Sierra Systems Group

Displaying 1-2 of 2 results

  • White Papers // Apr 2010

    IT Service Management and ITIL

    The goal of this initiative was improved IT Service Management and optimized organizational design. Sierra Systems developed a business case, a roadmap and a set of detailed implementation plans for achieving the goal. Concurrently, authors used the Product Selection methodology to identify and review several software products and provided a...

    Provided By Sierra Systems Group

  • White Papers // Feb 2010

    Reading A Customer's Mind

    As the name suggests, customer relationship management is aimed at building and sustaining a company's relationship with its customers and prospects. A CRM solution aids this function. It helps in automating and orchestrating the activities related to this business process, including functions like sales, marketing, customer service, and so on....

    Provided By Sierra Systems Group

  • White Papers // Apr 2010

    IT Service Management and ITIL

    The goal of this initiative was improved IT Service Management and optimized organizational design. Sierra Systems developed a business case, a roadmap and a set of detailed implementation plans for achieving the goal. Concurrently, authors used the Product Selection methodology to identify and review several software products and provided a...

    Provided By Sierra Systems Group

  • White Papers // Feb 2010

    Reading A Customer's Mind

    As the name suggests, customer relationship management is aimed at building and sustaining a company's relationship with its customers and prospects. A CRM solution aids this function. It helps in automating and orchestrating the activities related to this business process, including functions like sales, marketing, customer service, and so on....

    Provided By Sierra Systems Group