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  • White Papers // Apr 2008

    Enhancing Your Service Quality With ITIL and SupportSoft

    The IT Infrastructure Library (ITIL), now at Version 3 and presented in five main volumes, documents accepted 'Best practice' for delivering IT services in support of customers' business processes and functions. The excellent advice is comprehensive and there is no aspect of IT management that is not included. Every suggestion...

    Provided By SupportSoft

  • White Papers // Apr 2008

    Enhancing Your Service Quality With ITIL and SupportSoft

    The IT Infrastructure Library (ITIL), now at Version 3 and presented in five main volumes, documents accepted 'Best practice' for delivering IT services in support of customers' business processes and functions. The excellent advice is comprehensive and there is no aspect of IT management that is not included. Every suggestion...

    Provided By SupportSoft