TechExcel

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  • White Papers // Jul 2008

    ITIL Process Guide?

    This paper provides verbal descriptions for each of the Incident, Change and Problem management processes configured in the sample projects within the TechExcel ServiceWise ITSM (IT service management) solution. The projects are pre-configured to implement ITIL (Information Technology Infrastructure Library) and service desk best practices for managing and tracking daily...

    Provided By TechExcel

  • White Papers // Jul 2008

    ITIL Process Guide?

    This paper provides verbal descriptions for each of the Incident, Change and Problem management processes configured in the sample projects within the TechExcel ServiceWise ITSM (IT service management) solution. The projects are pre-configured to implement ITIL (Information Technology Infrastructure Library) and service desk best practices for managing and tracking daily...

    Provided By TechExcel