attitudes and style. We often look at negotiating...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Critical Factors For Dealing With Downsizing

    Leaders should prepare for downsizing before it is announced. In other words, there should be some strategy for helping staff, addressing practical issues that arise, and moving the organization into the future. The most common mistake managers make regarding downsizing is to under-manage. By assuming that it will all work...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    About Team-Building - The Manager's Role

    Some managers hope that moving to a more team-based approach in the workplace will result in the manager being able to step back. Sometimes that is indeed true, but what's important is that team building and reliance on teams still requires things from the manager, if reliance on teams is...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Improving Communication - Tips For Managers

    Research indicates that managers spend somewhere between 50% - 80% of their total time communicating in one way or the other. This isn't surprising, since communication is so critical to everything that goes on in an organization. Without effective communication there can be little or no performance management, innovation, understanding...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Seven Dynamics Of Change

    Whatever the kinds of change that people encounter, there are certain patterns of response that occur and re-occur. It is important that change leaders understand some of these patterns, since they are normal outcomes of the change process. Understanding them allows leaders to avoid over-reacting to the behaviours of people...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Introduction To The Link Between Leadership, Change Management, And Communication

    It is clear that if the leader communicates effectively, he or she will be sending messages that decrease resistance, and encourage moving through the change more effectively and positively. The bottom line with all of this is if you screw up communicating with employees, even the smallest changes can result...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Toxic Organizations - Welcome To The Fire Of An Unhealthy Workplace

    A toxic organization shows two characteristics that distinguish it from healthier workplaces. First, it has a history of poor performance, and poor decision-making. In extreme cases, that poor performance will continue despite personnel changes. Second, the toxic organization is characterized by very high levels of dissatisfaction and stress that go...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Why Improving Performance Management Systems Is So Difficult - Part 1

    One of the salient aspects of working with companies wishing to improve performance appraisal and management systems is the simple repetition of a phenomenon. Most companies redesign their performance management systems. Sometimes they attempt total redesigns. Sometimes it's tweaking it, changing the forms and so on. Perhaps the strangest thing...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Understanding Hostile Customers

    The first thing to remember about angry customers is that while their behaviour is directed at you (and it can be personally insulting), the real source of the anger is elsewhere. The angry person is not usually angry at you as a person. He or she is usually angry at...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Twelve Tips For Recognizing The Contributions Of Your Employees And Colleagues

    In any organization, it is important that employees feel that their contributions are both valued and recognized. In traditional top-down organizations, it is usually management that designs and implements recognition strategies for employees. However, as organizations are moving to quality improvement initiatives that are based on different organizational principles, process...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Using Positive Language - Get Better Results By Communicating More Effectively

    Language is an exceedingly powerful tool. Whether you communicate orally, or in written form, the way you express yourself will affect whether your message is received positively or negatively. Even when you are conveying unpleasant news, the impact can be softened by the use of what we call positive language....

    Provided By Robert Bacal

  • White Papers // Jan 2010

    What IS The Point Of Performance Appraisal

    Probably the most misused and abused and disused management tool in history is the performance appraisal. It's the strangest thing. Ask any manager or human resources person whether they think performance appraisal is an important thing to do, they are almost unanymous. "Of course it is", is the common response....

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Communication File - Improve Communication By Eliminating Insinuation

    Understand that people use insinuation when they feel uncomfortable with expressing their anger or frustration, but can't discipline themselves to keep their mouths shut. Or, perhaps their frustration levels are so high, they aren't thinking clearly. If you are tempted to insinuate, ask yourself this question: "Am I saying this...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Performance Enhancement - Diagnosing Performance Problems

    One of the toughest tasks for any manager or supervisor is to determine the cause of a performance problem. Since decisions to remediate the problem will depend on the diagnosis, accurate assessment is crucial. In this article we will outline a model of factors influencing employee performance, so that you...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Discipline & Performance Problems - Quicktips

    Never procrastinate with a performance problem. If you don't address the issue when it arises, staff will question whether you are doing anything at all. Whenever possible, elicit the employee's suggestions about how to prevent the problem from recurring. Put the responsibility for suggesting solutions with the employee. When possible,...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Leadership, Communication & Change

    Leadership, change management and communication are so intimately linked that it's really not possible to be successful at the first two without well developed communication skills. Part of success in managing organizational change lies in the manager's ability to choose the right channels of communication that match the context, and...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Strategic Learning Contracts - Maximising Training & Learning Results

    We know that a good deal of learning (e.g. from training) is wasted because the goals are ill-defined, and the workplace supports to apply the learning are missing or absent. Stories abound about people who attend computer training, only to return to work and not have the hardware or software...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    The Curse Of Compromise On TQM And Quality Improvement

    As a manager, one of the toughest decisions you need to make is when to compromise standards and when to stand your ground. Each situation is different. At least be aware that these kinds of decisions will affect your credibility and standing with your staff, and affect your ability to...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    When Teams Aren't Important Or Desirable

    A team approach to work, and team-building exercises occur within the context of the entire organization. Some elements, like stability, rigidity and autocratic leadership may render team-building ineffective, or even counterproductive. Elements like task structuring, and employee preference for individual work also need to be considered before the decision to...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    The Six Deadly Sins Of Team-Building

    Whether you are leading team building activities, or hiring someone, it is important that you stay away from the six deadly sins. Lousy team building is worse than doing nothing. Improperly thought out efforts are likely to increase negativity, reduce team functioning, and reduce management credibility. If you are a...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    The Effects Of Change On The Manager

    One of the least mentioned effects of change relates to how it affects the manager leading that change, and his or her ability to undertake the leadership role. Some types of change, such as restructuring, or downsizing can put considerable strain on the leaders of an organization. One primary concern...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Look Over Yonder Wall - Managing Change

    An organization's ability to deal with drastic negative change will depend primarily on the degree to which management has demonstrated its competence in the past. If management has fostered a sense of trust and credibility, has communicated effectively, and has demonstrated effective planning and decision making skills, the change adjustment...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Understanding The Cycle Of Change, And How People React To It

    Managers often make the mistake of assuming that once a change is started, that employees will see that it is going to take place, and get on side. This is rarely the case. Because change causes fear, a sense of loss of the familiar, etc., it takes some time for...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Teamwork File - How To Be A Better Team Contributor

    More and more often, employees are expected to contribute to the performance and success of their work teams. While it sounds great on paper, it isn't all that easy to work in a team, since often team members are different in style, attitude, commitment and work ethic. If you are...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Organizational Conflict - The Good, The Bad & The Ugly

    The notion that conflict should be avoided is one of the major contributors to the growth of destructive conflict in the workplace. The "Bad" view of conflict is associated with a vision of organizational effectiveness that is no longer valid (and perhaps never was). Conflict can be directed and managed...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Management Skills - Dealing With Angry Employees

    Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil its purpose on an everyday level. Managers play a critical role in determining which of these results will come about. The way the manager deals...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    How To Apply The 12 Steps For Management Conflict And Resolution

    Be committed to resolving the situation. Any second-guessing or conflicting intentions should be discussed and put to rest. Willingness is a state of being, not just an attitude. It may sometimes be necessary to modify your plan of action if you are not getting the results you looked for, but...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Conflict Behavior In An Organisation

    An extensive and lengthy article that will help you understand the good and bad of conflicts in an organization (not all conflicts are bad), and some of the dynamics and outcomes of organizational conflict. Also explains the various ways to manage conflict effectively. Conflicts are inevitable in one's organizational life...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Dissolving Conflict Through Reframing

    This paper explains reframing as a technique to gain clarity, and keep your cool during conflicts and arguments. Reframing is looking at the situation with a new set of eyes. It's asking your self if you have a clear picture of the situation and of what is happening around you....

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Managing Conflict, In Life & Work: Using Ancient And Modern Approaches

    Conflict is unavoidable, as each individual has unique and differing thoughts, ideas, and opinions. Therefore, it is important to learn ways to minimize and manage this difficulty, in order to ensure efficient and harmonious interactions. This paper provides the genesis of a personal path, introducing tools and ways to minimize...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Managing Workplace Conflicts

    When conflicts are handled well, there's a positive effect on work relationships. When they are not, these factors can deteriorate. Productivity and the free expression of ideas are also impacted. The skills involved in managing conflict are learned behaviors. None of us is born knowing how to deal with differences...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Organization Improvement: Cooperative Communication

    The workplace is a complicated place. Imagine a spider web of people, managers, supervisors and staff members who need to work together, interacting in various ways to fulfil the organization's mandate. Disagreements and conflict are bound to occur; between staff members, between staff and management, and between clients and members...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Conflict & Cooperation In The Workplace

    The best way to handle workplace conflict depends on the kind of conflict, and there ARE various kinds. In this paper you will learn the different between personalized conflict (often called personality conflict), and substantive conflict (conflict over real issues). This paper looks at some important elements of conflict, how...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Reduce Conflict By Focusing On Using More Positive Communication Styles

    Negative language conveys a poor image to customers, and those around us. Sometimes it causes conflict and confrontation where none is necessary or desired. The first place to start using positive language is with written material. Once you have developed the knack of writing positively, it will be easier to...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Is Conflict Prevention The Same As Conflict Avoidance?

    Some people think that PREVENTING conflict is the same as avoiding conflict, and that is very far from the truth. In this article we describe the differences, and how conflict prevention involves the elimination of UNNECESSARY conflict that occurs in the workplace. At the other end of the spectrum is...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Conflict Is Cool

    This paper is a step-by-step guide to turning destructive conflict into productive conflict and success. The paper covers nullifying emotions, respect, commitment, listening, and other important parts of the conflict resolution process. If any two people thought and behaved in exactly the same way as explained in this paper, then...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    TQM-What Is It? - A Brief Synopsis

    "Total Quality management refers to a management process and set of disciplines that are coordinated to ensure that the organization consistently meets and exceeds customer requirements. TQM engages all divisions, departments and levels of the organization. Top management organizes all of its strategy and operations around customer needs and develops...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Front And Center - Leadership Critical To Managing Change

    When change is imposed (as in downsizing scenarios), clearly the most important determinant of "Getting through the swamp", is the ability of leadership to...well, lead. If you are to manage change effectively, you need to be aware that there are three distinct times zones where leadership is important. These three...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Leading Those That Remain After Downsizing

    Leading staff through downsizing requires the leader to exercise superior judgement and decision-making. It's a complicated task that involves the leader in recognizing the natural reactions of those that remain in the organization, and determining the right timing for moving the organization from the emotional reactions to a focus on...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Downsizing - The Long Term Effects

    An organizational downcycle can be characterized as a long-term process where the organization becomes progressively more depressed, insular, protective and confused. The important thing to note is that this process occurs slowly, sometimes imperceptibly, and that if the process is allowed to continue unchecked, it gets worse. The downcycling organization...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    On The Line: Basic Negotiating Tips

    Negotiating is the process by which two or more parties with different needs and goals work to find a mutually acceptable solution to an issue. Because negotiating is an inter-personal process, each negotiating situation is different, and influenced by each party's skills, attitudes and style. We often look at negotiating...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Critical Factors For Dealing With Downsizing

    Leaders should prepare for downsizing before it is announced. In other words, there should be some strategy for helping staff, addressing practical issues that arise, and moving the organization into the future. The most common mistake managers make regarding downsizing is to under-manage. By assuming that it will all work...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    About Team-Building - The Manager's Role

    Some managers hope that moving to a more team-based approach in the workplace will result in the manager being able to step back. Sometimes that is indeed true, but what's important is that team building and reliance on teams still requires things from the manager, if reliance on teams is...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Improving Communication - Tips For Managers

    Research indicates that managers spend somewhere between 50% - 80% of their total time communicating in one way or the other. This isn't surprising, since communication is so critical to everything that goes on in an organization. Without effective communication there can be little or no performance management, innovation, understanding...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Seven Dynamics Of Change

    Whatever the kinds of change that people encounter, there are certain patterns of response that occur and re-occur. It is important that change leaders understand some of these patterns, since they are normal outcomes of the change process. Understanding them allows leaders to avoid over-reacting to the behaviours of people...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Introduction To The Link Between Leadership, Change Management, And Communication

    It is clear that if the leader communicates effectively, he or she will be sending messages that decrease resistance, and encourage moving through the change more effectively and positively. The bottom line with all of this is if you screw up communicating with employees, even the smallest changes can result...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Strategic Learning Contracts - Maximising Training & Learning Results

    We know that a good deal of learning (e.g. from training) is wasted because the goals are ill-defined, and the workplace supports to apply the learning are missing or absent. Stories abound about people who attend computer training, only to return to work and not have the hardware or software...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    The Curse Of Compromise On TQM And Quality Improvement

    As a manager, one of the toughest decisions you need to make is when to compromise standards and when to stand your ground. Each situation is different. At least be aware that these kinds of decisions will affect your credibility and standing with your staff, and affect your ability to...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    When Teams Aren't Important Or Desirable

    A team approach to work, and team-building exercises occur within the context of the entire organization. Some elements, like stability, rigidity and autocratic leadership may render team-building ineffective, or even counterproductive. Elements like task structuring, and employee preference for individual work also need to be considered before the decision to...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    The Six Deadly Sins Of Team-Building

    Whether you are leading team building activities, or hiring someone, it is important that you stay away from the six deadly sins. Lousy team building is worse than doing nothing. Improperly thought out efforts are likely to increase negativity, reduce team functioning, and reduce management credibility. If you are a...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    The Effects Of Change On The Manager

    One of the least mentioned effects of change relates to how it affects the manager leading that change, and his or her ability to undertake the leadership role. Some types of change, such as restructuring, or downsizing can put considerable strain on the leaders of an organization. One primary concern...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Look Over Yonder Wall - Managing Change

    An organization's ability to deal with drastic negative change will depend primarily on the degree to which management has demonstrated its competence in the past. If management has fostered a sense of trust and credibility, has communicated effectively, and has demonstrated effective planning and decision making skills, the change adjustment...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Understanding The Cycle Of Change, And How People React To It

    Managers often make the mistake of assuming that once a change is started, that employees will see that it is going to take place, and get on side. This is rarely the case. Because change causes fear, a sense of loss of the familiar, etc., it takes some time for...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Teamwork File - How To Be A Better Team Contributor

    More and more often, employees are expected to contribute to the performance and success of their work teams. While it sounds great on paper, it isn't all that easy to work in a team, since often team members are different in style, attitude, commitment and work ethic. If you are...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Toxic Organizations - Welcome To The Fire Of An Unhealthy Workplace

    A toxic organization shows two characteristics that distinguish it from healthier workplaces. First, it has a history of poor performance, and poor decision-making. In extreme cases, that poor performance will continue despite personnel changes. Second, the toxic organization is characterized by very high levels of dissatisfaction and stress that go...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Why Improving Performance Management Systems Is So Difficult - Part 1

    One of the salient aspects of working with companies wishing to improve performance appraisal and management systems is the simple repetition of a phenomenon. Most companies redesign their performance management systems. Sometimes they attempt total redesigns. Sometimes it's tweaking it, changing the forms and so on. Perhaps the strangest thing...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Understanding Hostile Customers

    The first thing to remember about angry customers is that while their behaviour is directed at you (and it can be personally insulting), the real source of the anger is elsewhere. The angry person is not usually angry at you as a person. He or she is usually angry at...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Twelve Tips For Recognizing The Contributions Of Your Employees And Colleagues

    In any organization, it is important that employees feel that their contributions are both valued and recognized. In traditional top-down organizations, it is usually management that designs and implements recognition strategies for employees. However, as organizations are moving to quality improvement initiatives that are based on different organizational principles, process...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Using Positive Language - Get Better Results By Communicating More Effectively

    Language is an exceedingly powerful tool. Whether you communicate orally, or in written form, the way you express yourself will affect whether your message is received positively or negatively. Even when you are conveying unpleasant news, the impact can be softened by the use of what we call positive language....

    Provided By Robert Bacal

  • White Papers // Jan 2010

    What IS The Point Of Performance Appraisal

    Probably the most misused and abused and disused management tool in history is the performance appraisal. It's the strangest thing. Ask any manager or human resources person whether they think performance appraisal is an important thing to do, they are almost unanymous. "Of course it is", is the common response....

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Communication File - Improve Communication By Eliminating Insinuation

    Understand that people use insinuation when they feel uncomfortable with expressing their anger or frustration, but can't discipline themselves to keep their mouths shut. Or, perhaps their frustration levels are so high, they aren't thinking clearly. If you are tempted to insinuate, ask yourself this question: "Am I saying this...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Performance Enhancement - Diagnosing Performance Problems

    One of the toughest tasks for any manager or supervisor is to determine the cause of a performance problem. Since decisions to remediate the problem will depend on the diagnosis, accurate assessment is crucial. In this article we will outline a model of factors influencing employee performance, so that you...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Discipline & Performance Problems - Quicktips

    Never procrastinate with a performance problem. If you don't address the issue when it arises, staff will question whether you are doing anything at all. Whenever possible, elicit the employee's suggestions about how to prevent the problem from recurring. Put the responsibility for suggesting solutions with the employee. When possible,...

    Provided By Robert Bacal

  • White Papers // Jan 2010

    Leadership, Communication & Change

    Leadership, change management and communication are so intimately linked that it's really not possible to be successful at the first two without well developed communication skills. Part of success in managing organizational change lies in the manager's ability to choose the right channels of communication that match the context, and...

    Provided By Robert Bacal

  • White Papers // Jan 2008

    Management File - What IS The Point Of Performance Appraisal

    If you look hard at most performance appraisals as they are actually done in real world companies, you'll often end up asking yourself "What is the point?". That's because more often than not, the point is completely lost and employee reviews become an empty paper chase - hated by all,...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Organizational Conflict - The Good, The Bad & The Ugly

    The notion that conflict should be avoided is one of the major contributors to the growth of destructive conflict in the workplace. The "Bad" view of conflict is associated with a vision of organizational effectiveness that is no longer valid (and perhaps never was). Conflict can be directed and managed...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Management Skills - Dealing With Angry Employees

    Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil its purpose on an everyday level. Managers play a critical role in determining which of these results will come about. The way the manager deals...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    How To Apply The 12 Steps For Management Conflict And Resolution

    Be committed to resolving the situation. Any second-guessing or conflicting intentions should be discussed and put to rest. Willingness is a state of being, not just an attitude. It may sometimes be necessary to modify your plan of action if you are not getting the results you looked for, but...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Conflict Behavior In An Organisation

    An extensive and lengthy article that will help you understand the good and bad of conflicts in an organization (not all conflicts are bad), and some of the dynamics and outcomes of organizational conflict. Also explains the various ways to manage conflict effectively. Conflicts are inevitable in one's organizational life...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Dissolving Conflict Through Reframing

    This paper explains reframing as a technique to gain clarity, and keep your cool during conflicts and arguments. Reframing is looking at the situation with a new set of eyes. It's asking your self if you have a clear picture of the situation and of what is happening around you....

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Managing Conflict, In Life & Work: Using Ancient And Modern Approaches

    Conflict is unavoidable, as each individual has unique and differing thoughts, ideas, and opinions. Therefore, it is important to learn ways to minimize and manage this difficulty, in order to ensure efficient and harmonious interactions. This paper provides the genesis of a personal path, introducing tools and ways to minimize...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Managing Workplace Conflicts

    When conflicts are handled well, there's a positive effect on work relationships. When they are not, these factors can deteriorate. Productivity and the free expression of ideas are also impacted. The skills involved in managing conflict are learned behaviors. None of us is born knowing how to deal with differences...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Organization Improvement: Cooperative Communication

    The workplace is a complicated place. Imagine a spider web of people, managers, supervisors and staff members who need to work together, interacting in various ways to fulfil the organization's mandate. Disagreements and conflict are bound to occur; between staff members, between staff and management, and between clients and members...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Conflict & Cooperation In The Workplace

    The best way to handle workplace conflict depends on the kind of conflict, and there ARE various kinds. In this paper you will learn the different between personalized conflict (often called personality conflict), and substantive conflict (conflict over real issues). This paper looks at some important elements of conflict, how...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Reduce Conflict By Focusing On Using More Positive Communication Styles

    Negative language conveys a poor image to customers, and those around us. Sometimes it causes conflict and confrontation where none is necessary or desired. The first place to start using positive language is with written material. Once you have developed the knack of writing positively, it will be easier to...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Is Conflict Prevention The Same As Conflict Avoidance?

    Some people think that PREVENTING conflict is the same as avoiding conflict, and that is very far from the truth. In this article we describe the differences, and how conflict prevention involves the elimination of UNNECESSARY conflict that occurs in the workplace. At the other end of the spectrum is...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    Conflict Is Cool

    This paper is a step-by-step guide to turning destructive conflict into productive conflict and success. The paper covers nullifying emotions, respect, commitment, listening, and other important parts of the conflict resolution process. If any two people thought and behaved in exactly the same way as explained in this paper, then...

    Provided By Robert Bacal

  • White Papers // Jan 2009

    TQM-What Is It? - A Brief Synopsis

    "Total Quality management refers to a management process and set of disciplines that are coordinated to ensure that the organization consistently meets and exceeds customer requirements. TQM engages all divisions, departments and levels of the organization. Top management organizes all of its strategy and operations around customer needs and develops...

    Provided By Robert Bacal