ShoreTel/NSC

Displaying 1 - 4 of 4 results

  • ShoreTel and NSC

    White Papers // Mar 2013 // provided by ShoreTel/NSC

    NSC is currently ShoreTel's only national Gold Partner in Australia, and has nearly 50 clients using ShoreTel solutions today, comprising more than 9000 endpoints and over 150 sites under management. Established in 1989, NSC is a leader in Contact Centre solutions, Unified Communications and Network Infrastructure throughout the South Pacific. ...

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  • Demystifying Unified Communications

    White Papers // Mar 2013 // provided by ShoreTel/NSC

    While many organisations have already moved to IP telephony and generated some basic business benefits from network efficiencies, most have not yet taken the next step and achieved the integration required for unified communications (UC). Also, for organisations looking to upgrade from a standard telephony system, there are incredible benefits ...

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  • Using Unified Communications in the Contact Centre

    White Papers // Mar 2013 // provided by ShoreTel/NSC

    Are you losing customers because they have to call your contact centre multiple times before their issues are resolved? Are your customers frustrated by the inability of your contact centre agents to communicate effectively with the rest of your organisation? Are you seeing a decline in customer loyalty and an ...

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  • Build A Better Business Case For Unified Communication

    White Papers // Jul 2012 // provided by ShoreTel/NSC

    This 2012 report details Forrester Research's recommendation for IT professionals building out a Unified Communications and Collaboration infrastructure within their business. A successful deployment of UC is delivering benefits to both users and business units. The report guides IT professionals through the key needs, drivers, and likely benefits of a ...

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