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  • White Papers // Dec 2006

    Service Desk/Helpdesk Metrics and Reporting : Getting Started

    This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be based. The paper will be useful for those attempting to produce a management report for the first time...

    Provided By Serio

  • White Papers // Dec 2006

    Service Desk/Helpdesk Metrics and Reporting : Getting Started

    This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be based. The paper will be useful for those attempting to produce a management report for the first time...

    Provided By Serio