Sunrise Software

Displaying 1-5 of 5 results

  • Case Studies // Dec 2009

    ISO/IEC 20000 Adds Value for Local Government

    A familiar presence on high streets around the UK and Ireland, Vision Express has firmly built the reputation of its optical business around the quality of its customer service. In order to keep its promises, the retailer has always had to maintain high standards for its internal processes, hence the...

    Provided By Sunrise Software

  • White Papers // Dec 2009

    Six Essential Steps to Successful IT Centralisation

    For many organisations, both in the public and the private sector, bringing disparate service desks under the umbrella of a single shared service is now on the agenda. The potential benefits for those IT operations? Better performance, economies of scale, and the opportunity to overhaul working processes to embrace best...

    Provided By Sunrise Software

  • Case Studies // Oct 2009

    Thriving on Complex Service Contracts

    A managed service provider offering a full networking infrastructure management service, Centrinet's service arm is a 24 x 365 support and operations centre. Operations are spread over 1000 sites globally, and the Call Centre logs over 7000 calls a month. After trying a number of software packages throughout the years,...

    Provided By Sunrise Software

  • Case Studies // Sep 2009

    Crystal Clear Service Management

    A familiar presence on high streets around the UK and Ireland, Vision Express has firmly built the reputation of its optical business around the quality of its customer service. In order to keep its promises, the retailer has always had to maintain high standards for its internal processes, hence the...

    Provided By Sunrise Software

  • Case Studies // May 2009

    Case Study: The Royal Borough of Kingston Upon Thames

    The Borough Council's ICT services delivery manager oversees the helpdesk and desktop support team. The team provides support to the council's employees and councillors - 2,500 users of IT, spread across many different sites. The team was one of the early adopters of browser based solution Sostenuto from Sunrise, and...

    Provided By Sunrise Software

  • White Papers // Dec 2009

    Six Essential Steps to Successful IT Centralisation

    For many organisations, both in the public and the private sector, bringing disparate service desks under the umbrella of a single shared service is now on the agenda. The potential benefits for those IT operations? Better performance, economies of scale, and the opportunity to overhaul working processes to embrace best...

    Provided By Sunrise Software

  • Case Studies // Oct 2009

    Thriving on Complex Service Contracts

    A managed service provider offering a full networking infrastructure management service, Centrinet's service arm is a 24 x 365 support and operations centre. Operations are spread over 1000 sites globally, and the Call Centre logs over 7000 calls a month. After trying a number of software packages throughout the years,...

    Provided By Sunrise Software

  • Case Studies // Sep 2009

    Crystal Clear Service Management

    A familiar presence on high streets around the UK and Ireland, Vision Express has firmly built the reputation of its optical business around the quality of its customer service. In order to keep its promises, the retailer has always had to maintain high standards for its internal processes, hence the...

    Provided By Sunrise Software

  • Case Studies // May 2009

    Case Study: The Royal Borough of Kingston Upon Thames

    The Borough Council's ICT services delivery manager oversees the helpdesk and desktop support team. The team provides support to the council's employees and councillors - 2,500 users of IT, spread across many different sites. The team was one of the early adopters of browser based solution Sostenuto from Sunrise, and...

    Provided By Sunrise Software

  • Case Studies // Dec 2009

    ISO/IEC 20000 Adds Value for Local Government

    A familiar presence on high streets around the UK and Ireland, Vision Express has firmly built the reputation of its optical business around the quality of its customer service. In order to keep its promises, the retailer has always had to maintain high standards for its internal processes, hence the...

    Provided By Sunrise Software