Call centers have evolved from cost centers to strategic customer interaction channels that are vital to growing revenue, differentiating through service quality, and capturing customer intelligence used to develop more effective marketing campaigns. As a result, businesses are increasingly seeking ways to improve the quality, flexibility, and scalability of their ...Download Now
Enterprise call centers are at a crossroads with regards to their technology infrastructure. As management attempts to balance the goals of improving the quality of customer interactions while lowering costs, they are often hindered by outdated technology that constrains their business users from responding quickly to business change. Even if ...Download Now
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