Sierra Systems Group

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  • IT Service Management and ITIL

    White Papers // Apr 2010 // provided by Sierra Systems Group

    The goal of this initiative was improved IT Service Management and optimized organizational design. Sierra Systems developed a business case, a roadmap and a set of detailed implementation plans for achieving the goal. Concurrently, authors used the Product Selection methodology to identify and review several software products and provided a ...

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  • Reading A Customer's Mind

    White Papers // Feb 2010 // provided by Sierra Systems Group

    As the name suggests, customer relationship management is aimed at building and sustaining a company's relationship with its customers and prospects. A CRM solution aids this function. It helps in automating and orchestrating the activities related to this business process, including functions like sales, marketing, customer service, and so on. ...

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