Salesforce.com Australia

Displaying 1-11 of 11 results

  • White Papers // Jan 2014

    The Forrester Wave: CRM Suite Customer Service Solutions, Q3 2012

    In this report, 18 significant products in the CRM customer services solutions space were evaluated from a broad range of vendors. This report details the findings on how CRM suite customer service solutions measure up and plots where they stand in relation to each other in order to help application...

    Provided By Salesforce.com Australia

  • White Papers // Oct 2013

    Improve customer satisfaction and grow your business

    Earlier this year, salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian organisations. Access the survey report to read about the key findings...

    Provided By Salesforce.com Australia

  • eBooks // Oct 2013

    6 secrets to offering exceptional customer service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations....

    Provided By Salesforce.com Australia

  • White Papers // Oct 2013

    Secrets to business growth: Tips from 3 successful entrepreneurs

    There are total over 2 million small businesses in Australia and they define and drive our economy. A day in the life of a small business, however, does not typically consist of getting a pat on the back for all this. Most owners grapple with the stressful question of how...

    Provided By Salesforce.com Australia

  • White Papers // Oct 2013

    Customer experience strategy: Meeting expectations and changing dynamics in service

    This research based Whitepaper reveals that at a strategic level, Customer Experience Strategy can have a positive impact on business performance. Organisations that have a more mature Customer Experience Strategy report between 10-20% greater impacts on revenue generation outcomes than less mature businesses. Despite this, 47% of Australian based organisations...

    Provided By Salesforce.com Australia

  • Research // Oct 2013

    Improve customer satisfaction and grow your business

    Earlier this year, salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian organisations. Access the survey report to read about the key findings and...

    Provided By Salesforce.com Australia

  • Research // Oct 2013

    Improve customer satisfaction and grow your business

    Earlier this year, salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian organisations. Access the survey report to read about the key findings and...

    Provided By Salesforce.com Australia

  • White Papers // Nov 2012

    Moving to the Cloud and Reaping the Rewards: A Help Guide for SMEs

    SMBs fight hard to survive in their early years and the economic downturn has only made it more difficult. They share a common challenge of managing new deals to pursue and close and existing customer relationships to cultivate and maintain. How do you overcome these complex problems while maintaining a...

    Provided By Salesforce.com Australia

  • eBooks // Oct 2012

    The Social Sales Revolution: 7 Steps to get ahead

    A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell more. This eBook examines how some of today's most successful reps approach social sales. Among others, you'll meet a...

    Provided By Salesforce.com Australia

  • White Papers // May 2012

    CRM Technology Value Matrix - First Half 2012

    Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business. This Matrix will help you evaluate additions, upgrades, and changes to core CRM solutions.

    Provided By Salesforce.com Australia

  • White Papers // Mar 2012

    Market Focus Report: The Value of Mobile and Social for CRM

    Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers, Nucleus found that providing sales people with mobile device access to CRM drives a 14.6 percent productivity increase, and adding social drives an additional 11.8 percent productivity boost. Given the significant ROI...

    Provided By Salesforce.com Australia

  • Research // Oct 2013

    Improve customer satisfaction and grow your business

    Earlier this year, salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian organisations. Access the survey report to read about the key findings and...

    Provided By Salesforce.com Australia

  • White Papers // Oct 2013

    Customer experience strategy: Meeting expectations and changing dynamics in service

    This research based Whitepaper reveals that at a strategic level, Customer Experience Strategy can have a positive impact on business performance. Organisations that have a more mature Customer Experience Strategy report between 10-20% greater impacts on revenue generation outcomes than less mature businesses. Despite this, 47% of Australian based organisations...

    Provided By Salesforce.com Australia

  • Research // Oct 2013

    Improve customer satisfaction and grow your business

    Earlier this year, salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian organisations. Access the survey report to read about the key findings and...

    Provided By Salesforce.com Australia

  • White Papers // Oct 2013

    Improve customer satisfaction and grow your business

    Earlier this year, salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian organisations. Access the survey report to read about the key findings...

    Provided By Salesforce.com Australia

  • White Papers // Jan 2014

    The Forrester Wave: CRM Suite Customer Service Solutions, Q3 2012

    In this report, 18 significant products in the CRM customer services solutions space were evaluated from a broad range of vendors. This report details the findings on how CRM suite customer service solutions measure up and plots where they stand in relation to each other in order to help application...

    Provided By Salesforce.com Australia

  • eBooks // Oct 2013

    6 secrets to offering exceptional customer service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations....

    Provided By Salesforce.com Australia

  • White Papers // Oct 2013

    Secrets to business growth: Tips from 3 successful entrepreneurs

    There are total over 2 million small businesses in Australia and they define and drive our economy. A day in the life of a small business, however, does not typically consist of getting a pat on the back for all this. Most owners grapple with the stressful question of how...

    Provided By Salesforce.com Australia

  • eBooks // Oct 2012

    The Social Sales Revolution: 7 Steps to get ahead

    A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell more. This eBook examines how some of today's most successful reps approach social sales. Among others, you'll meet a...

    Provided By Salesforce.com Australia

  • White Papers // Mar 2012

    Market Focus Report: The Value of Mobile and Social for CRM

    Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers, Nucleus found that providing sales people with mobile device access to CRM drives a 14.6 percent productivity increase, and adding social drives an additional 11.8 percent productivity boost. Given the significant ROI...

    Provided By Salesforce.com Australia

  • White Papers // Nov 2012

    Moving to the Cloud and Reaping the Rewards: A Help Guide for SMEs

    SMBs fight hard to survive in their early years and the economic downturn has only made it more difficult. They share a common challenge of managing new deals to pursue and close and existing customer relationships to cultivate and maintain. How do you overcome these complex problems while maintaining a...

    Provided By Salesforce.com Australia

  • White Papers // May 2012

    CRM Technology Value Matrix - First Half 2012

    Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business. This Matrix will help you evaluate additions, upgrades, and changes to core CRM solutions.

    Provided By Salesforce.com Australia