SUNWAY UNIVERSITY

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  • White Papers // Jun 2011

    Examining IT Outsourcing Service Continuance: An Expectation-Confirmation Model

    This paper is examines clients' decision to continue engaging their current IT outsourcing vendors. It employs the lens of expectation-confirmation theory to evaluate how prior expectation relates to the evaluation of actual vendor performance, how expectation-confirmation influences client satisfaction, and how it leads to the decision of outsourcing service (dis)continuance....

    Provided By SUNWAY UNIVERSITY

  • White Papers // Jun 2011

    Examining IT Outsourcing Service Continuance: An Expectation-Confirmation Model

    This paper is examines clients' decision to continue engaging their current IT outsourcing vendors. It employs the lens of expectation-confirmation theory to evaluate how prior expectation relates to the evaluation of actual vendor performance, how expectation-confirmation influences client satisfaction, and how it leads to the decision of outsourcing service (dis)continuance....

    Provided By SUNWAY UNIVERSITY