Salesforce.com

Displaying 1-40 of 72 results

  • eBooks // Nov 2014

    10 Dreamforce Announcements That Will Shape Sales in 2015

    If you missed Dreamforce this year, we’ve got you covered. In this ebook, you’ll discover the ten major breakthroughs for Sales Cloud — and how they will enable the sales team of the future. Explore enhanced capablities, loads of new features, new mobile apps and a seamless user experience. Welcome...

    Provided By Salesforce.com

  • eBooks // Nov 2014

    Secrets to Business Growth

    Small businesses define our economy, creating 60% of US jobs. And to thrive, they need to turn on fast and sustainable business growth. In this exclusive ebook, you'll see one-on-one interviews with three successful entrepreneurs: Buyer's Best Friend: Joyce Guan, Founder; Trunk Club: Brian Spaly, CEO; and Bespoke Collection:...

    Provided By Salesforce.com

  • eBooks // Nov 2014

    Do You Fit the Profile that Wins More Sales?

    Find out which type of sales rep is mostly likely to succeed in the current economy. Corporate Executive Board asked over 450 front-line sales managers and their direct reports questions across 44 different attributes, covering areas such as attitudes, skills, behaviors, activities, and knowledge. Get the eBook to find out...

    Provided By Salesforce.com

  • eBooks // Nov 2014

    Your Complete CRM Handbook

    A growing business needs a good Customer Relationship Management (CRM) application. It helps you manage critical customer information in one place — and gives you a complete view of your business. You’ll gain key business insights that help you close more deals, boost sales, and improve forecasting accuracy. But is...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    Forrester

    Organizations are adopting service and sales software-as-a-service (SaaS) solutions to replace or complement traditional on-premises packaged applications as they strive for revenue growth, improved customer satisfaction, and lower operating costs. Service and sales SaaS solutions offer fast deployment, rapid innovation, and improved business agility. Concerns about security and integration remain,...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    How to Create a Customer Service Process that Enhances Your Bottom Line

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Provided By Salesforce.com

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Provided By Salesforce.com

  • Videos // Feb 2014

    Salesforce1 Platform Feature Demo 

    Turn your best ideas into apps, fast, with the world's #1 cloud platform. Connect customers, partners, employees, and the next generation of apps and devices with the Salesforce1 Platform. Watch now!

    Provided By Salesforce.com

  • Videos // Feb 2014

    Salesforce1 Platform Overview Demo 

    Build amazing apps. Create custom actions. Dream up new partner apps. See what you could do with the new APIs and mobile services from the Salesforce1 Platform.

    Provided By Salesforce.com

  • eBooks // Feb 2014

    Mobile App Revolution eBook - 8 Steps to Building Mobile Apps Fast in the Cloud

    Get your free eBook and learn how to: Embrace mobile design principles Create engaging apps that put customers first Make every developer a mobile one Get on the fastest path to mobile freedom Download Now!

    Provided By Salesforce.com

  • eBooks // Feb 2014

    Digital Salesforce1 App Guide and Gallery eBook

    What could you do with new APIs and mobile services from the Salesforce1 Platform? This book shows you: 9 Examples of Customer Apps built on the Salesforce1 Platform Over 70 app ideas arranged by industry that you could build, today A list of 14 partner apps...

    Provided By Salesforce.com

  • eBooks // Feb 2014

    Anatomy of a Mobile App eBook

    This book will show you how to think through the most essential layers inside custom mobile apps to help you create the most engaging experience possible. Discover the 8 layers of every app you need to know Learn the foundational elements every app should be built around...

    Provided By Salesforce.com

  • White Papers // Feb 2014

    IDC Whitepaper: Salesforce1 Platform: Accelerate App Dev with Huge ROI

    IDC white paper that provides a detailed evaluation of the business value impact and ROI of the Salesforce1 Platform. Salesforce1 Platform delivered a 520% ROI through: 70% accelerated time to market 80% more applications launched per year 44% growth in application environment while reducing IT...

    Provided By Salesforce.com

  • White Papers // Feb 2014

    A Quick Peek at How Salesforce Helps you Build Apps. Faster.

    Learn about the Salesforce Platform Mobile Services and how to architect, develop, and manage mobile applications for the cloud. This guide will show you how to build apps in minutes, enhance your app with custom fields and extend your Salesforce CRM. Download now!

    Provided By Salesforce.com

  • White Papers // Oct 2013

    Evolve! Grow Your Business through Collaboration

    Today's businesses are learning that when employees don't collaborate toward a common goal, they're working against their own success. Small business proprietors have a can-do spirit and the ability to wear many hats in order to make their companies thrive. Our culture respects and admires the individual who can...

    Provided By Salesforce.com

  • White Papers // Sep 2013

    Find Out What Actual Users Have to Say: Get the 2013 G2 Crowd CRM Grid

    See the CRM Leaders and the Laggards - Get the 2013 G2 Crowd CRM Grid that rates CRM products based on highest based on reviews and data based on user reviews! Better than analyst and research reports, the G2 Grid represents the democratic voice of real business and IT users.

    Provided By Salesforce.com

  • White Papers // Sep 2013

    Get the Secrets to Business Growth. Grow your business like nobody's business.

    In this exclusive ebook, you’ll see one-on-one interviews with three successful entrepreneurs. See how they turned sales up +27%, kept up with that growth, and turned around a stunning ROI.

    Provided By Salesforce.com

  • eBooks // Aug 2013

    7 tips to accelerate Sales Performance

    Picking up the phone is not only one of the best ways to connect with customers, it’s one of the best prospecting tools you can have in your arsenal. It’s the way to take the lead. and succeed. Product Features: Best practices to prepare for a call...

    Provided By Salesforce.com

  • eBooks // Aug 2013

    5 Secrets: Build your Sales Pipeline and keep it growing

    The typical strategy for meeting sales targets is to set aggressive individual rep quotas, rely on your top reps to achieve them, and then hope to get enough from the rest of your team to get over the top. Find out how to make a major shift in your sales...

    Provided By Salesforce.com

  • eBooks // Aug 2013

    5 steps to better sales performance: how to coach your team

    How is it possible that in the same environment and under the same conditions, some reps achieve outstanding results while others struggle just to make their quota? In 5 Steps to Better Sales Performance we reveal the proven methods the best sales managers rely on to close the sales performance...

    Provided By Salesforce.com

  • Research // Aug 2013

    Future of Sales Performance Whitepaper (Nucleus)

    Learn how the future of sales performance management is integrated with CRM and social collaboration and how this will help managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results. Download now!

    Provided By Salesforce.com

  • Podcasts // Jul 2013

    The Power of Mobile Apps

    Learn how to quickly turn ideas into mobile apps. Get your best app ideas off the whiteboard and into customers' hands. With Mobile Services you can extend the power of the Salesforce Platform to any device. Developers and business analysts can quickly build engaging mobile apps so you can...

    Provided By Salesforce.com

  • White Papers // Jul 2013

    The 12 Smart Process App Vendors That Matter Most Today And How They Stack Up

    Smart process applications are designed to help CIOs and their firms improve the effectiveness of human-centric business activities. Download the Forrester Research, Inc., Report to learn: Why smart apps are the future of applications Forrester's evaluation of 12 software vendors Why Salesforce was cited as a...

    Provided By Salesforce.com

  • White Papers // Jul 2013

    Get Forrester Research's Wave Report for Enterprise Public Cloud Platforms, Q2 2013 One Size Does Not Fit All Developer Needs

    Public cloud platforms are key to unlocking the flexibility, productivity, and economic advantages of cloud computing. Download the Forrester Research, Inc. report to learn: Which public cloud platforms are best suited to each type of development pro Forrester’s evaluation of the 14 most significant public cloud platforms...

    Provided By Salesforce.com

  • White Papers // Jun 2013

    Sales Process Map

    A step-by-step guide to attract prospects, qualify leads and close deals faster. Includes a new map of social channels in the lead process.

    Provided By Salesforce.com

  • eBooks // Jun 2013

    7 Practical Sales Tips

    It's all about productivity. Making good sales reps great. Closing bigger deals, faster. In this ebook you'll find practical tips to help you make the biggest impact on your sales productivity in the shortest amount of time. You'll learn actionable tips that will help you: Gain 2.5...

    Provided By Salesforce.com

  • White Papers // Mar 2013

    Lotus Notes Comparison Matrix

    Escape Lotus Notes With the Salesforce Platform, you can develop and deploy mobile, secure, scalable apps faster than ever. You’ll get real-time reporting, visual work-flow, and with automatic feature upgrades, your apps will always have the latest innovations. It’s time to escape the old, and start building next generation apps,...

    Provided By Salesforce.com

  • White Papers // Mar 2013

    Mobile App Dev Guide

    Salesforce Mobile Services: Mobile Development Guide Learn how to develop mobile apps in the cloud. This guide contains everything you need to get started developing mobile apps in the cloud with Salesforce Mobile Services. From architectural considerations to deployments, this is your one-stop shop for mobile development. It's...

    Provided By Salesforce.com

  • White Papers // Mar 2013

    Social Sales eBook: a prerequisite to #winning

    Find out which type of sales rep is mostly likely to succeed in the current economy. Corporate Executive Board asked over 450 first line sales managers to assess three of their direct reports across 44 different attributes covering areas such as attitudes, skills, behaviors, activities, and knowledge. Get the report...

    Provided By Salesforce.com

  • White Papers // Feb 2013

    A Quick Peek at the Salesforce App

    What can the World's #1 CRM app do for you? Download this ebook now and get a taste of the world's #1 sales, service, and marketing app. Download now.

    Provided By Salesforce.com

  • White Papers // Jan 2013

    Market Focus Report - The Value of Mobile and Social for CRM

    Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers, Nucleus found that providing sales people with mobile device access to CRM drives a 14.6 percent productivity increase, and adding social drives an additional 11.8 percent productivity boost. Given the significant ROI...

    Provided By Salesforce.com

  • White Papers // Jan 2013

    Market Focus Report - The Value of Mobile and Social for CRM

    Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers, Nucleus found that providing sales people with mobile device access to CRM drives a 14.6 percent productivity increase, and adding social drives an additional 11.8 percent productivity boost. Given the significant ROI...

    Provided By Salesforce.com

  • White Papers // Jan 2013

    The Social Sales Revolution - 7 steps to get ahead

    A new age of the social customer has arrived, marked by an ever-expanding stream of blog posts, status alerts, tweets, and “likes.” Social networking users have surpassed email users, and 22 percent of time spent online is on social media sites. This new order has radical implications for salespeople. The...

    Provided By Salesforce.com

  • White Papers // Jan 2013

    Top 10 Features Small and Medium Businesses Need in a CRM Solution

    All sized organizations now recognize the value of using a CRM solution to manage interactions with customers, clients and sales prospects. This whitepaper helps small and medium sized businesses evaluate best CRM features to help solve challenges as they grow. Download now.

    Provided By Salesforce.com

  • eBooks // Jan 2013

    8 Steps to Building Mobile Apps Fast in the Cloud

    Download this free eBook and start turning your ideas into mobile apps. Learn how to: Embrace mobile design principles Create engaging apps that put customers first Make every developer a mobile one Get on the fastest path to mobile freedom

    Provided By Salesforce.com

  • Podcasts // Dec 2012

    PaaS Webinar

    Building Social and Mobile Apps in the Cloud PaaS promises to remove the complexity and cost of maintaining both the hardware and the software infrastructure stack. By doing so, IT departments have the ability to turn their focus to applications that the businesses are demanding to drive revenue, customer...

    Provided By Salesforce.com

  • White Papers // Dec 2012

    Lotus Notes ROI Whitepaper

    Escape Lotus Notes With the Salesforce Platform, you can develop and deploy mobile, secure, scalable apps faster than ever. You’ll get real-time reporting, visual work-flow, and with automatic feature upgrades, your apps will always have the latest innovations. It’s time to escape the old, and start building next generation apps,...

    Provided By Salesforce.com

  • Podcasts // Oct 2012

    Salesforce Platform: Show Me the Money - The Case for Cloud App Platforms

    No IT project should go without hard TCO/ROI numbers. Join us to learn how companies that have adopted cloud app platforms are seeing an imediate return on their investments. We'll explain how the changing economics of app development allow you to deliver value back to the business in weeks and...

    Provided By Salesforce.com

  • eBooks // Jan 2011

    Social Sales ebook: a prerequisite to winning

    Social Sales ebook: a prerequisite to winning. Find out which profile wins the most deals and how all your sales reps can be more successful.

    Provided By Salesforce.com

  • White Papers // Jan 2011

    CRM Market Evaluation Guide

    Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business. This Matrix will help you evaluate additions, upgrades, and changes to core CRM solutions.

    Provided By Salesforce.com

  • White Papers // Jan 2011

    Market Focus Report - Mobile and Social CRM Guide

    Adding mobile access and social collaboration to CRM delivers significant benefits. Get the Nucleus Research survey of CRM decision makers, showing the the significant ROI opportunity all organizations should consider regarding mobile and social CRM adoption.

    Provided By Salesforce.com

  • Podcasts // Jan 2012

    Social Revolution Webinar: Connecting with Today's Customer

    Learn to connect with today's customer. Harness the power of the social revolution and turn your organization into a competitive advantage. Get the webinar today.

    Provided By Salesforce.com

  • White Papers // Jan 2011

    Salesforce.com Sales Cloud CRM Datasheet

    The Sales Cloud gives you everything you need to connect with customers "from complete, up-to-date account information to social insights, all in once place and available anytime, anywhere. Learn how.

    Provided By Salesforce.com

  • White Papers // Jan 2013

    Top 10 Features Small and Medium Businesses Need in a CRM Solution

    All sized organizations now recognize the value of using a CRM solution to manage interactions with customers, clients and sales prospects. This whitepaper helps small and medium sized businesses evaluate best CRM features to help solve challenges as they grow. Download now.

    Provided By Salesforce.com

  • White Papers // Jan 2013

    Market Focus Report - The Value of Mobile and Social for CRM

    Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers, Nucleus found that providing sales people with mobile device access to CRM drives a 14.6 percent productivity increase, and adding social drives an additional 11.8 percent productivity boost. Given the significant ROI...

    Provided By Salesforce.com

  • White Papers // Jan 2013

    Market Focus Report - The Value of Mobile and Social for CRM

    Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers, Nucleus found that providing sales people with mobile device access to CRM drives a 14.6 percent productivity increase, and adding social drives an additional 11.8 percent productivity boost. Given the significant ROI...

    Provided By Salesforce.com

  • White Papers // Jan 2013

    The Social Sales Revolution - 7 steps to get ahead

    A new age of the social customer has arrived, marked by an ever-expanding stream of blog posts, status alerts, tweets, and “likes.” Social networking users have surpassed email users, and 22 percent of time spent online is on social media sites. This new order has radical implications for salespeople. The...

    Provided By Salesforce.com

  • White Papers // Feb 2013

    A Quick Peek at the Salesforce App

    What can the World's #1 CRM app do for you? Download this ebook now and get a taste of the world's #1 sales, service, and marketing app. Download now.

    Provided By Salesforce.com

  • White Papers // Nov 2011

    7 Steps to the Social Sales Revolution

    A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell more. Learn how in this eBook.

    Provided By Salesforce.com

  • White Papers // Mar 2013

    Social Sales eBook: a prerequisite to #winning

    Find out which type of sales rep is mostly likely to succeed in the current economy. Corporate Executive Board asked over 450 first line sales managers to assess three of their direct reports across 44 different attributes covering areas such as attitudes, skills, behaviors, activities, and knowledge. Get the report...

    Provided By Salesforce.com

  • White Papers // Mar 2013

    Lotus Notes Comparison Matrix

    Escape Lotus Notes With the Salesforce Platform, you can develop and deploy mobile, secure, scalable apps faster than ever. You’ll get real-time reporting, visual work-flow, and with automatic feature upgrades, your apps will always have the latest innovations. It’s time to escape the old, and start building next generation apps,...

    Provided By Salesforce.com

  • White Papers // Mar 2013

    Mobile App Dev Guide

    Salesforce Mobile Services: Mobile Development Guide Learn how to develop mobile apps in the cloud. This guide contains everything you need to get started developing mobile apps in the cloud with Salesforce Mobile Services. From architectural considerations to deployments, this is your one-stop shop for mobile development. It's...

    Provided By Salesforce.com

  • Podcasts // Dec 2012

    PaaS Webinar

    Building Social and Mobile Apps in the Cloud PaaS promises to remove the complexity and cost of maintaining both the hardware and the software infrastructure stack. By doing so, IT departments have the ability to turn their focus to applications that the businesses are demanding to drive revenue, customer...

    Provided By Salesforce.com

  • Podcasts // Oct 2009

    Demo

    Build and deploy social and mobile employee apps Create a social front office for your legacy systems, build powerful apps in record time, and make your employees more productive on any device. The platform is: 1. Agile - The fastest way to build and deply social and...

    Provided By Salesforce.com

  • Podcasts // Sep 2012

    Salesforce Platform Keynote

    Salesforce.com COO George Hu opens the Platform Keynote at Dreamforce '12

    Provided By Salesforce.com

  • Podcasts // Oct 2012

    Salesforce Platform: Show Me the Money - The Case for Cloud App Platforms

    No IT project should go without hard TCO/ROI numbers. Join us to learn how companies that have adopted cloud app platforms are seeing an imediate return on their investments. We'll explain how the changing economics of app development allow you to deliver value back to the business in weeks and...

    Provided By Salesforce.com

  • Podcasts // Oct 2012

    Social Clienteling - Nurturing VIP Connections In-store and Beyond

    Join us to learn how leading retailers are re-imagining the guest and associate experience to better serve their best customers through the use of Social Clienteling, a 21st century approach to an age-old process.

    Provided By Salesforce.com

  • Podcasts // Oct 2012

    Salesforce Platform: Understand Force.com in 60 Minutes or Less

    What is Force.com? How does it work? Where do I get started? If you're new to Salesforce, join this jumpstart session to discover how you can enable innovation for your organization by building social, mobile, and real-time apps with Force.com.

    Provided By Salesforce.com

  • Podcasts // Oct 2012

    Focus on the Customer: The Colliding Worlds of the CMO and CIO

    The speed of social marketing is creating unprecedented demands on CIOs to support the CMO. Historically, these two roles have had natural conflict; CIOs owning risk management while CMOs by design are constantly trying new things to reach the customer. Join us for best practices on how the marketing and...

    Provided By Salesforce.com

  • Podcasts // Oct 2012

    Building Java Apps on Heroku and Force.com

    In this session you will learn how to build Social Enterprise applications using Salesforce, Heroku, and Java. Through live coding and demonstrations you will learn how to instantly deploy and scale Java apps on the cloud with Heroku. You will also learn how to integrate those applications with Salesforce and...

    Provided By Salesforce.com

  • Podcasts // Oct 2012

    CIO Roundtable: Chief Innovation Officer

    Hear from your peers about how to get started in re-imagining the role of IT leaders. Join us to learn what types of social enterprise projects bring the biggest wins and fastest returns, the best ways to morph your organization, and how to innovate with confidence. This session returns by...

    Provided By Salesforce.com

  • Podcasts // Oct 2012

    Salesforce Platform: Shining a Light on Shadow IT - Replacing Lotus Notes

    Every organization has a 'Shadow IT', where users are feverishly at work building makeshift solutions that include large, complex spreadsheets, homegrown databases, and ad hoc custom software, all beyond the oversight, control, and expertise of corporate IT. These solutions are often siloed, unsecured, inaccurate, and unable to leverage new technology...

    Provided By Salesforce.com

  • Videos // Oct 2012

    Salesforce Platform: Governance and the Social Enterprise

    The road to the Social Enterpise is transformative, but IT departments need to ensure a smooth transition. Join us to learn first hand from customers who have made the journey, how they defined and managed the change with a well crafted governance strategy.

    Provided By Salesforce.com

  • White Papers // Dec 2012

    Lotus Notes ROI Whitepaper

    Escape Lotus Notes With the Salesforce Platform, you can develop and deploy mobile, secure, scalable apps faster than ever. You’ll get real-time reporting, visual work-flow, and with automatic feature upgrades, your apps will always have the latest innovations. It’s time to escape the old, and start building next generation apps,...

    Provided By Salesforce.com

  • Podcasts // Sep 2009

    Salesforce Platform – The fastest path from idea to app

    Build new business applications faster than with on-premises platforms, and free yourself from hardware and software infrastructure. Integrate easily with existing systems, and instantly add social and mobile functionality. It’s trusted by more than 100,000+ companies to meet the demands of their businesses

    Provided By Salesforce.com

  • White Papers // Jun 2013

    Sales Process Map

    A step-by-step guide to attract prospects, qualify leads and close deals faster. Includes a new map of social channels in the lead process.

    Provided By Salesforce.com

  • eBooks // Jun 2013

    7 Practical Sales Tips

    It's all about productivity. Making good sales reps great. Closing bigger deals, faster. In this ebook you'll find practical tips to help you make the biggest impact on your sales productivity in the shortest amount of time. You'll learn actionable tips that will help you: Gain 2.5...

    Provided By Salesforce.com

  • Podcasts // Jul 2013

    The Power of Mobile Apps

    Learn how to quickly turn ideas into mobile apps. Get your best app ideas off the whiteboard and into customers' hands. With Mobile Services you can extend the power of the Salesforce Platform to any device. Developers and business analysts can quickly build engaging mobile apps so you can...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    Forrester

    Organizations are adopting service and sales software-as-a-service (SaaS) solutions to replace or complement traditional on-premises packaged applications as they strive for revenue growth, improved customer satisfaction, and lower operating costs. Service and sales SaaS solutions offer fast deployment, rapid innovation, and improved business agility. Concerns about security and integration remain,...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    How to Create a Customer Service Process that Enhances Your Bottom Line

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...

    Provided By Salesforce.com

  • White Papers // Jun 2010

    Top 5 Reasons to move Lotus Notes apps to the cloud

    Force.com offers you an efficient and cost-saving way off Lotus Notes. Read this white paper and find out how moving your apps to the cloud will: Save you a fortune on hardware and software Make your apps easier to manage and integrate Provide built-in social and mobile functionality Allow...

    Provided By Salesforce.com

  • White Papers // Apr 2011

    Why Organizations Are Migrating from IBM Lotus Notes to Salesforce.com's Force.com Platform-as-a-Service

    Migrating your Lotus Notes apps is easier than you think. With Force.com your Lotus Apps will automatically become: Cloud apps, with no infrastructure to buy or manage Easier to use and integrate with other apps Social, mobile, and collaborative Less costly, with a higher ROI Supported always, with automatic...

    Provided By Salesforce.com

  • White Papers // Jun 2012

    Engaging Your Customers in the Social Era

    Top companies now know that social media is a powerful way to listen to their customers. Failing to go beyond just listening to customers on social media leaves an even greater opportunity untapped. The most successful service teams today are not only monitoring social, they're actively participating in the conversation....

    Provided By Salesforce.com

  • White Papers // Jun 2012

    The Science of Social Listening for Customer Experience

    Customers today expect immediate service and fast resolutions from the social web. These conversations are happening right now, on millions of sites, among millions of people. Are you listening? Your customers have a voice, and thanks to technology, a more powerful and influential one than any other time in history....

    Provided By Salesforce.com

  • White Papers // Jun 2012

    Get CRM Magazine's 2012 Service Leader Award Report

    See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine. Plus, read how Salesforce helped transform both KLM Royal Dutch Airlines and software marketer Corel into social enterprises.

    Provided By Salesforce.com

  • Podcasts // Jun 2012

    Watch: 3 Steps to Make the Case for Social Customer Service

    Justify an investment in your contact center. As the growth of social media explodes, your service department needs to influence customer conversations. It's a challenge to handle questions and complaints in public. But integrating social media into the contact center is also a huge opportunity both to delight your customers...

    Provided By Salesforce.com

  • Podcasts // Jun 2012

    Delight Customers Across Every Channel - Watch Demo

    Find ways to reduce costs, enhance the customer experience and grow loyalty. Join Ally Bank, E*Trade, Home Depot, Starbucks and more than 17,000 other companies who chose the Service Cloud to deliver amazing customer service. Watch and learn how to delight customers across every channel in one simple platform.

    Provided By Salesforce.com

  • White Papers // Jan 2009

    The Importance Of Employee Handbooks To Protect Against Lawsuits

    A number of court cases have confirmed that businesses can help protect themselves from liabilities and damages from employee lawsuits by providing clear, written policies, addressing the rights and responsibilities of their employees. We have seen a dramatic increase in employment-related litigation involving our clients, much of which could have...

    Provided By Salesforce.com