Salesforce.com

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  • Deciding which CRM solution is right for you – Part of the CRM success series

    White Papers // Jul 2015 // provided by Salesforce.com

    Implementing a CRM solution to manage customer relationships, as well as the data and information associated with them, is a big step, but it is definitely a step in the right direction. So, How do you know which kind of CRM solution is right for your business? In this ...

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  • How a CRM Helps your Small Business Grow?

    White Papers // Jul 2015 // provided by Salesforce.com

    Smart business owners understand that growth means it’s time to choose a technology solution that is affordable, boosts productivity, and helps them keep up with customers. One option is a customer relationship management system (CRM). A CRM can help every customer communication feel personal, no matter how big or ...

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  • How a Mobile CRM makes you more Successful

    White Papers // Jul 2015 // provided by Salesforce.com

    CRM solutions have been used by companies to sell service and market to their customers for some time. The best of these systems let sales teams store, view, understand, and share customer information from anywhere, anytime in a secure, collaborative way. But as technology has raced forward, CRM solutions have ...

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  • Your Complete CRM Handbook

    Ebooks // Nov 2014 // provided by Salesforce.com

    A growing business needs a good Customer Relationship Management (CRM) application. It helps you manage critical customer information in one place — and gives you a complete view of your business. You’ll gain key business insights that help you close more deals, boost sales, and improve forecasting accuracy. But is ...

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  • Secrets to Business Growth

    Ebooks // Nov 2014 // provided by Salesforce.com

    Small businesses define our economy, creating 60% of US jobs. And to thrive, they need to turn on fast and sustainable business growth. In this exclusive ebook, you'll see one-on-one interviews with three successful entrepreneurs: Buyer's Best Friend: Joyce Guan, Founder; Trunk Club: Brian Spaly, CEO; and Bespoke Collection: ...

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  • 10 Dreamforce Announcements That Will Shape Sales in 2015

    Ebooks // Nov 2014 // provided by Salesforce.com

    If you missed Dreamforce this year, we’ve got you covered. In this ebook, you’ll discover the ten major breakthroughs for Sales Cloud — and how they will enable the sales team of the future. Explore enhanced capablities, loads of new features, new mobile apps and a seamless user experience. Welcome ...

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  • Do You Fit the Profile that Wins More Sales?

    Ebooks // Nov 2014 // provided by Salesforce.com

    Find out which type of sales rep is mostly likely to succeed in the current economy. Corporate Executive Board asked over 450 front-line sales managers and their direct reports questions across 44 different attributes, covering areas such as attitudes, skills, behaviors, activities, and knowledge. Get the eBook to find out ...

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  • 20 Customer Service Practices

    Ebooks // Mar 2014 // provided by Salesforce.com

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are ...

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  • Forrester

    Ebooks // Mar 2014 // provided by Salesforce.com

    Organizations are adopting service and sales software-as-a-service (SaaS) solutions to replace or complement traditional on-premises packaged applications as they strive for revenue growth, improved customer satisfaction, and lower operating costs. Service and sales SaaS solutions offer fast deployment, rapid innovation, and improved business agility. Concerns about security and integration remain, ...

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  • How to Create a Customer Service Process that Enhances Your Bottom Line

    Ebooks // Mar 2014 // provided by Salesforce.com

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of ...

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